Chilliwack Volkswagen

Polite and kind staff I rally appreciate and good dealing with customers. I pick my car at right time . with customers. I pick my car at right time . More

Wian Van Jaarsveld working at service department was amazing Always willing to go the extra mile to make my experience with VW pleasant He was very professional and kind to me This makes me want to go b amazing Always willing to go the extra mile to make my experience with VW pleasant He was very professional and kind to me This makes me want to go back to VW Chilliwack all the time He is a really good contact to have at service department Chilliwack More

They took the time to look into all my wants and walked through the options for all the must haves. Patient with my going back and forth on which car was best needed or suited for me. through the options for all the must haves. Patient with my going back and forth on which car was best needed or suited for me. More

We seen a SUV at Chilliwack VW online. My husband requested the payments and nothing added up to the correct payments. She ran a credit check for the correct interest rate but still nothin My husband requested the payments and nothing added up to the correct payments. She ran a credit check for the correct interest rate but still nothing added up. The next day the finance department connected and was able to give us a correct quote for payments. We put a deposit on a SUV. Drove 2.5hrs to get the SUV. The sales person had it washed but didn’t put the floor mats in. I put the kids in while my husband went to do the paperwork. Tires were low, they didn’t fill the tank, they didn’t activate XM radio. When my husband asked about all of it he was brushed aside. Upon driving home the glue from the sale sticker was still on the window. Now the next day the auto start won’t work and the battery was not working (-10 outside) The key fob battery is dead. Overall I am extremely disappointed that the customer service was so poor and the sales lady even got commission on it. The kicker upon us leaving she mentioned wanting a great review- yet she just brushed my husbands simple question aside. Overall I would not recommend chilliwack VW to anyone! Now I have to find time to figure out my batteries and find time to clean the SUVs windows. Horrible service! Would rather pay more at another dealer, lesson learnt! More

Service department always has excuses. Usually takes 2-3 visits to resolve any issues. Never on time with estimates and usually try charging me for things that should be covered under warr Usually takes 2-3 visits to resolve any issues. Never on time with estimates and usually try charging me for things that should be covered under warranty. Was promised compensation for the last issue we had, but picked up my vehicle and none was offered. Vehicles used to always come back cleaned and washed and now this is not done. Really disappointed in where this dealership is headed. Showed early promise when we bought our first vehicle. But now it seems to be a new crew in there every time we go in for a service. More

Took vehicle in for recall service. Friendly staff no issues. They arranged for an Uber to take me home. The service was done. None of the typical dealer service writer xx about an Friendly staff no issues. They arranged for an Uber to take me home. The service was done. None of the typical dealer service writer xx about an up sell. I appreciated that. More

I feel a little bummed in the sense of spending close to 700 dollars for an oil change and 1000 on a heater motor. There could have been a courtesy car wash or maybe a vacuum. That used to be the norm bac 700 dollars for an oil change and 1000 on a heater motor. There could have been a courtesy car wash or maybe a vacuum. That used to be the norm back in the day. Guess not anymore. It’s the small things and attention to detail that leave an impression. Did they get the job done? Yes. Do I feel valued and taken care of as a customer? No. More

Continues to provide an excellent, courteous and professional service. A pleasure to deal with them. professional service. A pleasure to deal with them. More

Dealership was going through management change. So it was slow, but other than that, very knowledgeable staff, very helpful, very kind jay and lindsey specifically were great So it was slow, but other than that, very knowledgeable staff, very helpful, very kind jay and lindsey specifically were great More

It was a recall on my ID4 - VW Chilliwack couldn’t do it, so I has to go to I VW Abbotsford. it, so I has to go to I VW Abbotsford. More