Chilliwack Volkswagen

This dealership mess up with my appointment and I waited 3 hours just for a winter tire change. It took me 3 weeks to get an appointment with this dealership just for a tire change, and even thou I confirm 3 hours just for a winter tire change. It took me 3 weeks to get an appointment with this dealership just for a tire change, and even thou I confirmed my appointment twice over the phone the dealership still manage to mess up. The sad thing is when I called and check on my car if it's ready since it is almost 5pm, the receptionist told me that the rtire are just being switch, and they just doing it close to closing time- I was told by receptionist when I asked why only nnow when I drop my car at 1430,, she said the eason why it took so long to finished my car is that they are running behind. But when I talked to the guy from the service center when I was paying, he told me that I was not scheduled for Dec 2, and they made a mistake, but since they mess up with the scheduling they have to do the change of tire, but only after they are done with the other cars that also need a service that day. They just started switching the tires around 1615 pm when I called. I brought my car at 1430 pm because that is the scheduled time that I was booked at the service center and I got my car close 1730 pm. I have a lot of errands that I was not able to do that day. And they pretend to give me a 10 % discount fior the inconvenience, but to find out that this discount was a tire insurance that was charge on my i initiall billing that I never agreed purchasing, This is unacceptable that they are even trying to sneak extra charge on my final statement and then when they took it off trying make me believe that they are giving discount , what a joke! More

Great service by Chetna and John, the shuttle driver. Chetna worked hard to get my vehicle fixed as quickly as she could and John was a readily available and friendly driver! Chetna worked hard to get my vehicle fixed as quickly as she could and John was a readily available and friendly driver! More

This renovated dealership, just off of Canada’s #1 Highway is one of the dealerships! Highway is one of the dealerships! More

They always deliver on what they say, and provide quick, courteous service. They will always go out of their way for the client. courteous service. They will always go out of their way for the client. More

They are fabulous! They made sure that I drove home with the best car that was perfect for me at a fantastic price! So friendly and They were so happy for me and I felt They made sure that I drove home with the best car that was perfect for me at a fantastic price! So friendly and They were so happy for me and I felt that they really wanted to do the best for me. I was thrilled that I got to sign the vw bug in the show room and the salesman and I had our picture taken next to my new car. The vw Taos is the first brand new car I've ever owned and it was the best experience! I even got a lovely gift too! Thank you and I'll definitely recommend Chilliwack VW! More

Very friendly, helpful & efficient staff. Car ready before promised! We had a shuttle service with Zaka ?who was very prompt & friendly. Our service agent was extremely efficient and explaine Car ready before promised! We had a shuttle service with Zaka ?who was very prompt & friendly. Our service agent was extremely efficient and explained well what the car needed. We highly recommend the proficiency We experienced. Thank you for a job well done! More

Excellent service dept experience, diagnosed issues and completed work efficiently. They ordered parts that arrived on time and so far problems seem resolved . completed work efficiently. They ordered parts that arrived on time and so far problems seem resolved . More

Disregard for items needing to be fixed on a purchased vehciles. Items that were identified before purchase. I was told, "it's just like that". The service manager who took over was great and fixed the vehciles. Items that were identified before purchase. I was told, "it's just like that". The service manager who took over was great and fixed the multiple items that were not "just like that". I would not recommend dealing with Tim . Kevin however was great. More

Made sure I didn’t forget. My appointment. LOL. Appointment on time.Great service. Very friendly staff. Will be back. My appointment. LOL. Appointment on time.Great service. Very friendly staff. Will be back. More