Centaur Subaru

psmith1958 responded

I have bought 2 Subaru's from Centaur Subaru in the past 3 years, the sales guys were excellent. HOWEVER, with my current 2024 Subaru Wilderness I am NOT HAPPY with the service department and their off the cuff crap about how a new car that just turned 50K is OK with burning a litre of oil every 5K! Two different people at the service department have said, "that is typical of the Boxer engine".... I said, "then why does it say to change the oil at 10K and not tell you that it will burn a litre of oil every 5K? Because nobody told me that they are oil burners when I bought it!" My first Subaru, a 2022 Outback never used oil, same engine, a 2.5L Boxer. The service people said to bring my car in and they will check it every 3K for a 10K period. So I went today and they said that the oil change has to be done at the Centaur dealership to start the oil use checkup.....I said that I was in BC and had to do it just before I got home so my warranty wasn't voided by being late, after the 50K mileage....TOO BAD is what they basically said, my receipt from 300KM ago would not be good enough to start the 3K check, I have to have the oil changed at the dealership to start the check....WHAT?!?! So I went to the Sales department and looked at the hybrids and asked the young sales guy about them and then talked about the engine and if it will use (burn) a litre of oil like my 2024 Wilderness. He seemed shocked, nobody has ever come back and complained about a Subaru using that much oil. He went and spoke to the manager in Sales and came back and said the manager said that doesn't seem right, speak to the Service department. I told him the above story and then he went and talked to the Sales manager again....guess what, the story changed, the Sales Manager now said, "yes, it might be possible for a new car to use (burn) a litre of oil." So what the xxxx, a new Subaru will use (burn) a litre of oil every 5 K, that is xx! So, it seems that the Subaru Dealership I bought 2 new cars from is not interested in dealing with what appears to be a bad engine, no new car should use (BURN) a litre of oil in 5K, but it seems like such an easy thing for a dealer to have their service department tell people, "that is a common thing for a Subaru to use oil, its the engine design." THEN I THINK THAT EVERYONE THAT IS GOING TO BUY A SUBARU NEEDS TO KNOW THEY ARE OIL BURNERS! Don't give me xx at the service department to, "read the manual and it tells you to check the oil every gas fill up," that is a cop out to fixing the real issue, AN ENGINE THAT IS NOT OPERATING PROPERLY AND IS BURNING OIL! I am going to unload this piece of crap and buy a car that doesn't keep the oil companies in business, I would recommend everyone that is interested in buying a Subaru with a 2.5L Boxer engine to ask the salesperson and Manager to sign something saying the engine doesn't use a litre of oil every 5000KM or it will be investigated and replaced if found to be BURNING OIL; they should tell you prior to purchasing that the car, "That it may use a litre of oil every 5000KM, is that something that won't bother you from a new car?" BET THE ANSWER FROM ALL CUSTOMERS WOULD BE A RESOUNDING, NO! Peter Smith a not so happy 2024 Centaur Subaru Wilderness purchaser.

Centaur Subaru responded

Hi Peter, we're very sorry to hear about your recent experience, and we understand how frustrating this situation has been, especially after being a loyal customer and owning multiple Subarus. While Subaru's boxer engines can use a small amount of oil under normal operation, excessive consumption is not considered normal. That's why Subaru Canada has a specific testing process, which requires the initial oil change and inspection to be performed at a Subaru dealership, followed by checks at 3,000 km and 6,000 km. We do have a note on your file indicating you planned to return for this testing, and our Assistant Service Manager, Rodger, has already reached out because we want to investigate this issue properly and determine whether your vehicle is operating within Subaru's specifications and what steps may be needed. We value your business and would appreciate the opportunity to work through this with you. If you're willing, please contact our Service team so we can get the testing started and address your concerns. Our Assistant Service Manager, Rodger, can be reached directly at (403) 214-7187.

Centaur Subaru responded

Thank you for the wonderful recommendation! We're grateful for your kind words and are glad to hear that our team's friendliness, quality of work, and fair pricing have made a positive impression. It's great to know the shuttle service has been helpful as well. We truly appreciate your support and look forward to continuing to care for your Subaru!

Centaur Subaru responded

Thank you for sharing such thoughtful feedback! We're glad to hear that your check-in experience was smooth, the service was completed ahead of expectations, and that your vehicle is running better as a result. It's great to know our team was able to answer your questions clearly and helpfully. We truly appreciate your kind words and are pleased the overall experience exceeded what you were expecting!

Centaur Subaru responded

Thank you for your long-standing trust and loyalty! It's wonderful to hear that you've consistently found our team knowledgeable, friendly, and reliable over the years. We truly appreciate your continued support and look forward to serving you for many more!

Centaur Subaru responded

Thank you for sharing your experience1 We're pleased to hear the service was completed on time, priced competitively, and that your vehicle was returned clean. We appreciate your business and look forward to assisting you again!

Centaur Subaru responded

Thank you for taking the time to share this feedback! We're glad to hear that our team's communication and online scheduling made your experience smooth and straightforward. We appreciate your trust and look forward to supporting your Subaru's care again!

Centaur Subaru responded

Thank you for the kind words and your continued trust! We're glad to hear our team delivered quick, responsive, and reliable service. Knowing you plan to return for your next vehicle means a lot to us. We look forward to welcoming you back when the time comes!

Centaur Subaru responded

Thank you for sharing your experience! We're glad to hear that scheduling was easy, your questions were answered promptly, and the service details were clearly communicated. It's great to know our front-end team and courtesy ride added to a smooth visit. We appreciate your feedback and are happy to hear it was a positive experience overall!

Centaur Subaru responded

Thank you for the fantastic review! We're glad to hear this was your best dealership experience and that our team provided clear, pressure-free guidance while walking you through the features. We appreciate your feedback and are happy we could make the process comfortable and informative!

Centaur Subaru responded

Thank you for the great feedback! We're glad to hear you enjoyed the clean facility and found our team helpful and knowledgeable. It's wonderful to know the service met your expectations, and we appreciate you taking the time to share your experience!