Country Hills Toyota

First year with Country Hills Toyota We bought our Highlander in January 2019. Its been almost a year now. Our experience was excellent. Basically everything is taking care of. From the f We bought our Highlander in January 2019. Its been almost a year now. Our experience was excellent. Basically everything is taking care of. From the front office stuff to service department smooth sailing. Never any problems and exceeding expectation in every detail. I don't want say about specific person because it a good team and everybody doing a good job. Good team ! Thank you and wish all the stuff Merry Christmas and Happy New Year. Thank you for hard work. More

Don't trust their word I bought my last 5 or 6 cars from this dealer since we like to switch cars every 2 or 3 years. We bought them with this dealer mostly because they alw I bought my last 5 or 6 cars from this dealer since we like to switch cars every 2 or 3 years. We bought them with this dealer mostly because they always offered free lifetime oil change to their customers. Last car though, the financing person said that they no longer offered the free lifetime oil change but that if we bought the Platinum Extended Care Plan, we would be cover for all complete services for 3 years and we will have free lifetime oil change. We bought this plan for more than $1000. Now they tell us that we do not have any more free regular complete services when we haven't reached the 3 yrs or kilometers yet. We asked why and they said that the regular services were not covered with this plan, only car defects and that they offered 6 free services as a courtesy, but this was not part of the plan they sold us. This was a total different story of what we were told by the Financing person who sold us the plan. We said ok, so now we have to pay for regular services, but what about the free oil change for a lifetime that we were offered as part of the plan? And they said "well, if you do not have that in written then you do not have them". We trusted them since we had the free service on all our past cars with them!!! They just kept saying sorry about that , sorry about that, but wouldn't do anything to help. Long story short, do not trust them, they would say anything just to sell their extra plans! They lost a long time customer and we are taking our business somewhere else.Their loss! More

More empathy from a mackerel I recently bought a new transmission for my 2013 Sienna for $8,500$ ( it has about 160k on it). After I got the car back there was a different sound; I recently bought a new transmission for my 2013 Sienna for $8,500$ ( it has about 160k on it). After I got the car back there was a different sound; so I took it in a week later and, guess what? Now the rear differential needs replacing. Didn’t the tech notice that when he had the car apart or when he did the test drive afterwards? Even the rep who I spoke to first agreed that really sucked. My rep said that he understood my pain and would work on getting me some relief on the original quote of 1,820$ or so. When he eventually got back to me after a week the estimate was down to $1,660. Whop dee doo. So I called the service manager and told him my whole story. After I finished my story I realized I had got zero empathy from him. You know the feeling you get when you realize you might as well have been talking to a brick wall? More

The service manager mr Shonne ( he is amazing ! I bought my new car from here bout mr Shonne ( service manager) is the one that makes a big difference in this place he really goes extra miles to kee I bought my new car from here bout mr Shonne ( service manager) is the one that makes a big difference in this place he really goes extra miles to keep you happy.. thank you Shonne! More

Excellent service We have Carlos who is the sale representative, he was very patient and friendly, running back and forth between us and management to try to give us a We have Carlos who is the sale representative, he was very patient and friendly, running back and forth between us and management to try to give us a better deal of the car. Talat - the technology consultant, extremely knowledgeable in cars, we call him back for some minors concerns of the brand new RAV4 , he took our call during his lunch break ( he went late for his lunch as he was waiting for us to finish with the payment and to give us the keys ), and he was able to give a detailed answer, made us feel very confident with the car. Tarek - the financial manager also very friendly and sincere when advising extra services to the new car, we did not feel any pressure from him. More

Amazing service Helped me with what was right for me. Never felt pressured to go beyond what I came for. Great customer service. Thank you Toyota country hills Helped me with what was right for me. Never felt pressured to go beyond what I came for. Great customer service. Thank you Toyota country hills More

Hanif kanji is an excellent sales person! My dealings with Hanif Kanji, the sales rep has been excellent. However, the pre-owned sales manager is the worst. I question his ethical values. My dealings with Hanif Kanji, the sales rep has been excellent. However, the pre-owned sales manager is the worst. I question his ethical values. More

Repairs NOT required Several attempts have been made to have us approve work for our vehicles that was completely unnecessary! And frankly a straight lie!!!! Will never Several attempts have been made to have us approve work for our vehicles that was completely unnecessary! And frankly a straight lie!!!! Will never return to this dealership again! Used them for 8 years but since car is off warranty, all of a sudden big big expensive issues have appeared. Yet when checked by trustworthy mechanics there is no evidence of the issue at all!!!!!!!!! Kim More

Awesome experience Excellent service. Faizal was available 24 hours to response. He was friendly and full of ideas. He was patient and reasonable. Considering the fact t Excellent service. Faizal was available 24 hours to response. He was friendly and full of ideas. He was patient and reasonable. Considering the fact that i was tight on budget, he was able to find me my dream car. More

Best Customer Service I have very good experience with sales person this is my second new car with Country Hills Toyota and in future I will go there for sure I have very good experience with sales person this is my second new car with Country Hills Toyota and in future I will go there for sure More