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140 Reviews of Capital GMC Buick - Service Centre
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May 31, 2016
Great Customer Service I visited this dealership to have an oil change and rear light fixed and would like to give Emma Watson at 10 out 10 on customer service and professio I visited this dealership to have an oil change and rear light fixed and would like to give Emma Watson at 10 out 10 on customer service and professional attitude. She was helpful and moved my vehicle along quickly and made the visit a pleasant experience. I will recommend this location to friends and family and always personally purchase my vehicles from here. More
by Daniel
Employees Worked With
Emma Watson
May 30, 2016
Mike Hyde was incredible! Mike Hyde in parts was VERY helpful, knew right away what I was looking for. Very insightful and friendly. Will definitely be back for the service I r Mike Hyde in parts was VERY helpful, knew right away what I was looking for. Very insightful and friendly. Will definitely be back for the service I received, felt incredibly welcome. More
by Frost
Employees Worked With
Mike Hyde
May 27, 2016
Service I had my car in for a recall/special policy repair and there was issues with the coverage. I later learned coverage is determined by gm and not the de I had my car in for a recall/special policy repair and there was issues with the coverage. I later learned coverage is determined by gm and not the dealership...... To make a long story short, I met with the general manager Tony Plett and everything was sorted out. Keep up the good work. More
by Freerider146
Employees Worked With
Tony Plett, Kelvin Ho, Glen Roscoe
May 26, 2016
Excellent Service and Very Helpful! Mike was very helpful and provided me with amazing customer service. He went the extra mile to make sure I had all the right equipment and that I had Mike was very helpful and provided me with amazing customer service. He went the extra mile to make sure I had all the right equipment and that I had all the information I needed. More
by shekaib.adab
Employees Worked With
Mike Hyde
May 25, 2016
Fantastic Service I have been dealing with Southgate/Capital GMC for over 12 years. Doug Macleod always goes above and beyond to make sure that I get what I want and I have been dealing with Southgate/Capital GMC for over 12 years. Doug Macleod always goes above and beyond to make sure that I get what I want and need for my vehicles. Doug takes the time to understand what his customers needs are. I can't say enough good things about the service I have received from Doug over the years. More
by mikew
Employees Worked With
Doug Macleod
May 21, 2016
Best Parts Person I have Ever Dealt With! I have had the pleasure of dealing with Mike Hyde in Parts for quite some time now. As a new service advisor, I am not too familiar and usually need e I have had the pleasure of dealing with Mike Hyde in Parts for quite some time now. As a new service advisor, I am not too familiar and usually need extra help. Mike is always taking the extra time and effort to ensure that I am understanding what I need and getting me the right parts! He is wonderful! More
by Nicole300
Employees Worked With
Mike Hyde
May 16, 2016
Excellent Service Excellent service! Mike is very professional! He was able to address all my parts needs with a positive attitude and friendly service. would definitel Excellent service! Mike is very professional! He was able to address all my parts needs with a positive attitude and friendly service. would definitely come back & recommend. More
by satisfied customer
Employees Worked With
Mike Hyde
May 15, 2016
Great Service Mike was very helpful and knew his stuff... The service was quick and I got what I needed. Would definitely go back to deal with him for any future n Mike was very helpful and knew his stuff... The service was quick and I got what I needed. Would definitely go back to deal with him for any future needs... More
by Andrew
Employees Worked With
Mike Hyde
May 11, 2016
Amazing service Very nice people excellent customer service. Mr. Hyde is very helpful and a very valuable asset for the company thank you for fast service and answeri Very nice people excellent customer service. Mr. Hyde is very helpful and a very valuable asset for the company thank you for fast service and answering all my questions. More
by amanda
Employees Worked With
Mike Hyde
May 05, 2016
DANGER, DANGER: Avoid this Service Centre Absolutely the poorest level of service and outcomes ever experienced at an Authorized Dealership. GM should take note. Five service visits required f Absolutely the poorest level of service and outcomes ever experienced at an Authorized Dealership. GM should take note. Five service visits required for them to attempt to resolve warranty issues. Service leadership (Laura and Svend) completely failed to assess demonstrated problems, on multiple occasions and despite the fact that issues were well documented via Internet. When confronted with evidence that they misdiagnosed issues and failed to use common sense, they refused to accept any responsibility in the matters. On the good side the Dealership has good Customer Service Advisors, extremely friendly Shuttle Drivers and a nice Customer Service Lounge, all which you will become well familiar with if you risk service here! More
by dijoe
Employees Worked With
Other Employees :
Svend Pedersen, Papa Ray, Tony Plett, Laura Gibbs, Glen Roscoe
