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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.3
2,066 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,066 reviews

December 19, 2024

Great service started with the parts department they were very helpful. Jayme in service was awesome, More

by lifesgreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Murray, Greg Weiss
December 19, 2024

Good and friendly people helping hands nicely advisers good and helpful people very helpful and More

by ringjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Smith
Dec 21, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

ringjack, Thank you for your review! We're glad you found our team friendly and helpful. If there's anything we can do to make your experience even better next time, please let us know—we're always striving for 5-star service!

December 18, 2024

Cheyanne had me in and out within 45 minutes for the first service on my new Ram! More

by dpaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Neggers, Scott Saunders
Dec 21, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

dpaton, Thank you for sharing your experience! We're so glad Cheyanne was able to get you in and out quickly for your first service. We strive to make every visit efficient and hassle-free. If you need anything else for your Ram, we're here to help!

December 17, 2024

Really unimpressed with the after sales support from most of the staff there. So much of my time was wasted. The service manager is the only solid person there. More

by Lewis Courtana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin in parts, Julia Trauzzi, Hadi Temraz, Adam El Najjar, Carlo Colinares, Brian Neggers, Emre Kahraman
Dec 20, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

Lewis Courtana, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

December 16, 2024

My service provider was Vanessa Williams, and was kind considerate and took the time to hear all the my concerns about the issues with my truck. And also arranged and Uber to bring me back to the dealersh More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams
December 13, 2024

I had a service appointment today. It was very efficient. Cheyanne was excellent to deal with. More

by Nettiesnest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyanne nichols
Dec 20, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

Nettiesnest, Thank you for your kind words! We're thrilled to hear your service appointment went smoothly and that Cheyanne provided excellent assistance. We look forward to serving you again!

December 09, 2024

Great friendly service and part department staff. . Always a positive experience at Crosstown..fair prices on most services and parts. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in parts … Vannessa in service , Brian Neggers, Angela Smith
Dec 12, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

Al, Thank you so much for your kind words and for sharing your positive experience at Crosstown! We're thrilled to hear that our service and parts department staff provided you with friendly and helpful support. It means a lot to us that you found our pricing fair and your visits enjoyable. We look forward to continuing to serve you in the future!

December 06, 2024

Excellent communication. Service was prompt and I was always well informed of what was needed More

by DRein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams
Dec 12, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

Drein, we really appreciate your positive review! Thank you, and have a fantastic day!

December 06, 2024

Exceptional customer service all around. Whether it's new car sales or service, Crosstown goes above and beyond whats expected of them. They care about what they do, and they take pride in t More

by Okamaleddine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams, Vanessa
Dec 12, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

Okamaleddine, We’re thrilled to hear that you’ve experienced exceptional customer service across the board at Crosstown. Going above and beyond for our customers is what we strive for, and your kind words reinforce the pride and care our team puts into everything we do. It’s truly rewarding to know that it made a positive impact on your experience. Thank you for choosing Crosstown—we look forward to continuing to serve you!

December 06, 2024

They were pleasantly helpful with our problem and found the problem and fix it quickly so we wouldn’t be with out a transportation More

by Reino91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 12, 2024 -

Crosstown Chrysler Dodge Jeep Ram responded

Reino91, We're glad we could quickly identify and resolve the issue to get you back on the road without delay. Your satisfaction is important to us, and we’re always here to help when you need us. If there’s anything we can do to make your next experience a 5-star one, please don’t hesitate to let us know. Safe travels, and we hope to see you again!

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