Crosstown Chrysler Dodge Jeep Ram

Dealership review The service at crosstown motors was great .right from the start there was help to look at the vehicles in stock and no pressure, the guys let me take The service at crosstown motors was great .right from the start there was help to look at the vehicles in stock and no pressure, the guys let me take the ride I was looking at home for a night before I made the purchase, they helped get me the accessories put on that I wanted with no hassle and never wasted a minute of my time. Great guys and great service for real. More

WORST Customer Service Experience I Have Ever Had To start out, my experience wasn't all that bad, they were friendly because obviously I wanted to buy a new truck. Moose was nice and helped me out a To start out, my experience wasn't all that bad, they were friendly because obviously I wanted to buy a new truck. Moose was nice and helped me out a lot, kinda talked me out of some features that I now wish I had but thats sales and I understand. However, once I signed the papers and was heading off to the finance department, thats when it all started to go downhill. First of all, don't ever lease a vehicle from crosstown, since they don't have their own leasing company they have to go through a third party which is apparently the most complicated thing in the world. The wonderful smiling lady in finance (Joy) was helpful for all of about 30 seconds (when they got my deposit), then it turned into the biggest issue ever. They have absolutely zero procedures in place when it comes to leasing and nobody has any clue what is going on. Moose was helpful at first but once he had the sale he brushed me off and seemed to not really care. Joy on the other hand had me in there every other day to sign a different set of papers that she didn't know existed the day before then to top it all off they didn't give me any indication on what I needed to register the car and THEN they gave me the wrong NVIS when I went to the registry (thats another story altogether) so overall it took about 8 trips to the dealership, during work hours before finally someone took their head out of their xxx and decided to help me out. These nice fellows were named Brad and Aaron (i didn't include them in this because I don't want them receiving any low ratings). Once they finally figured everything out for me it was only a couple more trips before everything was settled. So there you have it, the first part of my story (it gets better). Two months later, my truck gets called in for a recall because the software system needs to be updated, free of charge fair enough. Then I get talked into an oil change and tire rotation, which I needed. I leave the truck there all day, my boss drives me to and from the dealer so its fine. NOW, this is why I'm writing this review, which I wasn't going to write because I didn't completely see the need to but this couldn't go untold. When I picked up my car after work I paid for the work got my truck and left (biggest mistake ever). 20 feet down the road as I'm merging onto the highway the computer finally boots up and tell me my tire is half flat. So I pull over, get out and take a look, tires looks pretty flat so I call Crosstown back and talk to the guys who helped me with service and I say I'm bringing the truck back. He agrees and says thats a good idea and they will take a look (spending even more of my life at this deal). Once I get the truck into the bay he points out that there is a nail stuck in my tire and says they can have that fixed up in no time, awesome, thanks man!... but wait..... As he is writing up the work order he says he will ask his boss if they can cover it...ummm well I'm definitely not paying for it so he better be covering it. We get in a small argument since nobody can prove whose fault it is and since "they don't use those nails in the shop, it cant be their fault." hmmmm because you don't have trucks in and out of there all day cleaning them out, washing out debris from the back of them, of COURSE it isn't a nail thats used in the shop but thats not to say it wasn't collected in the shop. So the service attendant goes and asks his boss... "Well since you drove 20 feet down the road we wont cover it because its your fault, but we will make a guy stay late to fix it for you, but you have to pay". Hmm, now I'm mad but I calmly tell the attendant that I don't want to yell at him and can he please direct my yelling to his boss, sure. I go see the infamous Doug and tell him what happened, he basically tells me to get xxxxed so we argue about it for a few more minutes, yelling incurs before finally he is dead set on its my fault and if I wanted it fixed they will do it, but I'm paying for it, so I say "if I'm going to pay for it, I'm not paying you for it". Now I'm livid... but there is light at the end of the tunnel. I calmly ask, "Is this service department run by Chrysler Canada or is it a separate entity?" He replies "Its run by Chrysler Canada", GREAT! I'll be on the phone with Chrysler Canada, I'll be back in a minute with their verdict on my situation. Call Chrysler in the absolute angriest mood, girl on the other end calms me down, agrees with me, says that is absolute xx and that it is definitely not Chrysler's business practice to screw people like this and opens a case for me. As I'm giving her my information and telling her the VIN of the truck, the original attendant runs out and says they will fix it and I'm not to worry and everything will be taken care of. Cool, but the lady on the phone still wanted to make a case of it, which she did. At the end of it I got my tire fixed like I knew I would and I was assured this is a isolated case and Chrysler Canada does not condone this kind of behavior. Its unfortunate that this had to happen because I would never have written this review if it wasn't for Doug. I know they will see this, and I know they will know who it is, and I KNOW that I will NEVER bring my vehicle there for service ever again, nor will I ever buy, or recommend someone to buy from that dealership ever. Like I said, I don't usually ever write reviews but this rant needed to come out. Also, just to clarify, leasing is not Chryslers business model, if you are looking to lease they will convince you to buy because that is what they are supposed to do, buying may be a different story but don't ever lease from Chrysler, especially not from Crosstown. More

Fantastic experoence! We went in to look for a second vehicle yesterday. We had it narrowed down to a minivan and were willing to buy new, lease, or buy used. Our most impo We went in to look for a second vehicle yesterday. We had it narrowed down to a minivan and were willing to buy new, lease, or buy used. Our most important factor was price. Adam et us at the door and he took such good care of us. I am convinced he gave us the best possible price. In fact, we appreciated his service so much that we didn't even shop around. We bought a brand new minivan right on the spot. Adam was super kind, understanding of our needs, knowledgeable, and friendly! Following our sales experience, we were so pleased to have Mario for a finance manager. He was also very friendly and kind. He recommended the 5 year coverage and service plan which will meet our needs. We just loved our time with him. Thank you also to the Manager who gave us a little bit extra deal. All in al we are very happy with this dealership. It would be a must-stop if we had to do this all over again! Nathalie and Jeff More

Colin #BestSalesGuy Colin was the one who sold my sister and brother in law their Jeep Grand Cherokee and they referred me to him due to his amazing customer service and Colin was the one who sold my sister and brother in law their Jeep Grand Cherokee and they referred me to him due to his amazing customer service and i'd have to say that i couldn't agree more. He was very friendly, helpful and all around willing to do whatever it took to make my experience a great one! This is my very first vehicle, so needless to say it was a huge decision and Colin made me feel at ease and comfortable with my purchase. I am very happy to say that i am the new owner of a Jeep Cherokee and it's all because of Colin. I will definitely be back in the future as well as recommend friends and family. More

our truck The salesman was very helpful in assisting us find the right truck for us . They understood our desire for certain things and didn't stop until we f The salesman was very helpful in assisting us find the right truck for us . They understood our desire for certain things and didn't stop until we found the exact truck we loved More

Amazing experience! I was a bit skeptical coming in to purchase my first vehicle. But then I met Colin. Not only did he make me feel like a friend, he was there for me an I was a bit skeptical coming in to purchase my first vehicle. But then I met Colin. Not only did he make me feel like a friend, he was there for me and surpassed all my needs. I will definitely purchase my next vehicle thru Colin. Customer relation was amazing. This man deserves a rais! More

best place in the city quality of service was perfect an awesome customer service and a complete acknowledge about everything i asked. i just simply found the vehicle I was quality of service was perfect an awesome customer service and a complete acknowledge about everything i asked. i just simply found the vehicle I was looking for. More

Genuine people, Prompt Service! My experience with Crosstown was amazing! From the moment I drove on site I was greeted by friendly employees, ready to find me the perfect vehicle to My experience with Crosstown was amazing! From the moment I drove on site I was greeted by friendly employees, ready to find me the perfect vehicle to fit my lifestyle. It only took one day for me to trade in my old vehicle and drive away with my new Jeep Patriot! I'm so grateful for such prompt service by people who really cared about me and my needs. As a single mom and new graduate from University, I am on a strict budget and Crosstown worked very hard to keep me on my budget and into the perfect vehicle for my son and I. I would definitely recommend this dealership to anyone who is in need of a new vehicle that best suits their needs and lifestyle. On a scale of 1-10, I give Crosstown a 20!! Thank you Crosstown, I will definitely be back and so will my family and friends! -Danielle, proud Jeep owner More

Exceptional Customer Service! We came in and traded our truck as we wanted an upgrade. As a young couple our credit isn't the greatest but we all make mistakes and are now in the p We came in and traded our truck as we wanted an upgrade. As a young couple our credit isn't the greatest but we all make mistakes and are now in the process of getting things straightened out! We spoke to Hoakey and he was able to get us approved and even got us a lower interest rate! Everyone that was involved in our trade in process was exceptional! They answered all of questions and concerns and went above and beyond by making sure we got a reliable/affordable truck for our family! I highly recommend Crosstown, even if you aren't a dodge fan, they have all kinds of vehicles! -And they work hard to make sure all your needs are met. We are picking up our truck on Friday and are all excited as it is a much needed upgrade! Thanks again to Paul, Jerry, Hoakey and Brittany for all that you have done it's always a pleasure working with you all! :) --Reid Family More

What Customer Service Should be. Al and Brittany were very helpful and friendly. Al showed us reasonable options in used and sold us on new. Brittany was knowledgeable and accommodati Al and Brittany were very helpful and friendly. Al showed us reasonable options in used and sold us on new. Brittany was knowledgeable and accommodating. More