Colony Ford Lincoln

The Most Unprofessional Sales People Two weeks ago I walked in with the intention of purchasing a brand new F150. I was interested in a Platinum or a Limited. The sales manager didn't h Two weeks ago I walked in with the intention of purchasing a brand new F150. I was interested in a Platinum or a Limited. The sales manager didn't have time to "deal" with me so he passed me off to a new employee, who was very eager, but painfully inexperienced and not familiar with the inventory of the dealership. I was given the keys to a base model truck to test drive. I was told the owner was driving the truck I would be interested in but I would have to come back to look at it because he was gone home for the day. After test driving the truck (at least it had the Ecoboost engine, which I was interested in trying out) I returned the keys only to be asked by the sales manager how "impressed" I was with the truck... I drove in with a Platinum F150 looking to upgrade to a Limited.. and I was given keys to an XLT to test drive... I was not impressed.. They tried to make me feel like I was being treated special, and it was a privilege to have been given the keys to a brand new truck to test drive... No. didn't do it for me. After 3 days of trying to make an arrangement to test drive the vehicle I was interested in.. and getting No response whatsoever, I found another dealer that was more than pleasant and helpful. I purchased my new truck from the other dealer. A 2016 Limited F150 I decided a week later to give Colony another chance. I was looking for a second vehicle. A new 2016/17 Ford Fusion Platinum energi. I went back hoping they would be more helpful. After all they are my "local" dealer. I was treated even worse... I was asked "how much can you or are you going to spend.? I was told I would have to wait, because they were dealing with people they just sold cars to and were busy.. I was told that they would look at my request "later" and would get back to me.. I still haven't heard back. And guess what... I went back to the dealer I bought my truck from, and was treated with respect and class. And professionalism. I bought my second car, a 2017 Fusion Platinum Energi and now I want to drive in to Colony, my husband and I both, with our new vehicles.. walk up to the same manager and quote the amazing line from pretty woman.. " Hi. Remember me... I was in here yesterday.. you didn't want to serve me... well BIG mistake.... HUGE" I just dropped 100k at another dealership.. And ....exit Don't bother with these people. Not until they change their stinking better than thou attitude. Oh ya... and if the president of the company wanted to contact me, to ask why I have such a glowing review... please feel free.. I'd be more than happy to come in and sit down with a cup of coffee and explain to you how customer service is so important.. ALL customers wether buying a fiesta or a fleet of lincolns deserve the same respect... yes. Respect.. that's all. I won't post my personal contact info here of course... that would just be silly on a public domain... but Mr President of Colony Ford Lincoln.. watch your inbox.. I may decide to sent you a little note of how your representatives represent! More

Their business practices are disgusting. We were strung along for 2 weeks with a car we were interested in. We were told we could test drive it over and over and the time kept getting postpon We were strung along for 2 weeks with a car we were interested in. We were told we could test drive it over and over and the time kept getting postponed because they didn't have the keys. They never reached out to us proactively and after two weeks of us constantly following up with them about the car, they ended up selling it to a family friend or someone they knew. No heads up, no right of refusal and no apology. We were never offered the option to put a deposit or anything. Downright disgusting. More

Not the best sales service While browsing their website I found a new car for which I needed more information. They have this form you fill with contact details and they should While browsing their website I found a new car for which I needed more information. They have this form you fill with contact details and they should call you back. This doesn't happen. They did not call me back. So, after a while I called them to request information regarding a new 2016 Ford Edge I am planning to purchase, the sales rep (Who's name sadly I don't remember) took essential information from me promising to get back to me. He did not get back to me either, and so I took my business elsewhere. I saw all the great reviews from previous years, I think something is wrong with your service. It was good once but not anymore. More

SIMPLY THE BEST UPON ENTERING THE DEALERSHIP WE FELT COMFORTABLE AND AT EASE. WE WERE THEN WARMLY GREETED, AND RECEIVED THE UPMOST PROFESSIONAL AND EXCELLENT CUSTOMER UPON ENTERING THE DEALERSHIP WE FELT COMFORTABLE AND AT EASE. WE WERE THEN WARMLY GREETED, AND RECEIVED THE UPMOST PROFESSIONAL AND EXCELLENT CUSTOMER SERVICE, BY THE WONDERFUL STAFF AT COLONY FORD AND LINCOLN. THEY WENT ABOVE AND BEYOND IN ENSURING THAT WE RECEIVED EVERYTHING WE WANTED IN PURCHASING OUR FAMILY VEHICLE. WE WOULD DEFINITELY REFER OUR FAMILY AND FRIENDS TO COLONY FORD AND LINCOLN. THEY ARE SIMPLY THE BEST AND MADE OUR VEHICLE PURCHASE A WONDERFUL EXPERIENCE. HATS OFF TO THE AWESOME STAFF AND COLONY FORD AND LINCOLN. More

Excellent Customer Service Amazing dealer, all staff are great, my old rep Philip Zepp started my new deal, he retired on Apr. 1st, 2015 and turned it to Joe Giampaolo who took Amazing dealer, all staff are great, my old rep Philip Zepp started my new deal, he retired on Apr. 1st, 2015 and turned it to Joe Giampaolo who took care of the deal to the end. Transition went very smoothly that tells me this is a great team and as a customer didn’t have any trouble. Thank you Philip, Joe and Peter for making this deal, what an excellent customer service, strongly will recommend this dealer to evryone. More

You won't find better customer service anywhere else I have had my car serviced at Colony for the past two years. Unlike many service centres, they do not call you to add spurious repairs that are not n I have had my car serviced at Colony for the past two years. Unlike many service centres, they do not call you to add spurious repairs that are not needed. You are always going to pay more for a basic service at a dealership than at other service centres, but Colony more than make up for this in quality, reliability and customer service. To illustrate the quality of their customer service, the last time I had my car serviced I noticed that there was a slight crack in my windshield when I went to pick up my car. The crack had been noted by the technician doing my service as pre-existing, but I was sure that there was no crack when I had brought the car in that morning. When I went to complain about this, instead of disputing whether or not the crack was their fault, they went to take a quick look at the car, and after just a few minutes wait they said they would replace my windscreen for free within a couple of days. I did not have to ask for this myself or argue with them at all. They suggested it. I got a call the following day saying that they were ready to repair the windscreen, which was even quicker than they said it would be. Given a situation like this, many other service centres would take a long time to resolve a dispute like this, particularly if it is just my word against theirs. Colony values its long-standing relationship with its customers and they will not jeopardize that just to save a few bucks. In short, yes you probably can get a cheaper service, but you won't get a better service for your Ford than at Colony Ford Lincoln. More

Quality service and Continued Care The quality of service that Dany Markovic and the entirety of the Colony Ford team have provided exceeds expectations. He has gone above and beyond t The quality of service that Dany Markovic and the entirety of the Colony Ford team have provided exceeds expectations. He has gone above and beyond to ensure that I am completely satisfied with my purchase and is willing to assist with any questions or concerns I might have. The sale was a positive experience and they worked within my budget to find my optimal car. The service department has been timely and efficient and extremely friendly. After dealing with 401 Dixie Nissan and their horrible service and customer support, Colony Ford has been a breathe of fresh air! If you're looking for the best service you can find, go to Colony Ford. More

Exceptional service and attention Colony Ford is exceptional. Dany is truly customer-service oriented and always provides ample info so that I can make an informed decision. This is m Colony Ford is exceptional. Dany is truly customer-service oriented and always provides ample info so that I can make an informed decision. This is my third Edge More

Great Staff Danny and the team at Colony helped me get a great deal on a preowned vehicle for me and my wife and when the time came for my son to buy he made it w Danny and the team at Colony helped me get a great deal on a preowned vehicle for me and my wife and when the time came for my son to buy he made it worth the drive from Hamilton and found him the perfect Escape loaded. All the staff greats you and makes you feel at home with no pressure to buy. More