Capital GMC Buick - Service Centre

Poor service Brought my 2015 gmc canyon with a flat tire. They repaired the flat buy didn't tighten up the spare back properly so now the rear axle seal is being r Brought my 2015 gmc canyon with a flat tire. They repaired the flat buy didn't tighten up the spare back properly so now the rear axle seal is being repaired. When I was trying to get OEM windshield replaced, they kept insisting on after market with a $100 upcharge over any other glass place. When trying to organise insurance paperwork for the windshield I was given 3 weeks of running around until I mentioned I would go to another dealership then miraculously the paperwork appeared. I bought the truck from Brian McLean GMC on Vancouver island who treated each customer like gold which is why I went to GM. Capital GMC takes the concept of stealer-ship to a whole different level. $43 to look at a piece of trim, even though I told them the piece had something wrong with it. Customer service is non-existent at this place and it really makes me regret buying a GMC. More

Great Staff I recently took my SUV in because the engine light had come on and I must say the service I received was amazing! They knew I had 3 small children and I recently took my SUV in because the engine light had come on and I must say the service I received was amazing! They knew I had 3 small children and they went as far as to pick up my SUV and drop it off for me so that I wouldn't have to take my children out. They did it all with a smile. The drivers were exceptionally nice. I was very pleased with their service and highly recommend GMC Capital. More

Terrible servicing for my car I brought my car for servicing due to the air conditioner not working as well as provided my extended warranty information. After three full day visit I brought my car for servicing due to the air conditioner not working as well as provided my extended warranty information. After three full day visits and three diagnostic charges due to the air conditioner being forgotten to be looked at during the first visit the issue was finally diagnosed. Not only were they happy to charge me the third diagnostic fee they also quoted me $1300 to repair the issue (replace Evap core) without taking the time to look into my extended warranty coverage. I called the warranty company when I got home after paying $170 for another diagnostic fee and was to,d not only was that diagnostic fee covered by my warranty the repair was as well. The service department did not apologize for the error nor did they offer to refund the diagnostic amount. I did not have extra money to spare based on incompetent laziness and lack of awareness to attempt to save money based on the fact I was already there twice. I will not be returning and instead will take my car to another repair shop willing to reimburse the fee I was charged. I am very disappointed in their customer service especially given the current economy where customer service drives revenue sales. More

Updating a newly purchased used vehicle I recently purchased a used vehicle and had some work done. The team was able to meet my needs and made a number of good recommendations. One of the I recently purchased a used vehicle and had some work done. The team was able to meet my needs and made a number of good recommendations. One of the hidden gems of the team is Ray the Shuttle Driver. He was very friendly and interesting. More

excellant service Emma was very helpful & pleasant to deal with even after I arrived 1 minute before closing. I will continue to deal at Capital GMC service. Emma was very helpful & pleasant to deal with even after I arrived 1 minute before closing. I will continue to deal at Capital GMC service. More

Mike in Parts is AWESOME! I was a little frustrated when I first walked in. I wasn't too sure what I was looking for. I had been to other places and got passed around and I was I was a little frustrated when I first walked in. I wasn't too sure what I was looking for. I had been to other places and got passed around and I was starting to feel like no one wanted to help me. Then I talked to Mike in parts. He took the time and made sure I got exactly what I needed and for the best price. He is the reason I'll be back! Best parts department I've ever seen! More

Custom lift for my truck I have dealt with Doug MacLeod for a couple of years now for my truck needs and customization. Doug is very experienced, knowledgable and truly is co I have dealt with Doug MacLeod for a couple of years now for my truck needs and customization. Doug is very experienced, knowledgable and truly is concerned with ensuring he comes up with the right solution. Doug and the service staff are the reason I choose Capital. More