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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.5
2,261 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,261 reviews

August 23, 2025

Very pleasant and professional in the service area ,everyone makes you feel very welcome,they go the extra mile to make your visit very enjoyable More

by Raymond.mclean1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Smith
August 20, 2025

The auto dealer provides excellent maintenance services for my car. I always bring my vehicle to the auto dealer for regular maintenance. More

by bacologene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Aug 24, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

bacologene, Thank you for your loyalty and for trusting us with your regular maintenance. We’re glad to hear you’re happy with the service and we look forward to keeping your vehicle running smoothly.

August 15, 2025

As always, the service and reps are exceptional. I always feel like they remember me when I go in. I do have my oil changed regularly in the express Department. They always are friendly and accommod More

by MarknPatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne Nichols and Oil Change Express Lane service staff, all excellent
Aug 20, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

MarknPatti, Thank you for such thoughtful feedback! We’re glad to hear our express team always provides friendly, consistent service without pressure, and that you feel remembered and valued each visit. It means a lot to know our staff make such a positive impression, we’ll be sure to share your kind words with the team. We truly appreciate your trust and loyalty!

August 15, 2025

Received a quote on a Thursday afternoon and made arrangements for repair on Friday morning of my rear sliding window. Friday morning I received an updated quote that was $1000.00 more stating that More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ball
Aug 19, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi JH, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. To discuss the details of your visit further please reach out to our service manager, Brian, at 780-488-4881 or bneggers@crosstownchrysler.com. Thank you again.

Aug 22, 2025 -

JH responded

Thanks for reaching out Brian. I really appreciate that you took the time to follow up with me after talking with your staff. I’m happy that you took steps like discussing the issue with your team and ensuring that things like this don’t happen again. It means a lot from the customer standpoint for sure. As well, I appreciate you offering future service on my truck, and I will ensure I bring vehicle back for its next oil change and get back to having a good relationship with your team and dealership as a whole. Cheers Josh

August 14, 2025

Service centre do there best when we visit but our salesperson attitude we didnt like More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz
Aug 17, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi [Keith], we’re happy our service team took good care of you, but we’re sorry your experience with your salesperson fell short. We’d like to learn more—please contact us, have a wonderful day

August 13, 2025

Vanessa in service is dynamite. Quick to respond and very easy to deal with. A++. More

by jasonraemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams, Paul Dhillon
Aug 17, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

jasonraemer, Thanks for the awesome feedback! We’re thrilled to hear Vanessa made your visit quick and easy. We’ll be sure to pass along your A++—she’ll love it!

August 12, 2025

Vanessa always does a great job keeping us updated while our Grand Cherokee's are there for service. She is friendly and attentive to all of our needs and requests. She always greets me with a smile and mak More

by Laurie W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams
Aug 13, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Laurie W, Thank you for the wonderful feedback. We are happy to hear Vanessa has provided such attentive and friendly service for your Grand Cherokees. We will be sure to share your kind words with her. Your trust and recommendations mean a lot to us and we look forward to serving you again.

August 11, 2025

Trust worthy, understanding, communication and handling concerns are great. I will recommend this to others for sure! More

by John Belledo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme C. - Service Advisor
Aug 13, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

John Belledo, Thank you for your kind words! We’re so glad you had a great experience with our team and felt confident in our service. We truly appreciate your recommendation and look forward to helping you again in the future!

August 07, 2025

I was treated very well by the sales manager at this very clean dealership thank you More

by johndejong9119
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Comrie
Aug 09, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Johndejong9119, thank you so much for the positive review! We are pleased to hear you were treated well by our team! We hope to be of service to you in the future!

August 07, 2025

Excellent service, fast and efficient. On time and great pricing. Fixed my truck first try. Awesome service advisor and shop foreman! More

by Luc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gora , Monica Gora
Aug 10, 2025 -

Crosstown Chrysler Dodge Jeep Ram responded

Luc, Thank you for sharing your feedback! We’re so glad to hear you received excellent, efficient service and that your truck was fixed right the first time. Our service advisor and shop foreman will be happy to know their efforts made such a positive impact. We truly appreciate your trust in us and look forward to helping you again in the future!

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