Coquitlam Chrysler

I hated shopping for cars, until I found Coquitlam Chrysler I had been looking at cars for over a month and was starting to really dislike it as I had a general idea of what I would like, but couldn't find it i I had been looking at cars for over a month and was starting to really dislike it as I had a general idea of what I would like, but couldn't find it in my price range and was getting tired of pushy sales guys :) On a whim I stopped into Coquitlam Chrysler Dodge Jeep late on a Monday night and meet Stewart Allen. Right from the start he was friendly and genuine. It wasn't all about another sale for him, but rather hearing my frustration about my search and helping me come up with some options. He was great about being patient with me as I don't know a lot about cars, and he made me feel excited about looking for a car again. There was a great selection of cars to choose from and he was patient while I looked at ALL of them :) Again, he never rushed me even though he knew I wasn't there to purchase a car that day. I came back a few days later with some family members and an idea of which cars I wanted to test drive. Stewart had everything ready and I went from one to the next until I was satisfied. The one I fell in love with was slightly above my price range, but he had known what my limit was and had already checked to see if he could bring the price down into my range before I drove it. After that it was painless. Easy paperwork and insurance on the spot. I went from arriving that day saying I can't I hate doing this, to being extremely happy with everything by the end. All of the staff were friendly, patient and helpful. Not a day has gone by since my purchase that I haven't gushed about the service I received. Well down Stewart and the team at Coquitlam Chrysler Dodge Jeep! More

Will recommend to family and friends I went to dealership with a budget, salesman Mike Hollander showed me different vehicles that were around my budget, then Mike found me a 2008 Dodge C I went to dealership with a budget, salesman Mike Hollander showed me different vehicles that were around my budget, then Mike found me a 2008 Dodge Charger that I may like with low KM's and well below my budget. Mike showed me around the car and explained in detail about the car, test drive, came to a price well below my budget, the car is great, I will be going back to Mike, my Mother needs a new car as well. Lynn Kilback in Finance was great to deal with, things went smooth and how fast she got things done,top notch service in this dealership, friendly staff throughout. More

over a year of terrible sales and service Where to begin with this dealership, bought a used dodge journey that was originally sold and service by this dealership from day one. Had 30K clicks Where to begin with this dealership, bought a used dodge journey that was originally sold and service by this dealership from day one. Had 30K clicks on it and the problems began just after the sale. From promises not kept with dealing with problems noted prior to sale, very arrogant and unprofessional sales manager. Then onto the service side. Had a water leak dripping from the driver's side foot rest and was initially looked at and serviced under warranty. Almost a year and 5 more attempts to fix the same problem, they changed their diagnosis from a seal problem to a windshield issue. Service advisor mentioned that it will not be covered anymore unless sales gives the Ok considering it was an issue then and will follow up asap. 2 weeks past and no word. Called and asked for an update, service advisor gave same story and no update. Finally asked for service manager and he tried to explain how windshields are not covered even though the last 6 services to tackle the same problem were. He then stated that he will bring the case personally to the General sales manager and will update me asap. 3 weeks later still no word. I don't really know what else to describe my experience with this dealership but so far it's a definite stay away from this place. Very unprofessional and amateurish to say the least. More

Liars/Misleading/Liars Wife negotiated and agreed on a price for a new 2014 Jeep Unlimited Sahara. Went to finalize the purchase and they increased the price. They wo Wife negotiated and agreed on a price for a new 2014 Jeep Unlimited Sahara. Went to finalize the purchase and they increased the price. They would no longer honor the price, salesman was aware of the changes did nothing, manager did nothing. They thought it was reasonable that the price could change. It must part of their sales practice to get a little more money out of their costumers. More

Brought my Jeep Grand Cherokee here for Recall Service I received a recall notice in the mail from Chrysler Canada, indicating that there was a design flaw with my 1998 Grand Cherokee that could cause a lo I received a recall notice in the mail from Chrysler Canada, indicating that there was a design flaw with my 1998 Grand Cherokee that could cause a low speed rear-end collision to rupture the fuel tank. The solution is to make an appointment to have a Chrysler Dealership Service Centre inspect my vehicle and install a reinforcing assembly to better protect the fuel tank. I called the nearest Chrysler dealer to me (Coquitlam Chrysler) and made an appointment for 9am Thursday, which was two days from the day I called. While booking the appointment over the phone, I asked the service adviser I was speaking to if I was correct in assuming this work should take approximately an hour. The telephone service adviser agreed that it should take about an hour to complete the work. I arrived at the Service Centre at 8:45am Thursday morning, prepared to sit in the waiting room for about an hour, while they completed the Required Recall Service. The Service Adviser that I was about to hand the keys of my car to asked me "are you prepared to leave the car with me today?".. .. I said, "I was told this would take about an hour, I booked the earliest appointment time today, so there would be no work orders ahead of me, I will wait while you do the work".. As it turned out, hey did not have the part in stock and would have to order it in. So I left, being that I was not prepared for anything longer than about a 1 hour wait. The Service Manager (Scott) called me when the part was in stock and got me into the next available appointment to have the reinforcing assembly installed, on Friday afternoon at 3pm. It was supposed to be a 1 hour job, however, even though there was no rust, being that my Jeep is 15 years old, 4 bolts that needed to be replaced were snapping of when the technician tried to remove them and, where in a very tricky spot that would make removal and re-tapping extremely difficult and time consuming.. so it was going to take much, much longer than an hour and, they would have to keep my Jeep for the weekend. Scott informed me that mine was the first recall service of this type that they have done, and because of this, they were only learning for the first time, what the "actual" duration of the recall service appointment would be.. regardless of the Chrysler Canada "estimate" of 1 hour. Scott offered me a free service loaner vehicle to drive for the weekend and my Jeep was ready for pickup the following Monday afternoon at 4pm. Despite the initial inconvenience of having to go back for a second appointment, I am happy with the manner in which Scott handled the situation in the end. More

Test drove a Ford Focus and a Ford van which both had major issues and should have been repaired before even being put out for sale. Van had engine issues during test drive and a few electrical issues as major issues and should have been repaired before even being put out for sale. Van had engine issues during test drive and a few electrical issues as well. It took over 7 days to get back to me on what the issues were. At this point I tried to get my deposit back....well good luck on that! They would only give it back if you bring in the paper receipt! Talk about working in the stone age! The whole experience has been bad, high pressure sales started immediately, the used cars all seem to have issues that they don't want to tell you. It took 2 days to produce a hand written safety inspection report! Save your self the hassle and go into Maple Ridge Chrysler instead it was a way better experience. STAY AWAY! More

Purchased used dodge diesel pick up 2006. My wife and I went back to the dealer at least 5 times to get the quirks that I felt needed addressing addressed properly. It seems I was always dealing with diff went back to the dealer at least 5 times to get the quirks that I felt needed addressing addressed properly. It seems I was always dealing with different service managers and communication between them wasn't at its best. After I got the sales manager and ultimately the store manager involved, we were treated professionally and with respect. They made a effort to make sure I was satisfied with my purchase. Ultimately I am and there has been no out of pocket expenses as of yet. Their grace period after purchasing the vehicle was honest and put to use when the truck broke down with a failed injector not a week after I bought it. It was promptly towed in and fixed, however it almost rolled off of the flat deck tow truck. I had told them the parking brake wasn't strong enough. They said the oversized tires played a large part. That was not the case because after they finally disassembled and cleaned/adjusted the brake, it works really well. I had to stick to my gut feeling, when I was told some left field reason for something not working the way it should. It worked. Overall good people, just take your concerns to the appropriate management level sooner then later. It will be much easier on you. More

Our salesguy, Stuart Allen, was friendly at first, but very pushy and noticeably rushing us around. Throughout the appointment he was very friendly when be thought we were sold, but very rude (hitting his very pushy and noticeably rushing us around. Throughout the appointment he was very friendly when be thought we were sold, but very rude (hitting his desk with his fist, etc.) when he thought we weren't going to buy anything.The Caravan we test-drove was junky inside; as soon as its doors were opened we could see packages and things lying all over the floor of the vehicle. This made it difficult for me to fasten in my already-difficult-to-fasten daughter's car seat. He was obviously getting irritated by the time I was done (it took about 5 minutes to get it done). He could have helped the process go a bit smoother by removing the large plastic bags of parts that I had to keep kicking out of my way as I tried to get the carseat buckled in. When we asked questions about what was included in the vehicle we were viewing, and especially when asking him to compare the features of said vehicle to another Caravan model, he would look at us like "Wth?" and brush off our question without giving a thorough answer. For example, when asked what features the Caravan R/T had that set it apart from the other Caravan models, he simply answered, "Oh, it has an all black interior with black seats. It's a guy's van. I wouldn't recommend it." Oookay... At one point he said he only had vans with the Family Value Package, to which I replied that we were wanting the better Ultimate Family Package. He gave me his wth-look, and harshly/sarcastically asked,"What's the Ultimate Family Package?" I was confused. Did he, the salesman, actually need me, the customer, to explain a package that he should know all about, especially when there were large posters all over the salesroom (including one just behind his desk) that had "Ultimate Family Package!" written in big, bold print on them? Surely he should know what this package contains? Especially since we had been telling him from the beginning of the appointment that this was the package we wanted in a Caravan. I didn't want to point out the on on obvious by asking, "You don't know what the Ultimate Family Package contains?" so I stayed quiet. I was dumbfounded. Because of my silence and confused stare, he hit the desk with one of his fists, jumped up and walked away sasking another salesguy what the Ultimate Package was. Wow. Every van he showed us was made to seem like "it was the best van for us". That was annoying and pushy. We didn't like that because we wanted to know what features the current model we were looking at had and didn't have compared to the previous models he had shown us. Now we had to be like detective sleuths to see if we could figure out was missing or what was added to the van compared to the previous vans he had shown us. It was kinda like kids' games where they make you figure out what's different from one picture to the next--only it was not as exciting. That made it frustrating to know what we were really looking at, and if it would have the features we wanted. He would walk away while we were asking questions--and we clearly weren't finished asking them--and disappear for 20-30 minute. At one point I saw my husband clench his jaw and grind his teeth when Stuart did this. I could tell things weren't going well. Also, Stuart and his finance team gave us the runaround for 4 HOURS in their office trying to get us to agree to their price. On the Dodge website we were quoted $115 biweekly. However, the lowest they would give us for the same model was $200, even though our credit was perfectly fine. Did I mention that we told them upfront at the beginning of the appointment that we were looking for a price of biweekly around $100, maximum $150? I soon realized that the Dodge website leaves out vital pricing information (sales tax, documentation fees that get charged with every single payment for the entire term, etc.) just to give you a low quote that will rope you in. They surprise you with the real price once they've got you in their office with their pushy salespeople. Finally, as we were leaving, Stuart told us that there's no way he could give us anything on the lot for less than $200 biweekly, not even their newest little car, the Dart. Sooo, he knew upfront that they wouldn't be able to get us anywhere near the price we wanted, yet proceeded to run us around for 4 Hours? What a waste of a beautiful sunny afternoon. They should have been just as upfront with us at the beginning of the appointment as we were with them; then my family could have gone and enjoyed our day elsewhere. 4 hours is a lot for anyone to be in an office, especially me since I'm heavily pregnant (hello to serious hunger and peeing every 20 minutes, not to mention the swelling in my legs and feet), plus dealing with our 2-year-old daughter the whole time... What a fiasco. We should have told Stuart exactly what we heard another lady tell a salesguy there while we were waiting at one point. She said to him, "You guys are wasting my time. I told you I could give only $2,000 down, and you guys are just BSing me." She didn't say the letters "BS". She said the whole word, of course. She walked out immediately. Smart lady. By the way, I did not notice any wheelchair-accessible washrooms, although I did not look for any either; the only washrooms readily available were narrow and cramped, only allowing one person to use the washroom at a time. The salesroom was cramped because the back of the customers' chairs nearly touched the back of the next salesperson's chair; we were like back-to-back sardines. The manager was unfriendly, too. I really got the sense that Dodge cares more about quantity than quality. I've never had a very good opinion about the quality of Dodge vehicles, and this experience just sealed my opinion. The misleading online-quoted price, plus (as Stuart repeated an annoying amount of times) with the Caravan being the best-selling van in North America, we thought we would be okay with a Dodge van. Yet, I now see that, not only is the quality of the Caravans not very impressive (cheap-feeling materials throughout the van and a bit of a bumpy ride/suspension), but the customer service is also about pumping in customers while ignoring quality service. It appears to be a systemic problem with Dodge from the materials to the management: quantity over quality. More

Contacted the dealer and spoke with Cam a sales person. Exchanged emails and within a week I traded in my 09 ford for a 2013 RAM and will never look back. Flawless transaction, top knotch service. I travel Exchanged emails and within a week I traded in my 09 ford for a 2013 RAM and will never look back. Flawless transaction, top knotch service. I traveled from Victoria to use this dealer and I am happy I did. I would recommend this dealer to everyone!! More