Crosstown Chrysler Dodge Jeep Ram

October 2023, We bought a used but looked to be great condition Toyota tundra from crosstown. After speaking with a sales person numerous times on the phone as we live 4+hours away I was assured the the condition Toyota tundra from crosstown. After speaking with a sales person numerous times on the phone as we live 4+hours away I was assured the the truck was and I quote"front line ready" and all was working as it should, had gone through a thorough inspection and any found issues were fixed. So far from the truth! We did test drive the truck, everything seemed fine besides needing a good detail. On our way home we noticed there was no heat, we had a/c and air flow but no heat. The next morning we contacted the dealership to figure out the issue and were instructed to bring it to their "sister" dealership where we live rather than driving 4 hours back to crosstown. The sister dealership couldn't fix the issue( dodge technicians are not trained on Toyotas) so we were then instructed to take to our local Toyota dealer. They looked it over and sent the inspection back to crosstown who decided that they would rather pick up the truck and bring it back to fix at crosstown. After having a rental( they did cover this for us) for over 1 months the truck was returned, the heat issue is fixed however it was brought back with no gas ( was almost full when we sent in) , still dirty and the remote start no longer working( they disconnected it when fixing the heat). We've been quoted $800 for Toyota to do the work to reconnect the remote start( it is a big job involving removing the entire dash) After all we are fed up with this place. The salesman abandoned us, the business person put extra charges that are illegal on our final bill ( Alberta is an all in pricing province). I will never do business with this dealership nor any of their affiliate dealerships ever again. The only person that actually acknowledged is and communicated in a timely and informative way was the service manager Brian. More

Thank you to my two awesome sales professional that went above and beyond to make me happy. Customer service here is amazing from reception sales and finance couldn't of had a better experience. Jerry ,Shu above and beyond to make me happy. Customer service here is amazing from reception sales and finance couldn't of had a better experience. Jerry ,Shuke , Henok and very nice person in detail whos name I don't know but who was so friendly and kind. I will be back I will purchase more vehicles . It is very refreshing to deal with a transparent ,honest and caring business. Kudos to the management that obviously cares about the staff as much as the business because your staff definitely takes care of your guests. More

Allan Angeles is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great and awesom He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great and awesome service. We were having a hard time getting a vehicle in the past, but he managed to get us a vehicle that suits our needs. The process was stress-free and pleasant. He was very thorough and knowledgeable. I highly recommend Allan and this dealership! They are the best! They definitely exceeded our expecation! More

Thank you Mo and Adam. Appreciate all Your Hard work You both went above and beyond to Accomdate My needs to get My Rubicon! Appreciate all Your Hard work You both went above and beyond to Accomdate My needs to get My Rubicon! More