Crosstown Chrysler Dodge Jeep Ram

This is indeed a note of appreciation to MR. TONY SURTIDA. We recently bought our Dodge Grand Caravan from you 6 months ago. And a week ago, we just had our RAM 1500 Sports upgraded to RAM 3500 SURTIDA. We recently bought our Dodge Grand Caravan from you 6 months ago. And a week ago, we just had our RAM 1500 Sports upgraded to RAM 3500 Heavy Duty Pickup. Thank you Tony for finding us the best deal for our budget and for always being so professional, reliable and sincere with your service. You have been excellent from start to finish and your prompt replies truly made a tremendous difference! We will definitely keep on spreading the word about your great service. Thank you Crosstown Auto Centre! There's no doubt that we will highly recommend two of your BEST Product Specialists namely Tony Surtida and Chester Tiongson to anyone interested in buying a vehicle especially here from Edson, AB. More

Went to buy my first jeep and those guys did everything to get me into one. They were friendly and they weren't pushy like some. U didn't have the feeling like u were pushed into something. If u ever are t to get me into one. They were friendly and they weren't pushy like some. U didn't have the feeling like u were pushed into something. If u ever are thinking about buying please go see those guys. You won't be disappointed. I recommend this place to everyone. More

Colin went way above and beyond in finding a very specific set of options in my truck. That in itself would warrant a great review, but the price was awesome. I just could not pass up the opportunity specific set of options in my truck. That in itself would warrant a great review, but the price was awesome. I just could not pass up the opportunity to trade my truck in for a new one. More

Colin was great, I told him what I was looking for and that I was on a budget and he updated me when there were vehicles he thought I would be interested in. Ultimately Colin helped me leave with a great that I was on a budget and he updated me when there were vehicles he thought I would be interested in. Ultimately Colin helped me leave with a great looking vehicle and am very happy with my purchase. More

I went to 3 dealerships in a edmonton in a week trying to find a decent car, I was blatantly lied to by Mayfield Toyota and bargain auto center then go auto in millwoods went to do a credit check for a 2007 find a decent car, I was blatantly lied to by Mayfield Toyota and bargain auto center then go auto in millwoods went to do a credit check for a 2007 corolla, came back with pre-approval for 2014 rav 4. I was at my wits ends and these places were wasting what little time I had! I was sent to George at crosstown, who led me to Danny Setera. Danny went out of his way to help me, not only put me in the car I wanted, but for the price I needed, so I didn't have to settle. no gimmicks, no bull. I ended up with the car of my dreams and paying less then I would of anywhere else. I will never go anywhere else! Too bad he sold me a great car, or I'd be back sooner More

**I was only provided the first name of a salesman whom I never actually met nor made contact with. I hesitate to leave a bad review for the specific salesman as I can't positively say the negative experien never actually met nor made contact with. I hesitate to leave a bad review for the specific salesman as I can't positively say the negative experience was their fault. Instead, my review is directed at the dealership in general. I'm sure they can figure out where the breakdown occurred if they're interested in finding out why they lost an easy sale.** After visiting a couple of Jeep dealerships in Edmonton, meeting some carnivorous money-focused sales people who lacked basic listening skills and basic knowledge of the Jeep Grand Cherokee SRT, I turned to the internet where I came across www.dealerrater.ca. I was not surprised to see the dismal ratings given to the dealerships I had previously visited, however, I was pleasantly surprised to find Crosstown Auto Centre's stellar ratings. With such high ratings, they were sure to provide the customer service and purchasing experience I was hoping for. Given that I was doing this research at night and on the opposite side of the city from them, I chose to email them through their website regarding the specific Jeep I wanted. I provided the options I preferred and all the details regarding my trade-in (as per their requirements). I was fairly impressed with their website other than it not listing the options of the Jeep Grand Cherokee SRT's in stock. Early the next morning, Eva, their "internet assistant", emailed me with a few additional questions which I promptly responded to. She emailed once more to inform me that a salesman, was working on my request and to confirm my phone number and the best time to call. Again I replied promptly. I was very pleased with her timeliness and overall service. I was especially happy to see a business adapting to technology of the 21st century. Two business days later, Eva followed-up with me to ensure the salesman had contacted me and answered all my questions. While I appreciated her follow-up, I regretfully informed her that no one had contacted me. I double-checked the phone number I had provided in previous communications to ensure this wasn't my mistake, but phone number provided was correct. More time passed. No voice mails received; not even a missed call. I simply never heard from anyone beyond the internet assistant. Eventually I gave-up, reached out to Eva and told her to cancel my request. Crosstown Auto Centre had 5 business days to contact me back for an easy sale. Their internet assistant was polite and courteous, but despite her efforts, a they failed to contact me. In the end, I suppose it's all for the best. If I couldn't convince Crosstown Auto Centre to contact me when I was trying to give them ~$75,000, I can only imagine what life would have been like if I needed something from them (i.e. service on a vehicle). This is now three different Jeep dealerships and three failures. I'm not sure if my expectation of a customer-focused dealership with honest and knowledgeable sales people is outlandish, or if the universe is telling me to buy a different brand of vehicle? I suppose it doesn't hurt to give the universe the benefit of the doubt and research comparable SUV's. Worst case scenario I will return to the Jeep Grand Cherokee SRT as my favorite and be forced to endure a sub-par purchasing experience from a local dealer or go out of town to make my purchase. Here's hoping that I just had bad luck and neither Crosstown Auto Centre nor the previous two dealerships represent the standard in customer service for Canadian Jeep dealerships! More

Great person to deal with very patient and he understood what we wanted. he did touch ups and more with no extra cost. I Recommend! what we wanted. he did touch ups and more with no extra cost. I Recommend! More

these two guys bent over backwards to get me into my new truck and I thank them ever so much, their action really speak louder than words all I can say about them they are a great bunch of guys to deal wit truck and I thank them ever so much, their action really speak louder than words all I can say about them they are a great bunch of guys to deal with, thanks so much More

They had assisted me with great care and showed that they wanted the best for each and every customer. This is my sixth vehicle purchase from Tony Surtida and he has continued to give me the best service pos wanted the best for each and every customer. This is my sixth vehicle purchase from Tony Surtida and he has continued to give me the best service possible. More

Mr. Tony Surtida has done his Job well an agent. Excellent customer service. Price wise is reasonable too.. I would definitely recommend crosstown to those whose looking for a vehicle. Excellent customer service. Price wise is reasonable too.. I would definitely recommend crosstown to those whose looking for a vehicle. More