Crosstown Chrysler Dodge Jeep Ram

dissatisfied customer Was not happy in dealing with salesman or sales manager, both lied to me and ignored my several messages to call me back. was lead to believe I was ge Was not happy in dealing with salesman or sales manager, both lied to me and ignored my several messages to call me back. was lead to believe I was getting a different vehicle then I one I received. So not happy with my experience with Crosstown . More

Horrible service!! I own a 2015 Jeep Cherokee. There was a recall (power lift gate module) in October, so I scheduled an appointment on Tuesday, Nov. 10 to get this don I own a 2015 Jeep Cherokee. There was a recall (power lift gate module) in October, so I scheduled an appointment on Tuesday, Nov. 10 to get this done (I also said the reason for my visit) - after four hours, I was called only to be told they do not have the part needed to do the recall. I was asked to leave my vehicle there until Thursday! Good thing I didn't - the part did not come in until DEC. 28! Also on this visit, I was told my left rear axle shock was "sweating" (something they had repaired before) and to mention this the next time I came in, which I did (on Dec. 28) The recall was repaired that day, but the shock couldn't be repaired since they had to order bolts from Red Deer! Again, I was asked to leave my vehicle there overnight, which I did not. I had an appointment today (I was told to bring the vehicle in right at 7:00 and I wouldn't have to wait the usual 45 minutes until my vehicle could get in)....as of 1:15 this afternoon, my vehicle was STILL not in the shop - and now I have to leave the vehicle there over night! I am extremely upset and angry - I would not recommend this service department to anybody! I must say though, when dealing with all the different people I have dealt with, (and there are alot) they are nice and polite. I am extremely tired of waiting and getting the run around. I did not want to select the employees worked with because they were always polite and friendly - I'm just extremely frustrated!! More

An all day repair Been to Crosstown a few times for service and they always seem disorganized. Dealt with Daxton before and she was fantastic but this time... Poor serv Been to Crosstown a few times for service and they always seem disorganized. Dealt with Daxton before and she was fantastic but this time... Poor service. Took all day to do my recall . Dropped off at 9am and still not done by 4pm. I've worked in service departments of dealerships for 10 years so i get the frustrations but cashiers who talk with their mouths full doesn't help either. Just makes me think twice about a return visit. More

Good sales, good service, what you want to expect! I've bought 3 new vehicles from this dealership over the past 10 years. I've always felt that I was able to achieve a good deal on the purchase of the I've bought 3 new vehicles from this dealership over the past 10 years. I've always felt that I was able to achieve a good deal on the purchase of the new vehicle. Closure of the deal was done in an efficient and expeditious manner each time. Having said that, the main reason I keep coming back is the service department. They're very good, they try hard to get it right the first time, and they almost always complete the work required within the scheduled time while I wait. I travel all the way from Fort McMurray to get my service done. I would recommend this dealership without hesitation. More

Excellent I would like to send huge "thank you" to Joe, Robbie, Adam, Patrick and Olivia for helping me purchase my new Journey. They were all a very fantastic I would like to send huge "thank you" to Joe, Robbie, Adam, Patrick and Olivia for helping me purchase my new Journey. They were all a very fantastic group of people to work with and I would definitely recommend their services. Jayden More

Doug Purdy is very rude and has very bad customer service . This guy has the worst customer service skills , I'm surprised that a so called big company like Crosstown Dodge hires people like him to handle custo This guy has the worst customer service skills , I'm surprised that a so called big company like Crosstown Dodge hires people like him to handle customers problems . Took in my vehicle for warranty issues and wanted to charge me extra charges for nothing . He's rude and has no customer service skills whatsoever . I am never taking my new vehicle to Crosstown for service ever again . Do your self a favour and do not go to crosstown to service your new vehicle warranty doesn't mean anything there . More

Excellent and Fun experience We were referred to Crosstown by a friend and don't regret it !! The experience was family fun, the associates made us feel important and they all too We were referred to Crosstown by a friend and don't regret it !! The experience was family fun, the associates made us feel important and they all took time to look up and smile, I just feel it was excellent experience. More

Two very satisfied customers We decided to purchase a a new vehicle, went into the dealership, Mazin came over and was attentive. We told him exactly what we were looking for , pr We decided to purchase a a new vehicle, went into the dealership, Mazin came over and was attentive. We told him exactly what we were looking for , price range and he showed us several cars.we found one that fit our needs perfectly. He made it all happen very quickly and efficiently. I am very pleased with our experience at crosstown and Main as our salesman. I will recommend him and crosstown to all our friends and family. It was a great experience. Special thanks to Mike.F who helped us out after the sale and took care of all the little details and helped out with questions and a few finishing touches on our new car. He went above and beyond and it was aprecaited. More