Cowan Buick GMC Limited

Misdiagnosised car My car was diagnosed at Cowan and when I returned to talked to them about it I didn't get so much as an apology but they completely brushed me off. Ve My car was diagnosed at Cowan and when I returned to talked to them about it I didn't get so much as an apology but they completely brushed me off. Very disappointed in the service at Cowan. Will not be returning. More

worst service ever I made an appointment the previous week for my truck to be serviced at 8am Wednesday, Feb. 11 . When I dropped the truck off the service rep told me t I made an appointment the previous week for my truck to be serviced at 8am Wednesday, Feb. 11 . When I dropped the truck off the service rep told me that the truck would be ready to go by 12 noon so there would be no need of a loaner car.. I called Cowans at 11:30 to see if the truck was ready yet. The service rep told me it hadn't been looked at yet but it was next in line. I told her to forget it as I needed to leave for work shortly and to send their driver to pick me up When I got to Cowans I asked the rep why the truck hadn't been looked at yet, he replied "must to be to _______ busy" I asked what is the point in making an appointment if you are going to be hours and hours behind the scheduled time This type of service is totally unacceptable. I have e-mailed the manger of Cowans as well as the service manager and as of yet I do not have any response. - More