Carter Honda

Excellent service center. Prompt, great service at front desk. Any questions are answered in full. Car servicing is thorough and excellent. I know I am in good hands when I tak Prompt, great service at front desk. Any questions are answered in full. Car servicing is thorough and excellent. I know I am in good hands when I take my car to this service center. Would highly recommend it. More

oil check that lead to uncovering many more issues the staff was friendly and helpful and did their best to explain what was wrong with the vehicle and what was priority, giving a few options the staff was friendly and helpful and did their best to explain what was wrong with the vehicle and what was priority, giving a few options More

Great Service Staff was friendly towards me, an 'older' woman who does not know much about cars, not condescending, I felt respected and was treated well. Pricing w Staff was friendly towards me, an 'older' woman who does not know much about cars, not condescending, I felt respected and was treated well. Pricing was as expected, and a detailed checklist was given. More

Friendly & Helpful This is our 3rd Honda that we are leasing from Carter Honda. Ariel & his team has been very helpful & professional. Mark our sales person took the tim This is our 3rd Honda that we are leasing from Carter Honda. Ariel & his team has been very helpful & professional. Mark our sales person took the time to go over all the features with our new Honda, even tough its our 3rd one. Will definitely go back for our 4th one. More

Looking for the best price of a certai model? Go with Carter This is the first time to own a new car of mine. I did not know which car is the best for my current status. Also, I could not trust car dealers becau This is the first time to own a new car of mine. I did not know which car is the best for my current status. Also, I could not trust car dealers because many of my friends told me that they usually do bluffing on prices. I visited Carter Honda and met Stephen Li. He was the second dealer I met. I tried to compare the prices of CR-V at different models and dealershops. He suggested me he would give me the best price that I can compare with other locations. I visited more locations and found that his price is unbeatable. Also, he gave me choices of all color of the car I prefer. Other locations had only few color selections. The financial manager, Laula, and Stephen helped me all the follow-ups great. Now I am enjoying drive with my new vehicle. Definitely, I will suggest him to my friends who look for cars. More

Great Service! Took my bike in for a recall. From dropping the bike off to pick up, top quality service. I didn't recognize by bike it was so clean, and they filled Took my bike in for a recall. From dropping the bike off to pick up, top quality service. I didn't recognize by bike it was so clean, and they filled the tank. Not hard but means a lot, service companies could learn a thing or two from Carter Honda. More

DISHONEST - RECORD ALL PHONE CALLS - DOCUMENT EVERYTHING This dealership uses BAIT AND SWITCH tactics. Stay away. If you put a deposit on a vehicle get the VIN number emailed and proof of everything in wri This dealership uses BAIT AND SWITCH tactics. Stay away. If you put a deposit on a vehicle get the VIN number emailed and proof of everything in writing. VERY DISHONEST. Shame on Honda for this representation of their product. More

Excellent Customer Service Excellent Service, made sure I was happy with what I am getting. I originally wanted a certified 2015 Honda Civic, got all the paperwork done. Last mi Excellent Service, made sure I was happy with what I am getting. I originally wanted a certified 2015 Honda Civic, got all the paperwork done. Last minute, I changed my mind to go for the 2016 Civic instead. Great job by the entire Honda team for making sure I was happy with what I am getting. Specially to my sales agent Mimi Vu for being the most sincere and patient salesperson at a dealership I have ever met. More

BAIT AND SWITCH On approximately Aug 1, 2016 we began our telephone dealings with a salesman by the name of Darius at the Carter Honda dealership on 2390 Burrard St, On approximately Aug 1, 2016 we began our telephone dealings with a salesman by the name of Darius at the Carter Honda dealership on 2390 Burrard St, in Vancouver, BC. We live in Northern British Columbia and were interested in a 2015 silver Honda Civic that was posted on this dealerships website. We were willing to book a one way flight to Vancouver and then drive our new car home. At the time this dealership also had a black 2015 Honda Civic on their website. We had expressed that we liked both colours and were advised by Darius that he could hold only one vehicle for us but we would have to put down a $1,000.00 deposit on the vehicle. We decided to put our deposit on the silver 2015 Honda Civic. This dealership took our $1,000.00 deposit and we booked our one way ticked to Vancouver to pick up our car. Darius picked us up at our hotel at 8:30 am on Aug 13, 2016 and took us to this dealership. While on our way to this dealership Darius did nothing but brag about how many rental properties he owns in Vancouver. After arriving at the dealership we were seated in a sitting area while Darius went to his morning team building meeting with the other salesmen at this dealership. In the show case inside this building next to where were seated was the black Honda Civic that was on the dealership website. We were relieved that we had not picked the black Honda Civic because is had round circular surface scratches all over the hood and a 2" deep scratch in the hood. After Darius had finished his morning ritual with his coworkers he came over to see us. He said that he had some bad news and that the dealership sold the silver 2015 Honda Civic that we had put our deposit on. Now, we had spoken to Darius and other employees at this dealership on a daily basis the week of August 8 - 12, getting the paperwork ready for our arrival (provided personal information, credit checks etc) scheduled for Saturday Aug 13, 2016. If there were any issues that we needed to be notified of regarding the purchase of our vehicle this dealership had our contact information. Darius was well aware of our flight schedule. It became very transparent that this dealership uses the "bait and switch" technique. After being told that our vehicle was sold we became outright irate and told Darius that he had 5 minutes to find the car that we put our deposit on. This dealership wanted to force us into buying the black scratched 2015 Honda Civic and take it off their hands. We told Darius that he had 5 minutes to find the car that we put the deposit on. If he did not find our car we were going to call the Better Business Bureau, the Vancouver Sun and the Police. It is illegal to sell an item that a customer has put a deposit on. Miraculously Darius found a 2015 silver Honda Civic in their stock parkade, go figure. At one point the manager at this dealership came over to shake our hands and try to "fix" things. We refused to shake his hand and were very vocal about how we knew that he was in on this scheme. He actually must've thought we were STUPID enough to buy that he was not in on Darius' game of bait and switch. We refused to shake this manager's hand. We do not shake hands with xxxx bags. We did get our vehicle. We will never recommend Carter Honda to anyone. A letter will follow to Honda Canada and this has not stopped here. More

Excellent I had a great sales lady Kimberly Kim she is very friendly and very straight forward deal I had a wonderful experience I rate her 10 out of 10 I had a great sales lady Kimberly Kim she is very friendly and very straight forward deal I had a wonderful experience I rate her 10 out of 10 More