Charlesglen Toyota - Service Centre

Express Service I was not a fan of using dealerships for regular service. Charlesglen has changed my thinking. I have used their express service twice and both times I was not a fan of using dealerships for regular service. Charlesglen has changed my thinking. I have used their express service twice and both times staff was friendly and efficient. The vehicle was done when they said it would be, the price was competitive with great value added. To top it off i had a great lunch at their cafeteria while I waited. Ron More

Best sales and service in over 50 years of car purchases!!! Tim Beach made our new Venza purchase a smooth and fair negotiation. Mark in service has been a great asset whenever service was required. I'm a very Tim Beach made our new Venza purchase a smooth and fair negotiation. Mark in service has been a great asset whenever service was required. I'm a very satisfied customer. More

Dan Wilson is a Charlesglen Gem Prior to my service appointment this week, I have been unimpressed with Charlesglen Toyota's service staff. When picking up on several occasions I was Prior to my service appointment this week, I have been unimpressed with Charlesglen Toyota's service staff. When picking up on several occasions I was the only person in line, yet invisible to the three people at their computers, heads down and too busy to greet me. On other occasions, the service was brusque and impersonal, reducing my desire to return. This week I had my Rav 4 in because of some mechanical issues, and was lucky enough to be contacted by Dan Wilson. He was friendly, professional, and listened to my concerns. He explained the glitches discovered in my vehicle and was clear and helpful in explaining the costs associated with repairing them. He treated me like a customer who mattered.When it looked like my car would have to stay overnight, Dan offered me a car, as my next day was jammed full and I needed a vehicle. As it turned out, my vehicle was ready to go the same day. It was a true pleasure working with Dan. He has made me willing to perhaps return to the dealership for oil changes and other services I was having done elsewhere. You have a real gem in Dan Wilson! More

Genuine Customer Service I've had the pleasure of having Dan as my Service Agent on several occasions and I'm always impressed by the high quality of customer service that he I've had the pleasure of having Dan as my Service Agent on several occasions and I'm always impressed by the high quality of customer service that he provides: clear communication, efficient and personable. He truly delivers service with a smile! I've been going to Charlesglen for sales/service for 14 years and it's quality staff people like Dan who ensure I'll continue to be a long time customer. More

ServiceMay2016 Friendly. Good communication. Everything done on schedule as agreed. Ok, it's silly to ask for25 word minimum for review. I am precise in what I s Friendly. Good communication. Everything done on schedule as agreed. Ok, it's silly to ask for25 word minimum for review. I am precise in what I say. When I say good comm., so that includes understanding each other and what I as a customer needs and responding to it. That happened this visit. And I glad about that. More

48,000 Km Service without a Problem The "big one" came up for my 2013 Toyota Tacoma. I was fully satisfied with the activities and checks. They meant it when they said "replace if necess The "big one" came up for my 2013 Toyota Tacoma. I was fully satisfied with the activities and checks. They meant it when they said "replace if necessary!" So no unnecessary charges for which others are often evilly renown! In at 0730 and out at 1230 could you ask for anything more - I think not! Always a great place to go. More

My oldest Toyota was having problems. 2005 Echo Our old 2005 Echo has 225,000 Kilo. on it and it began idling rough. I made an appointment for service and brought it in to Charlesglen Service. Work Our old 2005 Echo has 225,000 Kilo. on it and it began idling rough. I made an appointment for service and brought it in to Charlesglen Service. Work order was generated by a very pleasing Service Writer Pamela Janzen Ishaq. With the best efforts of the Technician all of the possibilities and steps were taken other than replacing an expensive part. Very worth the gamble in my books since I am unemployed . Pamela advised me to keep an eye on Echo for the return of the problem. Good heads up, the problem returned the next day. I phoned Pamela and she went into action finding the parts required for the final repair to fix the problem. She also had an appointment made for me to return on a convenient day for myself. We all know that in a perfect World we would like things repaired first time around. In this case Pamela took into account that just an adjustment might fix the problem. I very much appreciated this action by the Technician and Pamela. You made your best efforts to try and save me some money. Much Appreciated. Even returning to put this problem to rest I am very happy we tried this action first. I will always put my faith in Charlesglen Service. A large Thank You to the Shuttle Service too. More

Quick, Thorough Customer Service Dan Wilson stepped up and did some problem solving. The cover on my driver's side visor mirror kept slipping. Without conventional use of a screwdrive Dan Wilson stepped up and did some problem solving. The cover on my driver's side visor mirror kept slipping. Without conventional use of a screwdriver or specialized key, Dan Wilson managed to dislodge the faulty cover. This allowed me to use the mirror without having to use my hand to hold it up. Thanks Dan! More

Positive service experience Just wanted to take a second to show my appreciation for the positive service experience I had recently at Charlesglen. Dan Wilson was my service adv Just wanted to take a second to show my appreciation for the positive service experience I had recently at Charlesglen. Dan Wilson was my service advisor; he was exceptionally friendly, putting in the extra effort for small things like remembering my name when I came in to pick up my vehicle the following day. Over all I had a good service experience and will continue to use Charlesglen as my vehicle maintenance provider. More