Crosstown Chrysler Dodge Jeep Ram

.When we first arrived the sales rep were were to planning to see was busy Devon met us and started the appraisal of our potential trade in. A 2008 dodge caliber .His customer service as expected was planning to see was busy Devon met us and started the appraisal of our potential trade in. A 2008 dodge caliber .His customer service as expected was outstanding he was a joy to meet . We then was introduced to Kayam ,He was understanding that we were not sure if we were wanting a different car and was just checking out out options. We did see a couple of used cars we were interested in . He was straight forward in the plus and minus of each one. We chose to test drive a 2013 dodge avenger it was fantastic however we chose to see if there was a new option as well. Kayam as helpful showing us the cars on the new fleet. As with our trade in and refinancing it give us more bang for our buck. We didn't see anything that we truly wanted so we were wanting to leave and think about what we saw and then Kayam suggested we trade in our 2012 dodge caravan I was not impressed as we love that van and it's still "new " we bought it in 2012 . I was slightly off put with This comment as the van was not in the cards for a trade . We plan to love and use it for years to come. Kayam introduced us to his boss who's name I admit slipped my mind. He gave me far better prices being this would be my 6th purchase and would show us a dodge dart limited 2014. It was in max steel ( Ive always had silver ) but the dart in my opinion looks better in the darker paint. We were given custom tint and talked numbers,and everything was making me want to sign on the dotted line. Took it for a test drive love the way it handled ( an the upgrades) agreed. I requested we did our finances with Jeremy as wow he is amazing I have dealt with him with the past with my previous buys. If you want a straight shooter no beating around the bush honest guy you need to make sure you see Jeremy for your finances . I will see him for all my future purchases! We were given a loaner as we had to go get our child and would return the next day to do up the paperwork and pick up the car. Kayam had to dash off for an emergency and was too just see Jeremy as he would would assist us. When we returned the next day and has to wait a bit. Jeremy was outstanding, he was extremely apologetic for our wait as he was with another customer . Of course we would wait for him, he's the best! our paperwork took no time at all and we were eager to get the car and go get our child from the babysitters. Now not every story is all roses there is part that you just have to shake your head and laugh. When our car was brought up for us ...it was not our car! But it's twin! Tint not on detail not done . We were stressed because we needed to pick up our child . I knew what ever the mix up was would be fixed. It was yes not ideal. However we still had out loaner and we were guilty adding km to this new auto someone else will buy. If anyone reading this gets the dodge dart stx steel with just under 200 km ( we are sorry ) but it handles fantastic! Step in the hero of the story Aaron . Let me put it this way next time I go to Crosstown I will go straight to Aaron, We borrowed the loaner again Aaron said he would personally deliver our car to us with a small gift for out troubles and he would personally make sure we were taken care of. You see it was a very simple mix up .Kayam in his rush due to the emergency he had to go to he swapped the keys of the twins . So when they took "our keys " to get our car it was actually the twin! And true to his word Aaron had the next morning our keys ,car tint ,and detail looking amazing was all ours. I have bought 6 cars in my life all from crosstown this has never happened but mixups happens I know I have made plenty in my time. I still love Crosstown and will buy my next 6 or even more autos from them. I only get my repairs when needed from their body shop as I trust them and their work. Their service department ha always gone the extra mile to make me smile and provide amazing hight quality service. Yes I will return to Crosstown. And I reccomend crosstown to everyone I know. And please see Jeremy for all your finance needs! See you in a few months Crosstown when it's service time! More

Always been well for me. Service is wonderful and I have had a great experience. Parts department was wonderful as well. Will recommend this dealers Ship had a great experience. Parts department was wonderful as well. Will recommend this dealers Ship More

AWESOME Truck buying experience!!! Showed up late on a Sunday, was rolling out of Edmonton in a 2014 Megacab Ram 2500 Diesel Limited sled on monday afternoon. These guys are not pushy, super accomidating Sunday, was rolling out of Edmonton in a 2014 Megacab Ram 2500 Diesel Limited sled on monday afternoon. These guys are not pushy, super accomidating and champs at their jobs. Thanks Moose and Jeremy for the truck, you come HIGHLY RECCOMENDED!! More

Absolutely first class service. Professional and accommodating. Stayed late on a Sunday evening to ensure my needs were met. Highly recommend for next vehicle purchase. accommodating. Stayed late on a Sunday evening to ensure my needs were met. Highly recommend for next vehicle purchase. More

I cannot say enough good things about the team at Crosstown Auto. When we entered the dealership we were greeted not mugged by friendly staff who were NOT pushy at all. We dealt with "Moose" he w Crosstown Auto. When we entered the dealership we were greeted not mugged by friendly staff who were NOT pushy at all. We dealt with "Moose" he was open, friendly and a breath of fresh air compared to our previous buying experience. My wife and I were looking for a very specific configuration in our new Jeep and Moose worked hard to locate exactly what we wanted. When it came time to do the paperwork we were very apprehensive as this is usually where the process seems to be the most painful. There is usually a huge amount of pressure to take all the possible financing extras i.e. extended warranty. Joy provided us with the information and value of the extras but never ever made us feel pressured, again a huge difference from our previous experience. Did we get the lowest price possible? I have no clue but frankly we were happy with the price and simply did not want to look any further once we spent some time talking with Moose. Buying a new car is more than just the hunt for the lowest price, its the start of a relationship that lasts for the duration of the vehicle and this relationship looks like it will be a good one and will not feel like a visit from the in-laws. Moose, Joy, Janet and I thank you both for making this purchase a complete pleasure! More

I was very pleased with Kayam's services. He was very knowledgeable about the products I was looking for and the products on the lot. I didn't have a specific vehicle in mind but I had a very specific li knowledgeable about the products I was looking for and the products on the lot. I didn't have a specific vehicle in mind but I had a very specific list of attributes in a vehicle I knew I had to have. He showed me a Jeep Wrangler that I had passed over because I thought it would be too expensive for the price I had set out before hand. To my absolute amazement it exceeded everything I wanted in a vehicle. I don't like car shopping but Kayam made it a lot less painful. I left the lot with the vehicle I wanted and I felt real good about it ever since. I went to every dealer in town over five long days looking at almost every car (This is not an exaggeration. I was to all the Dealerships in Sherwood Park and Wetaskiwin as well) and Kayim's professionalism and knowledge stood out. The most impressive quality was his desire to answer all the question my family and I had. If he was unsure of an answer he went and found out the we needed to know and at was incredibly prompt about it. Kayam will be my first stop in the future More

My wife and I went into Crosstown looking for a replacement for our aging dodge, Husny met us with warm welcome and was very helpful in trying to meet our requirements for a new vehicle. Husny abso replacement for our aging dodge, Husny met us with warm welcome and was very helpful in trying to meet our requirements for a new vehicle. Husny absolutely went out of his way to get us the best truck for our dollar. He was right on the money with the one he found us and we love our recent purchase, we will have no issues with returning in the future for another vehicle. I would recommend this dealership to anyone searching for a new or used vehicle. The staff was friendly and the facility is clean and new,there are lots of associates there that can point you in the right direction. Thank you Rick and Nicole Taylor More

Best customer service around. Aaron has been extremely helpful and accommodating! I live 1200 Km away and use this dealership often for services and referrals. Highly recommend crosstown and especially Aa helpful and accommodating! I live 1200 Km away and use this dealership often for services and referrals. Highly recommend crosstown and especially Aaron. Wouldn't use another dealership after my experience here. Thanks again Aaron, you ROCK! More

I was very impressed with Al. He treated me like a valued customer and didn't try and sell me something I didn't need. He went well beyond any of the other dealerships (I have been to many over the valued customer and didn't try and sell me something I didn't need. He went well beyond any of the other dealerships (I have been to many over the last 6 months). He listened to what I wanted. Al talked to me and my child and assured me that he had more than one vehicle for me. Al was very quick and knowledgeable about the stock and what we had requested. He let me test drive two great vehicles and didn't give me a hard time because I wanted to test drive more than one vehicle. As a matter of fact he was confident that we would pick one of them. He didn't push the sale and try to make us buy the more expensive vehicle like so many other dealerships tried to do. In fact if I had wanted to drive more vehicles I believe that Al would have accommodated my wish. He was very kind to me and my child and made us feel welcome and knowledgeable. He didn't talk down to us, not even once. Al gave us all of the information we needed, often without either one of us having to ask (he anticipated our needs). Al even picked the vehicles that were in our price range and not outside of it. It was overall a very positive experience and I would highly recommend Al Dewan to all of my family and friends. When it came to the finance piece of the deal Mario helped me out. He was very positive and was willing to answer all of my questions. He came up with a couple of options that I had not considered and in fact made the deal that much sweeter. Thank you Al and Mario. More

I called crosstown auto because I was interested in purchasing a new vehicule mike grant accepted the challenge and made every thing work for me within a matter of three days. I was also dealing with h purchasing a new vehicule mike grant accepted the challenge and made every thing work for me within a matter of three days. I was also dealing with hoakey fiddler. They did everything needed to get me on the road very friendly and honest and efficient staff. Kept me in touch every step of the way. Very happy, recommend everyone on the market to check out crosstown auto. More