Crosby Volkswagen

A step ahead of the rest This is the 2nd vehicle I have purchased from Crosby in 15 years (Both Jetta's). Both times were stress free, no pressure and very professional and co This is the 2nd vehicle I have purchased from Crosby in 15 years (Both Jetta's). Both times were stress free, no pressure and very professional and courteous. They like to work with you, not against you and try to meet your goals the best they can. For this purchase I had the pleasure of working with Conrad Fey and Jason Araujo. They made the process comfortable, smooth and easy. The rest of the team that I dealt with were Brooke Williamson and Christine Soeiro. They were also professional, friendly, courteous and no pressure tactics applied. I can't say enough about this team that I worked with and hope I am able to work with them on my next VW purchase. I highly recommend this group and dealership if you are looking for a vehicle. Thanks to VW Crosby for all your help and getting me into another exciting and reliable Jetta. More

Great Experience everytime excellent environment and great personnel make me come back every time for my car needs. The service is also great and I have been assisted to obtain excellent environment and great personnel make me come back every time for my car needs. The service is also great and I have been assisted to obtain a best quote according to my budget. More

Great Experience Had a great experience buying my new car. Very quick response to all my questions and concerns. It all happened so fast, in no time I was driving my Had a great experience buying my new car. Very quick response to all my questions and concerns. It all happened so fast, in no time I was driving my new car! More

My sincere thanks to you all fot a great experience Loved the experience, love the car. Thanks to everybody who contributed to this experience. I can not find enough good things to say. You folks went Loved the experience, love the car. Thanks to everybody who contributed to this experience. I can not find enough good things to say. You folks went off the charts in trying to please me. You succeeded perfectly. Thank you. ps. A special thanks to Kathleen who, restored my shattered faith in Volkswagen. I went to Crosby with a problem created by another dealer. I left with my faith restored in VW and a brand new Passat. All the very best to you and your staff, Roland. More

Oustanding customer service From the moment I sent in my online query to the time I picked up my car, I was treated to outstanding customer service. Andrew returned my phone call From the moment I sent in my online query to the time I picked up my car, I was treated to outstanding customer service. Andrew returned my phone calls or emails promptly. I received a thank you email for visiting the dealership. There was lots of clear communication and things were ready when they said they would be ready. I received a thank you email after purchasing the car and one to ask how things were going with the car. This is the what everyone should expect but don't often receive. I only wish I purchased my other VW from Andrew and Crosby VW. More

Walked in and bought a car I had had a not-great experience at another dealership. When I came to Crosby, Andrew got right to business and we sealed a deal very quickly. It wa I had had a not-great experience at another dealership. When I came to Crosby, Andrew got right to business and we sealed a deal very quickly. It was fast and efficient, and I got what I wanted. Crosby had many personnel on the case (finance, orientation) and everyone was pleasant and professional to deal with. When one necessary signature was overlooked, a representative came to my house! I'm pretty pleased. More

Bad attitude Bad attitude, never answer your phone, offer you the highest price, and try to hide any discount even Volkswagen offers. Worst sales I met ever! Bad attitude, never answer your phone, offer you the highest price, and try to hide any discount even Volkswagen offers. Worst sales I met ever! More

Professional This is my second purchase at Crosby within the last year and both times I have been very impressed with their sales team. (Thanks for your help last This is my second purchase at Crosby within the last year and both times I have been very impressed with their sales team. (Thanks for your help last year, Deon...) Last week Erik helped me decide on a Jetta TDi Highline and I took delivery of the new car last night. From start to finish, Erik handled himself and the sales process in a very calm, helpful and professional way. Over the last 25 years I have recruited, hired, trained and managed a team of over 200 professional salespeople so I can tell you that people like Erik are hard to find. Thanks again, Erik. Well done. Mike More

Great Experience Great experience from my recent purchase at Crosby Volkswagen. The knowledgeable sales team made my car buying decision easy. Erik Lowrick was very he Great experience from my recent purchase at Crosby Volkswagen. The knowledgeable sales team made my car buying decision easy. Erik Lowrick was very helpful with the trade in of my old car through to the purchase of my new Jetta. It was a pleasure working with Erik. More

They care!!!! I can't say enough about the staff at Crosby Volkswagen. Each time I've gone I've had nothing but good service. My recent visit topped the cake. KATIE I can't say enough about the staff at Crosby Volkswagen. Each time I've gone I've had nothing but good service. My recent visit topped the cake. KATIE, who is awesome, not only made sure I got home after dropping off my car, but also sent a car to take me back to VW to pick it up again. It saved me inconveniencing someone else! Best of all, she was so thoughtful but texting me when my car was ready rather than calling and waking me up after I casually mentioned I was working a night shift and needed sleep. That really made me feel like that's a person/company who cares. I will definitely continue to go back!!! More