Carling Mazda

Ripped Off I went to purchase a 2017 Mazda 3 in January 2017 from Carling Mazda. Towards the end of negotiating a price for the car and for the trade of my 2012 I went to purchase a 2017 Mazda 3 in January 2017 from Carling Mazda. Towards the end of negotiating a price for the car and for the trade of my 2012 Nissan Sentra, I was about to give up on the purchase because of the ridiculously low price they offered for my Sentra when the salesman, Mac Downing, stated he got an idea and left his desk. He returned to tell me and my wife about a contest they were having that weekend where you pick from a number of envelopes that had coupons in them with a cash value up to $1000 they had taped to a window. I asked him directly if I could use the $1000 toward the purchase of the car. He replied no. I asked him directly if I could use it toward servicing. He replied yes. I agreed if I won $1000 I would proceed with the purchase, which I actually won and purchased the car. I brought my car in to Carling Mazda for my first servicing on the Friday before the May long weekend only to learn I could not use the $1000 coupons for servicing, in fact they had thrown out the $1000 in coupons I had won. The sales man then informed me the $1000 in coupons could have only been used at the time of purchase to purchase one of the items the finance manager tried to sell us during the financing process, including an extended warranty, undercoating or an oil-service package that only could be used at Carling Mazda, which we might not having fully benefited from because of the restrictions associated with it. They did cover the cost of the oil change that day. Suffice it to say, this was the first time any staff or management had told us we could have only used the $1000 to purchase one of those items during the financing process. Not one person at Carling Mazda at any time during the purchasing or financing process informed us of this. We were misled. Whether it was intentional or not is up for debate. My salesman then informed me he would speak to his manager the following week after the long weekend and call me back. About three weeks later I had not received any contact from him, so I sent him an email inquiring about the results of his conversation from his manager. I then received an email from sales manager, Nick Wetherall, informing me I could not use the $1000 for servicing. He reiterated under what conditions the coupons where to be used. Based on his email, it seemed he did not understand what had occurred, so I sent him an email explaining the situation and demanding fair resolution. Four weeks later and he has not responded. I will never purchase another Mazda from Carling Mazda and would strongly caution anyone who is considering purchasing a car here. September 22, 2017. Since first writing this review and others, they contacted me and we came to a resolution. More

"Outstanding Service" Doug Ellaschuk is an awesome sales representative who is extremely knowledgeable about the vehicles and worked in our best interest to get us the bes Doug Ellaschuk is an awesome sales representative who is extremely knowledgeable about the vehicles and worked in our best interest to get us the best price! Highly recommend Doug as the super sales person who will work with you without pressure tactics! Purchasing our new Mazda from Doug was a pleasurable experience. More

Service quality Bought a CX5 AWD from Carling Mazda in November 2014. Have had one minor warranty repair (power window winder). Apart from that I've had scheduled ser Bought a CX5 AWD from Carling Mazda in November 2014. Have had one minor warranty repair (power window winder). Apart from that I've had scheduled services, seasonal wheel swaps, oil changes, until August 10 when, at 67000kms (72000kms service) the rear brake rotors and pads were replaced. I also have a 2007 Mazda 3 GT that I bought from my daughter (she bought it second hand as a trade-in from a Honda dealer). It's up to 160000kms. I've taken it to Carling Mazda for services, oil changes, brake work, seasonal wheel swaps, one issue with the ignition/transmission lock). In all this I have never been less than thoroughly pleased with the quality of the service provided by Al Greer and the service staff. Al is consistently cheerful, friendly (but not overly so), knowledgable about the vehicles, and is always willing to fully explain what work has been done and why. He always goes over the bill, answers any questions, is very clear in his recommendations of what needs to be done, what should be done, and what is beginning to appear on the horizon as probable future issues. Thoroughly professional, a pleasure to deal with. More

Fistr rate service Best service department I have ever come across. Service advisors are very aware of potential issues with my car and a step ahead when I mention what Best service department I have ever come across. Service advisors are very aware of potential issues with my car and a step ahead when I mention what I consider a problem. the response is always - "we are aware and it will be fixed - eg. LED daytime running light flickering and delamination of dash trim around Navigation system. Both fixed quickly with no hassle at all. Technicians do excellent work and car is always returned clean. More

Service amical et bien plus Jai acheter un mazda 3 sport gs 2015 en 2015 chez carling mazda et fait affaire avec mr jean levesque a ma plus grande satisfaction et referer benoit Jai acheter un mazda 3 sport gs 2015 en 2015 chez carling mazda et fait affaire avec mr jean levesque a ma plus grande satisfaction et referer benoit crete qui ses procurer un cx5 gt 2016 aux meilleurs prix. lorsque jai decider dacheter un cx5 gs awd 2017 jai debuter par carling ensuite argus mazda et hawkesbury et performance et finalement acheter chez carling pour 2ieme fois et en plus dubrabais fideliter et rabais a la signature jai obtenu plus pour mon trade. Jesse derepentigny est un representant des ventes attentionner et devouer aux clients.Egalement je ne peut pas ecrire sans mentionner lexcellent service de mr Jaimie Pacaud ce mr est bien plus qun directeur des finances ,il en fait beaucoup plus offre du cafe lors dattente et disont que ses grace a lui que jai acheter encore chez carling.En 2011 jaimie pacaud mavait aider a obtenir un financement pour ma mazda 3 gx 2011 neuve. Mr Pacaud et Jesse et Nick sales manager font un bon team et il mon servie en francais. Jaimerais aussi souligner l'accueil tounours sourriant de la jeune dame cheveux blond Danielle . Cette semaine japorte un autre client pour un mazda 3 gx.2017 elle va rencontrer jessy et jaimie et le referal de 200$se prend bien. Faite confiance a Jessy Derepentigny et Jaimie Pacaud pour lachat ou la location de votre Mazda.;-) Eric Belair ebelsung@gmail.com 819-598-0720 More

Great Service My MX5 was serviced and was completed on time and with satisfaction. Friendly and knowledgable staff. They regularly remind me for my service appoint My MX5 was serviced and was completed on time and with satisfaction. Friendly and knowledgable staff. They regularly remind me for my service appointments and I would recommend them. More

regular scheduled maintenance Brought 2016 MX5 in for regular scheduled maintenance Completed on time and with satisfaction Al the service advisor is very knowledgable and very Brought 2016 MX5 in for regular scheduled maintenance Completed on time and with satisfaction Al the service advisor is very knowledgable and very helpful in getting the work completed The two outside issues of concern were taken care of with satisfaction My other car 2009 Mazda 6 is also brought in for services there as well More

Worst Customer Service Basically I was dealt with in a poor manner after purchasing my car, didn't do excellent repairs, was left hanging when I called about a week later th Basically I was dealt with in a poor manner after purchasing my car, didn't do excellent repairs, was left hanging when I called about a week later that the battery died and the Sales Manager Rob Gibson was on my Facebook commenting in a unprofessional manner! More

Great Staff I bought a brand new 2017 Mazda CX-5 GT from Carling Mazda. The entire experience from walking through the front door to driving away was great. I'd h I bought a brand new 2017 Mazda CX-5 GT from Carling Mazda. The entire experience from walking through the front door to driving away was great. I'd happily recommend them to all my friends and family. More

Amazing staff and great cars Dealing with Jessy, Robert, and Jamie was just awesome. Super easy and no pressure. They got me the perfect ride SO FAST. Very impressed with their se Dealing with Jessy, Robert, and Jamie was just awesome. Super easy and no pressure. They got me the perfect ride SO FAST. Very impressed with their service will be going back. More