Comox Valley Dodge

We recently bought a Ford escape from this dealership. We love the car but not happy with our last service. We had a second fob that had to be programed to the car.Made the appointment for 1pm. Somehow th We love the car but not happy with our last service. We had a second fob that had to be programed to the car.Made the appointment for 1pm. Somehow they messed up the original fob so neither worked.Off to the Ford dealership to have the problem fixed. Great now we sit in the dodge dealership waiting for our vehicle.Not one person approached us with any information on the status of the car. Offered a cup of coffee ora glass of water. That includes the salesman that sold us the vehicle. Poor service Rob Very disappointed More

Staff in the service department were amazing. The experience was seamless from the shuttle pick up to the earlier than expected finish time. The communication throughout the process was top notch The experience was seamless from the shuttle pick up to the earlier than expected finish time. The communication throughout the process was top notch and I will be sure to tell my friends/family about Comox Valley Dodge and my wonderful experience. More

Great staff and amazing atmosphere in their massive showroom! The listened to everything I was needing done on my vehicle and kept great communication open. showroom! The listened to everything I was needing done on my vehicle and kept great communication open. More

Amazing staff! Had my truck in for service, they listened to what I needed done and kept communication open throughout the process. Highly recommend this dealership Had my truck in for service, they listened to what I needed done and kept communication open throughout the process. Highly recommend this dealership and their establishment is quite impressive as well. More

Everyone in the dealership took care and time with me during my whole car buying experience. It went seamless and all of my questions and concerns were answered thoughtfully. I would recommend this deale during my whole car buying experience. It went seamless and all of my questions and concerns were answered thoughtfully. I would recommend this dealership to anyone. More

Amazing sales team! I popped into Comox Valley Dodge simply to check out their incredible showroom (or so i thought). I ended up chatting with a salesman on the floor a I popped into Comox Valley Dodge simply to check out their incredible showroom (or so i thought). I ended up chatting with a salesman on the floor and test driving a new Jeep. It was a no pressure transaction and the salesman worked with me to explain all the features and make sure this was in fact the best vehicle for my life style. I would recommend Comox Valley Dodge again and again! More

Amazing parts department! I went in looking for a specific part that I was told was unavailable from another dealership. The staff gave a quick search and told me they could o I went in looking for a specific part that I was told was unavailable from another dealership. The staff gave a quick search and told me they could order it and have it there within a couple days for me. Fast and efficient service! More

Absolutely horrible. Their service rep and shop manager are both awful. They did the recall wrong, and told me it wasn’t their problem anymore and I needed to call Dodge. Their service rep and shop manager are both awful. They did the recall wrong, and told me it wasn’t their problem anymore and I needed to call Dodge. They tested the vehicle at the incorrect mileage and put an oil additive in without my consent. When I told them I wanted it retested they agreed even though this was outside of the test parameters. And wasted 4 hours of my time. Either the manager didn’t read the recall properly or was trying to get rid of me. The service rep had no idea what was going on half the time. Don’t go here. More

Jesse Horton came to us as we drove in the parking lot and worked with Nathan to get us a great deal on a Ram 3500. They could not find the right one but put us in touch with a dealership who could. Refun and worked with Nathan to get us a great deal on a Ram 3500. They could not find the right one but put us in touch with a dealership who could. Refunded my deposit after working so hard to secure the deal. I will be ordering my next truck from these guys for sure! Two very classy people who have integrity, hard to find. Thank you gentlemen. More

Unfortunately, the nozzles of my windshield washer broke. I need new ones. I went to the Dodge dealership and asked for quote how much it would cost to replace this two nozzles. I got the quote and I was I need new ones. I went to the Dodge dealership and asked for quote how much it would cost to replace this two nozzles. I got the quote and I was shocked. 1 nozzle = $113.35 The total was $320.82 incl. tax A little bit a lot, don’t you think so? I went home, opened the website of MOPAR, the official company for Dodge parts, which also supplies this dealership with wholesale prices for parts and discovered that the same nozzle would cost me only $64.14 if I would order them online. Hm???????????????? Less than the half?????!!!!!!! So, I ordered at MOPAR. The original replacement parts for less than the half. I went to the dealership and let them know that I feel uncomfortable to place the order and asked if I can talk to the manager. After my explanations why I will not be a customer anymore he explained me that they are a business, and they have to make money and the mark up (I call it rip off) is up to them. Having a sustainable mark up is ok, but this is too much. After that, I mentioned that I would like to share my experience on social media. This manager brought me politely to the door and threatened me, if I do so, he will send me his lawyers to sue me for defamation of character. He can try. I am not making a false statement when I am writing about what happened. I have proofs. No false statement. I actually congratulate this manager to his successful business model. It just didn’t work with me. BTW. After what happened I went to another dealer ship in the Valley and asked for another quote. They would have charged me even less than MOPAR. Only $64.04 per nozzle. I am happy that I have compared prices. More