Chilliwack Volkswagen

Painless and pleasant Keenan made sure that I found a vehicle in my price range and made finding the right car easy. Keenan was very informative without being pushy. He was Keenan made sure that I found a vehicle in my price range and made finding the right car easy. Keenan was very informative without being pushy. He was patient and spent lots of time with me to ensure that I was happy and comfortable with my decision before I bought, as well as spending time explaining how things worked in the car after I bought it. I bought my last car 16 years ago, so few things have changed. More

Above and beyond customer service! From the moment we arrived, the customer service way outstanding. We found the exact vehicle we were looking, for a fantastic price, but mostly surpri From the moment we arrived, the customer service way outstanding. We found the exact vehicle we were looking, for a fantastic price, but mostly surprisingly, was how much we still talk about the service we received. Brandon was great, even before heading to the dealership. He sent me all the information over the phone about the specific vehicle so that I didn't have to waste my time with a drive. All the information came back great, we wanted to view it. Didn't realize it over the phone, but Brandon is a slightly new salesman however the manager of the branch work with him as well throughout our sale which made us feel at ease. However, when it came to the test drive, Brandon was fantastic on his own. Brandon knew almost everything about this vehicle: history, how it drove, and how to work the features. This was especially pleasantly surprising given the fact that it was a Honda and he was from a Volkswagen dealership. We had previously encountered a salesman at a Honda dealership not knowing anything about the Honda we drove then so that fact that Brandon was able to confidently answer our questions was fantastic! I have already,and will do so more in the future, recommended to family/friends to go to that Volkswagen dealership. Fantastic! More

Very Helpful Very pleased with the customer service provided by both Keenan & Bill. Keenan especially since he went out of his way to accommodate us for some issue Very pleased with the customer service provided by both Keenan & Bill. Keenan especially since he went out of his way to accommodate us for some issues we were experiencing on more than one occasion. There were a few hiccups along the way but both Keenan & Bill were diligent in making sure we were 100% satisfied with our purchase. Its an experience like that, that will bring us back next year to buy another vehicle from them. Thank you Olga/Shane More

Poor Service I initially brought my 2018 Tiguan Highline in for issues with parking break, and found that there was a recall on rear shock on vehicle, and that it I initially brought my 2018 Tiguan Highline in for issues with parking break, and found that there was a recall on rear shock on vehicle, and that it had to be taken off the road. I was given a rental (which was a base model, no blue tooth, cloth interior ect). 3 weeks after dropping my vehicle off at Chilliwack VW I get a phone call saying that the recall repair was done, and that they noticed problems with my parking break (which is why I brought it there in the first place). However, there are no parts for it in Canada so they need to order them off the factory line in Germany which will take one to two more weeks. If the parking break issues was investigated when I dropped it off, the parts would have been here by now, instead of me making payments on a vehicle I can't drive for over a month now! More

Great Sales Came in looking for a good deal , found a great deal and a great saleman Brandon. My wife is extremely happy, They made us feel very comfortable with Came in looking for a good deal , found a great deal and a great saleman Brandon. My wife is extremely happy, They made us feel very comfortable with no heavy sales pressure. Thanks Brandon More

Amazing Great, worked with me explaining everything the hole time. I gave them a budget and told them what I wanted and they found me a car that fit and was c Great, worked with me explaining everything the hole time. I gave them a budget and told them what I wanted and they found me a car that fit and was cheaper then my Max budget More

Straight forward and easy. Spent the morning at VW buying a used Jetta had a good experience. Staff was easy to deal with. They helped me run around to the bank and were in dept Spent the morning at VW buying a used Jetta had a good experience. Staff was easy to deal with. They helped me run around to the bank and were in depth with all warrenties and anything I might need. More

Best customer service of my life.. Yesterday I and my wife went in chilliwack vw. My sales rep was Brandon. I find him really co operative. He had plenty of patience to dealt with us as Yesterday I and my wife went in chilliwack vw. My sales rep was Brandon. I find him really co operative. He had plenty of patience to dealt with us as we are really sensitive about our car. I must need to say Mr Cris who was the branch manager was really helpful too. He also help immenely to take decision for choosing our car by describing versatile features of different models. I really thankfully to Brandon and Cris to make my dream come true. Thank you VW chilliwack. More

Absolutely fantastic From the minute we walked on site we were greeted from Ryan McClary and the manager of Chilliwack Volkswagen. Every person from beginning to end was o From the minute we walked on site we were greeted from Ryan McClary and the manager of Chilliwack Volkswagen. Every person from beginning to end was out of this world !! We really enjoyed chatting and laughing with Ryan and we came away with a beautiful Jetta R1. We want to thank your whole crew for the kindness and respect !! Sandra and Roger. More

Lightening Fast! Very fast experience from selecting our car, to financing, to licensing and driving away. Relaxed and friendly atmosphere. Ryan was a pleasure to deal Very fast experience from selecting our car, to financing, to licensing and driving away. Relaxed and friendly atmosphere. Ryan was a pleasure to deal with and answered all our questions. Thanks Ryan, Chris and Matt for all your help getting into our beautiful Dune. And luved Roxy Girl! More