Crosstown Chrysler Dodge Jeep Ram

YOU SHOULD BE ASHAMED!!!! I HAVE NEVER IN MY LIFE HAD THE KIND OF HORRENDOUS SERVICE I RECEIVED HERE I DONT EVEN KNOW HOW THIS DEALERSHIP IS STILL UP AND RUNNING!!! I ARRIVED W I HAVE NEVER IN MY LIFE HAD THE KIND OF HORRENDOUS SERVICE I RECEIVED HERE I DONT EVEN KNOW HOW THIS DEALERSHIP IS STILL UP AND RUNNING!!! I ARRIVED WITH MY TRUCK AT 7AM FOR AN OIL CHANGE, I WAS THE FIRST PERSON THERE WITH NO ONE IN FRONT OF ME. IT WAS OVERE AN HOUR AND I HAD TO LEAVE TO GET TO WORK ON TIME. I ASKED FOR A SHUTTLE AND WAS LAUGHED AT VERY RUDELY, I WOULD THINK THAT AN HOUR IS MORE THEN LONG ENOUGH TO GET AN OIL CHANGE DONE. SO I ENDED UP RUNNING ALL THE WAY TO MY WORK BECAUSE A CAB WOULD HAVE TAKEN TO LONG. I WENT BACK TO PICK UP MY VEHICLE AT 11AM, I STOOD IN FRONT OF SHEILA FOR OVER 10 MIUTES WATCHING HER RUN AROUND LIKE A CHICKEN WITH HER HEAD CUT OFF AND NOT HAVE THE ABILITY TO PROPERLY MANAGE HER TIME TO COMPLETE THE ONE TASK IN FRONT OF HER. AFTER RUNNING ALL OVER FOR 10 MINUTES SHE THEN PROCEEDED TO WALK OVER TO THREE OTHER PEOPLE WHO HAD WALKED IN FAR BEHIND ME TO EXPLAIN THAT THERE WAS AN EXTREMELY LONG WAIT AND THAT THEY SHOULD BE FULLY PREPARED TO WAIT HOURS TO GET ANYTHING DONE ON THEIR VEHICLES WHICH LED THESE PEOPLE TO LEAVE ALL TOGETHER. WHILE ENDING HER SPEACH WITH THESE PEOPLE I PIPED UP AND SAID I WOULD NOT LIKE TO WAIT AS MY TRUCK HAD BEEN THERE SINCE 7AM!! ALL I NEEDED TO DO WAS PAY AND DRIVE AWAY AND THAT WAS NOW ABOUT 20 MINUTES INTO MY WAIT TIME. ONCE I EXPRESSED THIS SHEILA'S ATTITUDE WHEN TO xxxx AND SHE WAS BEYOND RUDE IN EVERYTHING SHE SAID AND DID, THE ATTITUDE WAS COMPLETELY UNNECESSARY AND HORRIBLY UNPROFESSIONAL. AFTER THEN RUNNING AROUND TRYING TO FIND MY BILL AND THEN EVENTUALLY MY KEYS….. I WAS TAKEN TO THE FRONT COUNTER TO PAY. ONLY THEN TO BE GREETED WITH THE SAME HORRIFIC ATTITUDE AND MOST PATHETIC CUSTOMER SERVICE I HAVE EVER RECEIVED. I WILL NEVER RETURN!!! YOU ALL SHOULD BE ASHAMED!! ALSO, AFTER READING THE REVIEWS I HONESTLY DONT KNOW HOW THEY HAVE ANY BUSINESS AT ALL. SOUNDS LIKE MORE OF A HEAD MANAGEMENT NOT GIVING A S*** ABOUT ANYTHING KIND OF SITUATION AND ALLOWING POOR CUSTOMER SERVICE TO BE ACCEPTED. More

Awsome experience Walked into the show room, I was greeted by Collin, he asked me a few questions what we were interested in and I felt no pressure, he said he had a Ch Walked into the show room, I was greeted by Collin, he asked me a few questions what we were interested in and I felt no pressure, he said he had a Cherokee in a new colour.. went for test drive he explained some of the options in the vehicle.. The finance Dept was awesome and we had all the paperwork finished in a timely matter Picked up my Vehicle the next day.....This is the 2nd Jeep I have purchased from Crosstown,, More

Reasonable and Up Front Good experience. Everyone was reasonable and helpful without being pushy. Danny and Grant were both honest and careful to make sure we had everything Good experience. Everyone was reasonable and helpful without being pushy. Danny and Grant were both honest and careful to make sure we had everything we needed before the deal was done. More

Awesome experience, friendly staff ! I just walked in some auto showrooms and Crosstown was the fifth of them. The moment I stepped in there I felt like this is the place I wanna buy my c I just walked in some auto showrooms and Crosstown was the fifth of them. The moment I stepped in there I felt like this is the place I wanna buy my car. The reception desk was friendly and welcoming and when I asked for a sales person I met Colin. He is unbelievably friendly, knowledgeable about the vehicles, and knows very well what I might look for as a first time buyer. By the way, I had my buddy with me who is driving for last 20 years in Canada and bought 4 cars before. I am so happy that he took me there and we found that incredible Colin. Also, the reception desk, finance manager, and the general manager, everyone there is awesome. They know what they are doing and especially Colin....he is a great customer service person a great experience for anyone. More

Second Time's a Charm! After checking out one other dealership which was not willing to deal and treated me like my offer was an insult, it was a pleasure to get an email re After checking out one other dealership which was not willing to deal and treated me like my offer was an insult, it was a pleasure to get an email response immediately from Danny Setera at Crosstown. He treated me with respect and listened to what I had to say. He was attentive, honest and accommodating. I was more than impressed with his approach and professionalism and he made buying my new - to - me car a breeze. The team at Crosstown understands what customer service really means. This is the second vehicle we have purchased from this dealership and we will be back! More