City Ford - Service Centre

6 days for a water pump? Brough truck in Wednesday ,Friday find out a WATER PUMP not till Monday, website says cooling service same day need my truck Saturday afternoon fo Brough truck in Wednesday ,Friday find out a WATER PUMP not till Monday, website says cooling service same day need my truck Saturday afternoon for work??????????? More

Alway goose service in the service department Working with Rogers is always a fun and good time. Roger and I have worked together in the past on buying so this time around was awesome. I can plain Working with Rogers is always a fun and good time. Roger and I have worked together in the past on buying so this time around was awesome. I can plainly say that I am happy More

Excellent This dealership is the best I have seen in years. The service department goes over and above to accommodate. I would recommend them to everyone. Top N This dealership is the best I have seen in years. The service department goes over and above to accommodate. I would recommend them to everyone. Top Notch! !!!! More

Excellent City Ford was top notch with friendly staff and get service that cares about the little guy you feel like they listen and then move forward City Ford was top notch with friendly staff and get service that cares about the little guy you feel like they listen and then move forward More

Excellent The service personal were wonderful, very professional and attentive. I had my 2017 F-150 at the dealership I bought it from , for a no start problem The service personal were wonderful, very professional and attentive. I had my 2017 F-150 at the dealership I bought it from , for a no start problem after sitting for 2 days. They said it was fixed but it wasn't. I took it over to City Ford and Jeff and Dan listened to my story and assured me they would get it fixed.After 3 days of diagnosing ,many phone calls from Jeff who kept me loop of what was going on ,they called and said it was ready. Dan explained to me what had happened and how they fixed it. It is still FIXED. More

Professional service by Tara Hill I phoned city ford at 8 AM Friday morning and talked to a service advisor name Tara Hill. I advised her that I was having issues with my new 2016 for I phoned city ford at 8 AM Friday morning and talked to a service advisor name Tara Hill. I advised her that I was having issues with my new 2016 ford F1 50 and I was heading out of town for the weekend that afternoon. She was very professional very courteous and understood my dilemma. She was able to get my truck in For service and was able fix my truck with great speed and proficiency. Throughout the entire process she was professional had a constant smile on her face and made my visit a very enjoyable visit. I would highly recommend the service in the service department and for Tara Hill for going over and above. Thank you Tim More

Felt like they had me over a barrel... bad experience April 28, 2016: 09:30am my wife had a scheduled appointment with City Ford and dropped off our 2006 Ford Expedition for service. The check engine ligh April 28, 2016: 09:30am my wife had a scheduled appointment with City Ford and dropped off our 2006 Ford Expedition for service. The check engine light was on and an Error Code read that cylinder 4 was misfiring (I used my own code reader to determine this and printed it out). My wife brought the print out of the error code reading and the person my wife was dealing with refused to take it and said that they had to do their own diagnostic. They also refused to listen to her (she was fully competent at explaining the issue) as she tried to explain the issue and what she wanted done, so my wife got fed up and told them to just call me (at work). 10:50am - I received a call from City Ford - the person I dealt with was the same one that my wife had left the vehicle with. They said they had to do their own diagnostic because the shop foreman and mechanic said so. Note that because they had refused to take the printout that my wife had given (they said they wouldn't keep it and gave it back to my wife), I can understand why a professional mechanic might question the exact code error because at that point it's probably just word of mouth... if it was even relayed to them... The person I was speaking with said that there was no other way to tell for sure what was wrong and that there was no option. I said that this didn't sound right to me and that I didn't understand why they couldn't just assume my diagnostic was right and do the work I was asking them to do. I said that they could replace the spark plug and coil and that if it didn't work that we could do a more thorough diagnostic from there... I felt like she was trying to pressure me to just agree with what she was saying, which I did after a couple of minutes, but more to just get out of the conversation and back to work than anything else... I felt that she was trying to upsell me and that she probably had direction to not accept people's self-diagnostics on their vehicles... To me, it should have been straight forward: a customer that comes in and says they want their coil and spark plug replaced on cylinder 4... that's what they should get done... without argument. If there are concerns that arise, then you discuss them and provide advice or guidance, you don't tell the customer what they have to do. A good service person works with you to manage expectations and deliver, to the best of their ability, a service experience that meets those expectations. By telling me what they have to do it diminished my experience to being very negative and leaves me feeling that I did not receive value for my money. At about 12:00 I received another call from City Ford - this time the person was very polite and she told me that all seven coils and plugs had to be replaced and that it would cost ~$1800 and even more if one of the plugs broke while they were trying to remove them. (which they said they are prone to do). This time she asked me what I wanted to do. I asked if the truck would run okay if just cylinder 4 was done and she put me on hold to ask the mechanic. She came back on and said that yes, it would but that "within two weeks another cylinder would be misfiring and I'd have to fix it". I asked her to proceed with just cylinder 4 and said I'd probably just sell the vehicle. (Though, now that I see how cheap it is to do myself or get a mechanic to do on the side, I'll just fix it). I had a similar issue in February of 2016 with my truck when I was getting an error code stating that cylinder 5 was misfiring. When I took the vehicle into City Ford that time they asked if I wanted them to "double-check" to make sure that a cylinder 5 misfire was in fact the issue or if I wanted them to just replace the coil and plug. I asked them to go ahead and re-diagnose it. City Ford did their diagnostic, confirmed that the issue was the coil and replaced the coil and spark plug for $499. I thought the price was high for a single spark plug and coil replacement but didn't feel overly taken advantage of. Now that I've done a bit more research however, it do feel they screwed me that time too. I can buy a new OEM coil from between $15 and $45 on RockAuto.com and a broken spark plug removal tool for $75 from them. Iridium spark plugs run around $6-$12 I could replace all eight of the coils and spark plugs in my engine myself for $250. Ford charged $500 for one cylinder ...$296.40 for labour ($156 of that is for diagnosis) plus $116.38 for a coil and $29.74 for a spark plug. I feel very frustrated about the situation and feel like I was especially screwed out of $156 for the diagnosis and think that their 1000% markup on parts is atrocious! My wife also feels slighted and that she wasn't listened to because she is a woman (even though the person she dropped the truck off to is a female)... After this experience with City Ford I will not use them again and do not recommend anyone to take their vehicle there. More

Warranty work on my diesal Went in for warranty work told the service advisory that to call if it wasn't cover by warranty, they change my oil and filters and charge me $200 whe Went in for warranty work told the service advisory that to call if it wasn't cover by warranty, they change my oil and filters and charge me $200 when I told them I just had one done 500km ago. And I was told that the mechanic dump my oil so I had to pay if I wanted my truck back and never explain the work that was done on the truck and after all that truck leaking oil. No more city ford going to denny Andrews More

The Service manager lied to my face The service is pretty good, although the service manager has once raised his voice at me and just recently lied right to my face. I called at 3:15 ask The service is pretty good, although the service manager has once raised his voice at me and just recently lied right to my face. I called at 3:15 asking for a courtesy car at 3:45, he said it would be no problem. Around 4:05 I was still waiting so I called him, He said he would call the driver and ask where he was. He told me the driver said he was still about 15 minutes away. The driver finally got there and he told me that as he walked into the service department the driver said "Oh I completely forgot about her, can you go get her?" and then he came immediately. I asked the service manager about this and he denied it. I told him what the driver had said and he continued to deny it. His behavior was such a turn off and I probably will never take my vehicle back to them..it's pathetic that he couldn't just own up to his mistake and apologize! More