Crosstown Chrysler Dodge Jeep Ram

Exceptional Customer Service Allan gave a great assistance in getting my car fixed properly and on time. He made sure that I will receive the kind of service that I expected. I Allan gave a great assistance in getting my car fixed properly and on time. He made sure that I will receive the kind of service that I expected. I will definitely recommend him to my friends. More

warranty repairs Drove in to garage, Chris checked over my truck. He then went over my work order that was created when i called in to book the appointment.I showed hi Drove in to garage, Chris checked over my truck. He then went over my work order that was created when i called in to book the appointment.I showed him the issues I was having with my truck. He told me he would contact me as soon as he knew what was happening after the truck was in the shop and keep me updated during the work day. He called me two times to let me know what was found. Very professional. More

Recall notice Took my truck in for recall notice N49. Met with Chris and he was very thorough with initial inspection. He went over with me what additional inspecti Took my truck in for recall notice N49. Met with Chris and he was very thorough with initial inspection. He went over with me what additional inspections were available. He later contacted me and explained what was found and gave me the cost of each repair. After the repairs were approved he contacted me when the vehicle was ready for pickup. More

Fabulous Upon my arrival I was welcomed by my service advisor Chris Lautischer. He was pleasant, cautious and helpful. He then called me 3 hours later to info Upon my arrival I was welcomed by my service advisor Chris Lautischer. He was pleasant, cautious and helpful. He then called me 3 hours later to inform me that my vehicle was next in line to be attended to. More

Best place to buy a car Bought 3 cars and i can come bck again. Just now i'm bringing my friend to get a car, and i'm sure he will do the same. Bought 3 cars and i can come bck again. Just now i'm bringing my friend to get a car, and i'm sure he will do the same. More

Excellent service I had been to 4 different Chrysler dealerships before landing at Crosstown almost 3 years ago and I've never had the service I get at Crosstown. I've I had been to 4 different Chrysler dealerships before landing at Crosstown almost 3 years ago and I've never had the service I get at Crosstown. I've been dealing with Allan Angeles for the last two years and I highly recommend you go see him when taking your vehicle in. He's friendly and thorough when going over your vehicle and he seems to legitamitely enjoy his job. I've shown loyalty to this dealership and it is paying of with great service and discounts on services provided. More

Horrible service!! I own a 2015 Jeep Cherokee. There was a recall (power lift gate module) in October, so I scheduled an appointment on Tuesday, Nov. 10 to get this don I own a 2015 Jeep Cherokee. There was a recall (power lift gate module) in October, so I scheduled an appointment on Tuesday, Nov. 10 to get this done (I also said the reason for my visit) - after four hours, I was called only to be told they do not have the part needed to do the recall. I was asked to leave my vehicle there until Thursday! Good thing I didn't - the part did not come in until DEC. 28! Also on this visit, I was told my left rear axle shock was "sweating" (something they had repaired before) and to mention this the next time I came in, which I did (on Dec. 28) The recall was repaired that day, but the shock couldn't be repaired since they had to order bolts from Red Deer! Again, I was asked to leave my vehicle there overnight, which I did not. I had an appointment today (I was told to bring the vehicle in right at 7:00 and I wouldn't have to wait the usual 45 minutes until my vehicle could get in)....as of 1:15 this afternoon, my vehicle was STILL not in the shop - and now I have to leave the vehicle there over night! I am extremely upset and angry - I would not recommend this service department to anybody! I must say though, when dealing with all the different people I have dealt with, (and there are alot) they are nice and polite. I am extremely tired of waiting and getting the run around. I did not want to select the employees worked with because they were always polite and friendly - I'm just extremely frustrated!! More