Chilliwack Volkswagen

I was getting an oil change and they quoted $100 and my final bill was $277. I don’t understand how this is ok. I felt ripped off. final bill was $277. I don’t understand how this is ok. I felt ripped off. More

Friendly knowledge able people at service counters cleen atmosphere good free coffee and drinks nice waiting area comfortable seating cleen atmosphere good free coffee and drinks nice waiting area comfortable seating More

Kyle was great. He delivered what I was looking for and handled all my requests professionally and friendly. He made it a great experience. Thanks Kyle :) He delivered what I was looking for and handled all my requests professionally and friendly. He made it a great experience. Thanks Kyle :) More

Sales was great and very helpful, test drive was good. Any problems I had was quickly reminded. Any problems I had was quickly reminded. More

What a xxxxin joke 338$ for an oil change. I'll never be back, I've been getting them done there for years and was always about 125 dollars with a 50 point check and I was always happy, now I I'll never be back, I've been getting them done there for years and was always about 125 dollars with a 50 point check and I was always happy, now I'm pissed More

Nice Staff, but no idea why they book appointments? Time doesn't seem to mean anything there. Time doesn't seem to mean anything there. More

Was met by a service writer on the phone who advised I have the car booked in for an inspection at my cost although I described the problem to her and then because I was not satisfied she understood the p have the car booked in for an inspection at my cost although I described the problem to her and then because I was not satisfied she understood the problem I said I would come in so someone who understood the problem could advise how to proceed, then I asked her to discuss the issue with a tech before I came in. When I arrived, it did not seem the problem had been discussed with a technician and she wanted to book the car in to have it inspected, at my cost. When I insisted, the shop foreman came to take a look and he agreed to have an estimate provided. After waiting a couple of days I called to get the estimate as i had not received any communication from the dealership. A few hours later I got a call and was given the estimate verbally. I asked for the estimate with a total including all costs and taxes to be sent by email. The email arrived soon after and I called and booked a time to have the repairs done. When I arrived to pick up the vehicle, the bill was considerably more than the total on the estimate. Miscellaneous charges (whatever they are) and taxes were not included in the estimate. This was a rather minor repair (replacement of the roof antenna) so my experience does not give me the confidence to recommend this dealership. More

Well. I made an appointment for 9am. Arrived at 8:50. I was the first customer in and 3.5 hours later I was the only one left sitting there. Terrible I made an appointment for 9am. Arrived at 8:50. I was the first customer in and 3.5 hours later I was the only one left sitting there. Terrible More

Professional and accommodating staff. They accepted my vehicle immediately for service and were transparent and helpful the entire process They accepted my vehicle immediately for service and were transparent and helpful the entire process More

Fantastic, service on these areas of the dealership. finance manager, service manager, and sale’s associate that sold me my Jetta, I would definitely recommend this dealership top notch service. finance manager, service manager, and sale’s associate that sold me my Jetta, I would definitely recommend this dealership top notch service. More