Chilliwack Volkswagen

Frustrating, at first Went in for my 15000 service, was expecting oil change and tire rotation. They changed the oil however failed to rotate the tires (part of the package Went in for my 15000 service, was expecting oil change and tire rotation. They changed the oil however failed to rotate the tires (part of the package I purchased, and I specifically asked for before they got my car). I asked if they did rotate the tires, and the service adviser did say yes, when I pointed to the pictures of the tires date-codes (front was 2516 rear was 2416) and how they were still in the same place, he then retreated to his tech who had confirmed that the tires were not rotated. Essentially they were going to bill me for services not completed. Reviewing the bill I noticed that there were other things on the invoice not called for in the 15000 owners manual interval, and when I inquired about the 30,000 interval there was also other things tacked on to it. My suggestion is to review your owners manual, VW made the car, they know what the car needs, stick to the owners manual. They also removed and almost threw away my parking permit sticker that was on the windshield. This dealership failed my expectations of what a dealerships service should be, and as a result has made me inclined to service my car elsewhere. ---------------------------------update-------------------------------------------------- However, in my experiences they were eager to make it right. Chris reached out to me after the incident and apologized and offered to make things right. To me the job was completed, so there was nothing that really could be done. Their focus on the customer, and their focus to right any wrongs is truly outstanding, and in fairness a single bad review from me is a drop in the much larger bucket that is positive reviews. I have purchased two cars from this company, as well as parts for an secondary vehicle, and only ever have had 2 maybe three bad experiences. They do their job well, and I'm not about to tell you that they are perfect. They do however strive for perfection and when they don't get it they do follow up and make sure you feel heard, and are completely square with their service. Volkswagen as a brand, and as these dealerships have not been perfect, but they have always ultimately done right by me. tl;dr Volkswagen Chilliwack messed up, but really I over reacted, and then they still made it right. realistically great place to get your maintenance done, or even buy a new car. You know, as much as any other dealership could be:P I dont like Evan though, his 'apologies' seem fake, and just said to get you out of your hair. 10/10 would recomment Scott though. oh, or Cory Delmonico from abby VW, usually he's the only guy I deal with, and I never have had any issues going through him.. More

Golf TDI purchase Bought a 2015 Golf TDI. The price was fair. The staff was very helpful and courteous. They went above and beyond to get me into the new car. The only Bought a 2015 Golf TDI. The price was fair. The staff was very helpful and courteous. They went above and beyond to get me into the new car. The only issue was the delay in getting the car from a different dealer. More

Friendly and fair. Overall it was a good experience. We felt we got a fair deal on our purchase of a 2015 Titan 4XPRO. The staff are friendly and explained everything Overall it was a good experience. We felt we got a fair deal on our purchase of a 2015 Titan 4XPRO. The staff are friendly and explained everything clearly; especially, during paperwork process. More

Very friendly and knowledgeable staff Shawn and Chris were very friendly in our purchase of our 2017 Beetle. They impressed us with their ability to make a deal happen with our trade-in. S Shawn and Chris were very friendly in our purchase of our 2017 Beetle. They impressed us with their ability to make a deal happen with our trade-in. Second visit was for some help in the service department. Dealt with Evan. Was very pleasant, Informative and we left the dealership with the answers we were seeking. Thanks again all. More

Excellent Shopping and Buying Experience with Shawn Our car shopping experience could not have been any easier! Shawn was patient, friendly and listened to our needs. He was incredibly knowledgeable of Our car shopping experience could not have been any easier! Shawn was patient, friendly and listened to our needs. He was incredibly knowledgeable of his product line, as well as the competition and his customer service was outstanding. The entire Chilliwack Volkswagen team was friendly and courteous. We will definitely be back to see Shawn! More

Great Service I bought a 2015 VW Jetta about a month and a half ago and had a great experience at the Chilliwack Volkswagen dealership. I dealt with Graeme througho I bought a 2015 VW Jetta about a month and a half ago and had a great experience at the Chilliwack Volkswagen dealership. I dealt with Graeme throughout my purchase and he made the whole process easy and exciting! He is very knowledgeable and has great interpersonal skills when communicating all that the vehicle and the dealership had to offer. He found me a vehicle that was perfect for my budget and my high standards. I highly recommend his service to anyone looking for a new vehicle! Thank-you again. More

Fast service Went in and left with my car all on the same day. They are very helpful and continue to be very helpful! I will be back for my next car! Went in and left with my car all on the same day. They are very helpful and continue to be very helpful! I will be back for my next car! More

Sales/service Excellent sales service Took the time out to call and check in prior to and after the purchase on the vehicle. Will be a return customer Excellent sales service Took the time out to call and check in prior to and after the purchase on the vehicle. Will be a return customer More

"No extra miles for us" We were called to discuss the options of the VW TDI Emissions Settlement Program in Canada and had an appointment on a Saturday. We had not planned o We were called to discuss the options of the VW TDI Emissions Settlement Program in Canada and had an appointment on a Saturday. We had not planned on buying another VW, but found the Tiguan quite nice. We wanted to buy a mid level Tiguan model. It was a long drawn out day due to the reclaim process. My husband asked for a brochure but was told they were only online. Our salesperson was mostly interested in showing the available colors. We were shown several vehicles to see the color, but nothing was said comparing the three lines of Tiguan and not having seen a brochure and not being shown anything to show the differences between them, we unfortunately made the wrong choice. At home, after researching ourselves, we became aware of this. The following morning, a Sunday, we returned to the dealership, but no effort was made to help us rectify this. Pros- staff very personable staff very helpful with claim paperwork VW Tiguan is a very nice vehicle all of our dealings with this dealership in the past have been excellent Cons - presentation all over the board and incomplete, maybe because of the push to sell VW's. Our mistake - due to the long day at the dealership, we should have gone home and made a decision later. Suggestion - get a printed brochure or check it out a home first, we were unprepared because we were not planning on purchasing another VW vehicle. More

Good deal made I walked into the dealership to see what my options were as I was looking to trade in my Jetta TDI. Dylan introduced himself to me and offered me a I walked into the dealership to see what my options were as I was looking to trade in my Jetta TDI. Dylan introduced himself to me and offered me a deal on a new Jetta TSI. Although I wasn't fully satisfied at the time, Dylan and his team worked really hard (even past closing time) and ultimately I left the dealership the same day with a great deal that both sides were happy about. Dylan and his team were super helpful and respected the budget I had set out. More