Capital GMC Buick - Service Centre

The most frustrating helpless experience ever! This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already installed on the vehicle and services not even needed. She would quote one thing and charge you another at a much higher price. She is impossible to get hold of, and when you ask anyone esle for assistance they refuse to help as she is the assistant service manager and they cannot correct anything she has done. Laura kept making everything harder and harder and adding cost for things that were not necessary. She finalized my invoice incorrectly on a Friday just shortly before closing knowing I needed the vehicle urgently for work. She left me stranded for the weekend as she was gone and did not even bother to call just left a email. When I did ask she could provide no shuttle within the week as there hours conflicted with my job but were within their hours of operation. Finally I spoke to manager named Tony Plett who corrected the invoice, paid for my transportation to get there and got me on my way. Tony Plett was a gentlemen and very professional unlike Laura in service. Its hard to believe there is such a transition from Tony on the sales floor to Laura in the service center. I would rate them completely opposite. I would have nothing against recommending anyone to buy a vehicle from the sales floor but would never ever recommend anyone to this service center. Laura Gibbs mislead me, deceived me, left me frustrated and feeling helpless. I honestly felt like I took my vehicle into Satan himself! I am so happy to be out of there ! I will never go back !!!!!!!!! More

Rip off! Customers do not come first! I dropped my car off for a repair. They charged me over $600.00 The repair failed after 3 hours. I took it back the next day they made it worse and I dropped my car off for a repair. They charged me over $600.00 The repair failed after 3 hours. I took it back the next day they made it worse and they do not want To take responsibility for the work. They would rather hide than take responsibility! Don't take your car to Capital gmc More

Terrible Service DO NOT Buy From Here! November 15, 2012, I bought a 2013 GMC Sierra from here. January 23, 2015 mileage 51286 engine light on, oil very dirty & low, may require replacement November 15, 2012, I bought a 2013 GMC Sierra from here. January 23, 2015 mileage 51286 engine light on, oil very dirty & low, may require replacement of oil lifter, manifold filter and oil pressure sensor, even though there was 40% life left on my oil they made me pay for an oil change, there is rusting on paint above front windshield, bumpers, front recovery hooks and running boards. February 18, 2015 service manager said the issue was rust and rust was not covered under warranty, corrosion was covered. I would have to bring the truck in for further inspection to determine the engine light issue. I keep my vehicle in immaculate condition. I have regularly serviced my truck (almost always at the dealer in question & I have receipts to prove this). I only drive my truck on paved roads, in fact I don't think my truck has even been on a gravel road. I also purchased 3M & had my truck's undercarriage and box liner sprayed for protection again all done by the dealer in question. The current mileage is 53212 still under warranty. Oh and $30 to wash my truck? Really? After I spent $50 000+ at your store? Terrible More

Surprised to be satisfied From Jessica, who booked my car in, and started paper work on the phone, to Laura who I delt with in service. I found them to be honest, friendly, hel From Jessica, who booked my car in, and started paper work on the phone, to Laura who I delt with in service. I found them to be honest, friendly, helpful, and professional with myself and the tow truck driver. The work was performed excellent. Thanks to Laura I have found a new gm dealer to deal with, More

No Loaner for a recall - 2015 Yukon Spent over $4,000 on tires and rims that day and had a recall performed on transmission. Could slip into neutral unexpectedly. Was told loaner vehicl Spent over $4,000 on tires and rims that day and had a recall performed on transmission. Could slip into neutral unexpectedly. Was told loaner vehicles were only given/rental paid for a recall that was a safety hazard. Slipping into neutral unexpectedly is a safety hazard in my books. Rental cost me just $40 but thought a reputable dealer would at least loan you a vehicle for the day. Have owned Mercedes and Infinity and have had no problems with loaner vehicles. More

Service I found the overall service to be fast, efficient and friendly. Dave addressed my concerns in a most courteous way. I would definitely recommend them. I found the overall service to be fast, efficient and friendly. Dave addressed my concerns in a most courteous way. I would definitely recommend them. More

Drove in from our of town for a confirmed appointment! Had appointment and courtesy car. Was told, they were unorganized, just taken over. They could not find my appointment or car because, booked with So Had appointment and courtesy car. Was told, they were unorganized, just taken over. They could not find my appointment or car because, booked with Southgate. More

Good choice for fleet service , oil changes and repairs. Quick, efficient and extremely accommodating when I cannot have vehicles down for extended periods of time. , oil changes and repairs. Quick, efficient and extremely accommodating when I cannot have vehicles down for extended periods of time. More

Did not tighten oil drain plug after oil change I went for an oil change in January 2014 to this business, as I have many times before as there service department had always satisfied my car's needs I went for an oil change in January 2014 to this business, as I have many times before as there service department had always satisfied my car's needs. I have had major warranty work done here and minor repairs in addition to maintenace from 2010 to 2014. The morning after I had the oil change done here I was about to depart for a 2.5 hour drive when I noticed oil under the car. Sure enough I reached up and felt that oil drain plug was not only loose but had backed out about 1/3 of the way and was the reason the oil drained onto the driveway. People make mistakes, I understand, so I topped up my oil and called and left a voicemail at the dealership, as it was a Sunday, indicating that they had made this error. They never phoned back to apologize. Dispicable. Had I not noticed this oil spill and inspected, I would have taken off for the 2.5 hour drive and fried the engine somewhere along the way. Shortly after this experience I received my email request to fill out a dealership survey and I used that as another forum to indicate that they had made an error AND that they never returned my call. Again, no one contacted me to apologize. I will not use this dealership again and I will go as far as to warn anyone from using it. It was a simple and easy mistake to make but no admission of it and no apology is unforgiveable. I take my business elsewhere now. More

Not Applicable I love everything about Southgate Pontiac Buick, my experience ther for any reason has always been super ! The staff is always excellent, my recent v I love everything about Southgate Pontiac Buick, my experience ther for any reason has always been super ! The staff is always excellent, my recent visit on Saturday May 10th was for a Tire Change ...... but Ifind the Price to be so high that I will have to go else where, I think, even though I really only like to trust my ;car to this dealership .... but really $90. for a tire change, when most other dealerships do it for free I as am finding out ..... (and even though I bought my car over at Northgate Pontiac) I was told that taking my car in to Southgate was equally the same - makes no diffenece which location I choose) so, I guess that Pontic GM Dealerships do not offer the same free tire change service that other dealerships do (and their service is free regardless if you have your tires on rims or not) ................so needless to say................ I find this very disappointing ..... cause Southgate is really my favorite place ...... Thank You More