Crosstown Chrysler Dodge Jeep Ram

new vehicle 600 kms like any new vehicle owner when a check engine light came on at only 600 kms, I was freaked. I must say though that the staff and techs at Crosstown d like any new vehicle owner when a check engine light came on at only 600 kms, I was freaked. I must say though that the staff and techs at Crosstown did an excellent job of explaining what the issue was and keeping me informed of progress while they dealt with what was a new problem even for Chrysler engineering . Job well done. More

Wonderful! family friendly! We had an amazing experience at Cross Town! We originally went in to buy a truck and ended up buying a journey as well! My children also had a grea We had an amazing experience at Cross Town! We originally went in to buy a truck and ended up buying a journey as well! My children also had a great time playing in the play area my little one was crying when it was time to leave. Moose was great and really helped us find exactly what were were looking for very quickly. Marko was amazing! He really took the time to explain everything to us and even called me back on his day off to answer questions we had I couldn't have asked for better customer service! Robbie was great we didn't see a whole lot of him but he really made sure we got the best deal possible. We have purchased 4 vehicles now at Cross Town and we will never go anywhere else. We always suggested Cross Town to our friends and family and will continue to do so. Thank for everything we are truly loving our new rides! L & M More

Awesome As soon as I walked in Brad was very helpfull and up front about cost and selections. He made sure that I got what I wanted and that I was happy with As soon as I walked in Brad was very helpfull and up front about cost and selections. He made sure that I got what I wanted and that I was happy with my selection. I will be back. More

KNOWS VALUE Robbie knows his trucks and what fits. Bought x4 trucks and always...every time...even at -40 in Edmonton, got Great Deals. Also met Blake Schneider. Robbie knows his trucks and what fits. Bought x4 trucks and always...every time...even at -40 in Edmonton, got Great Deals. Also met Blake Schneider. Straight up good no xx goods. More

Husny is so nice and isn't pushy!! I bought a Fiat 500L today and he was so kind and truthful. Explained everything about the credit check and all the stuff I didn't know as a brand new I bought a Fiat 500L today and he was so kind and truthful. Explained everything about the credit check and all the stuff I didn't know as a brand new buyer. My parents were there too so I wouldn't get jipped and they liked him too!! Wasn't too pushy, found the best payment plan, and got me exactly what I wanted. Such a nice man too and funny. Not one of those suit and tie guys who stalk you immediately upon entering the store. :) thank you Husny!! More

Didn't do anything!! Had the old manager call in because of the frustration I've had getting my truck fixed. Was promised that I would b taken care of. Dropped my truck of Had the old manager call in because of the frustration I've had getting my truck fixed. Was promised that I would b taken care of. Dropped my truck off many times and nothing was done to it. Brand new truck with 20,000k on it and no one had any interest in helping me get it fixed. I am a very calm and polite person to deal with. Left there so angry I traded my brand new long horn off on a new chevy. Been a dodge guy my whole life and never had these problems. Now it seems no matter where I go they just don't care to help. Russell couldn't seem to care one bit about my problem. $70,000.00 truck and it falls apart after 20,000k and no one seems to care! More

Great experience I had i good experience it my therd jeep that i buy from jerry is a friendly guy and good to deal whit so i will for sure go back whit him if i have t I had i good experience it my therd jeep that i buy from jerry is a friendly guy and good to deal whit so i will for sure go back whit him if i have to buy any vehicule More

Excellent customer service experience. My experience with Trevor and the dealership was by far the best experience I have had this far in buying a vehicle. I did not feel that I was pushed My experience with Trevor and the dealership was by far the best experience I have had this far in buying a vehicle. I did not feel that I was pushed into purchasing anything above my price range and he was able to get the payments to where I wanted them to be. Thank you for your help. More

Smooth Sailing Danny did a fantastic job helping me with the purchase of a new vehicle. I live in a very remote location and he was on the phone with me constantly, Danny did a fantastic job helping me with the purchase of a new vehicle. I live in a very remote location and he was on the phone with me constantly, getting info about what I wanted and keeping me updated as to how things were progressing in my search. It only took a week from the time I emailed the dealership about being interested in a new vehicle, to the time I had all the paperwork done and came to pick up my new truck. Danny worked hard and fast to find the truck that I was looking for. I will recommend this dealership to anyone looking to purchase a new or used vehicle. More

Expect Nothing and You Will Rarely Be Dissappointed Well I am wondering if this review will ever be posted. I am thinking not but here goes. On May 23rd I received a few phones calls from two differen Well I am wondering if this review will ever be posted. I am thinking not but here goes. On May 23rd I received a few phones calls from two different people from Crosstown inquiring as to if I wanted to buy a new truck from them. I explained that I was happy with the vehicles I have but if they wanted to try feel free. I told them my budget and that I had two vehicles but I would trade one or both depending on the financing numbers etc etc. They said they would see what they could do and ended the conversation. I then spoke to Husny in the first week of June and we chatted about my needs and what I was expecting and he went to work looking for a truck within my parameters. On June 13th we were to meet but as I was on my way to meet him he had a personal issue come up and we ended up meeting on the 24th of June. Throughout much of our time spent together he kept calling me Rob and then toward the end of the transaction called me Willy. Willy is a name I haven't heard since childhood but I am rather tolerant so away we went. We talked and he felt he had a truck that would work for me and the preliminary numbers seemed fine so he went to work while I test drove the truck. Financing was approved and I had told him of a friend who had a extremely bad experience with their dealership so I wasn't expecting much. We briefly discussed it then I went to see Lyle in finance. We talked and again I brought up my friends issues and he seemed genuinely surprised. We reviewed the numbers and of course like any other car deal the numbers went up. Still within my budget so I continued the deal. I was unable to pick the truck up that day as it had to be sprayed and coated and detailed so the truck was to be ready on the 17th of June. I arrived to pick the unit up and we were delayed for unknown reasons, finance issues, papers weren't ready etc etc. Still being patient I inspected my new truck to find a grease stain on the drivers seat, scratches to the plastic on the door and seat, and the vehicle dusty inside. Husny called the detailer who removed the stain (I bought the fabric protection thank goodness) and the detailer informed us the truck was detailed and "he can't help it that Lafarge is across the street." "All our cars get dusty." I was a little miffed to say the least and didn't even mention the damage to the paint on the hood that certainly wasn't there previous to the detailing. Husny said when I brought it in for service to let him know and he would have it detailed as they had done a poor job to say the least. I said I did not have any faith in their service department and mentioned my friend again and the issues she had and was still having with her deal. He then took me to the service department to meet the service manager. A rather unprofessional individual to say the least. I took my keys, my new truck and left the dealership knowing I most likely wouldn't return. Just because of the issues with my friends truck. I have always had good service with Southtown Dodge and most likely would take it there. The following week I was advised by the finance company for one of my vehicles the loan had not been paid out so I made an inquiry and was told it would take sometime and have them call the dealership. To which I did. The following week I was advised again the loan hadn't been paid out as of yet. I explained what I knew of the payout and was told it was paid most likely a delay somewhere in the finance department. July 3rd I was advised it hadn't been paid out still and was advised it was couried over to the finance company to which they still have not received payment. Strangely enough TD Finance who held the other loan on the other vehicle I traded in called me today telling me the loan for them was paid out on the 27th of June but because of the delay I owe them 328 dollars in arrears and if I didn't pay it immediately I was going to have a hit on my credit rating. Now I am a little upset as the delay in Crosstown's finance department is now going to cost me close to 600 dollars and I am on vacation and cannot do anything about it until I return. A final text message to Husny indicated to bad so sad for me and it is not their problem. Even though this delay on their part is costing me money and a hit on my credit rating. Overall while they are friendly to deal with who isn't when they want your money. Like I told Husny and Lyle I wasn't expecting great things from them after the sale and they proved me right. Right to the tune of 600 dollars. I was going to come to the parts/service department quote in hand to see if they could beat the quote for some upgrades I am doing to my truck to the tune of 4000 dollars but now not a chance. First and last time they will ever see my smiling face back in their dealership. It very sad even though they knew I was apprehensive about the after the sale issues I had heard about they chose to be true to form and provide nothing after I walked out the door. Again I highly doubt this will be posted or anything will be done by the dealership for their error so I am cutting and pasting this anywhere else I can find a spot to post it. Perhaps I can save someone else from the incompetence and inconvenience such as I am in now. Thanks for nothing Crosstown!!!!!and spoiling my vacation!!!! More