Cowan Buick GMC Limited

Poor customer service Bought a new truck within 5000km radio malfunctioned called to make an appointment and was told the service manager would call back to confirm appoint Bought a new truck within 5000km radio malfunctioned called to make an appointment and was told the service manager would call back to confirm appointment never called back.called next day got an appointment to look at it said yup it need an update 20minutes out the lot it did it again took it back 2 more times and on the 2nd time they fixed the radio but damaged the dash gouging it around the faceplate had to return a 4th time and never went back never will and that was the short version.terrible customer service More

Misdiagnosised car My car was diagnosed at Cowan and when I returned to talked to them about it I didn't get so much as an apology but they completely brushed me off. Ve My car was diagnosed at Cowan and when I returned to talked to them about it I didn't get so much as an apology but they completely brushed me off. Very disappointed in the service at Cowan. Will not be returning. More

worst service ever I made an appointment the previous week for my truck to be serviced at 8am Wednesday, Feb. 11 . When I dropped the truck off the service rep told me t I made an appointment the previous week for my truck to be serviced at 8am Wednesday, Feb. 11 . When I dropped the truck off the service rep told me that the truck would be ready to go by 12 noon so there would be no need of a loaner car.. I called Cowans at 11:30 to see if the truck was ready yet. The service rep told me it hadn't been looked at yet but it was next in line. I told her to forget it as I needed to leave for work shortly and to send their driver to pick me up When I got to Cowans I asked the rep why the truck hadn't been looked at yet, he replied "must to be to _______ busy" I asked what is the point in making an appointment if you are going to be hours and hours behind the scheduled time This type of service is totally unacceptable. I have e-mailed the manger of Cowans as well as the service manager and as of yet I do not have any response. - More