Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital GMC Buick
Edmonton, AB
2,440 Reviews
Come and find out why we were DealerRaters's Canadian DEALER OF THE YEAR for both GMC and Buick.
We are located in Edmonton, Alberta at 9751 34 Avenue NW – East of Calgary Trail and Gateway Boulevard.
Capital GMC Buick offers great services and an outstanding staff. From automotive sales to automotive service and any point in between, we're offering the best that can be found in Edmonton. There's no doubt that Capital GMC Buick needs to be on your list when purchasing a new vehicle or needing your current one worked on. We're proud to have been awarded DealerRater's Consumer Satisfaction Award for excellence since 2020 in customer service and experience.
Visit us today and find out what Capital has to offer. No matter the purpose for your visit, you can always expect a fun, easy, and transparent experience from us every time.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,440 reviews
February 18, 2014
My engine light was on and Onstar said that I had a couple cylinders misfiring. I booked an appointment and brought my SUV in at 8:30am. I asked if they would be done by the end of the day and told the couple cylinders misfiring. I booked an appointment and brought my SUV in at 8:30am. I asked if they would be done by the end of the day and told them that I lived in Leduc so I would need it for my drive home or would need to make other arrangements. They said 'I don't know why it wouldn't be done by the end of the day'. They called at 2:30pm and said the $480 quote they told me would be $900 due to having to take something out to get to the cylinders. I asked if they would be done by the end of the day and he said 'yes, it will be done by 5pm or 5:30pm. He called me half an hour later and told me they would need to keep it over night. I reminded him that I lived in Leduc and that I needed a way to get home as I didn't make any other arrangements since they told me twice that my vehicle would be ready by the end of the day. He seeemed annoyed and said he would have to go see if they could stop what they were doing and put it back together so I could bring it in the next morning which they ended up doing. The next morning, the guy I dealt with wasn't there and another one said that a gal was looking after his customers. He couldn't find her and after about 15 min, I said I needed to get to work and I just wanted to give him my keys. He finally found me in the computer and took my keys. When I returned to pick it up at the end of the day, there was someone spraying down the floor and it was back spraying a lot. He looked at me and didn't turn it off until one of the girls was yelling at him to turn it off so I could walk through. He turned it off and back on again before I walked through, unbelievable! The girl asked me to come to the office to pay and apologized for him but I still couldn't believe how ignorant that was. I have bought two vehicles (Montana and Enclave) from Southgate and I have used the service department many times. They are usually really great to deal with but this time I was really disappointed. The staff are very nice overall but they could have given me options such as a rental after they took my vehicle apart and weren't able to complete the work that day after I had asked about it twice. The guy washing the floor was the most annoying as that was just ignorant. I apologize for not providing names. I know a couple of them gave me their business cards but unfortunately I didn't keep them. Again, it's not that they weren't friendly, it was more the events and the way they dealt with them that weren't great or what I expect from Southgate. More
by JessicaSad
Employees Worked With
I didn't keep their cards
February 13, 2014
GMC Sierra recall notice Took advantage of shuttle GMC Sierra recall notice Took advantage of shuttle service to work. Work was performed quickly and able to pick up vehicle within a few hours GMC Sierra recall notice Took advantage of shuttle service to work. Work was performed quickly and able to pick up vehicle within a few hours More
by mikelakusta
February 13, 2014
I was thrilled that the cost of the service was low as I was expecting a major problem with my engine. I would have a little more peace of mind if I knew what caused the oil to leak but I am certain that t was expecting a major problem with my engine. I would have a little more peace of mind if I knew what caused the oil to leak but I am certain that the employee checked everything that he could to find out what had happened. More
by Clarelisabeth
February 10, 2014
I gave the rating I gave because there is a small issue to be worked out yet. The command start that I had installed seems to be installed a little bit backwards. It will only work if the vehicle is unlo to be worked out yet. The command start that I had installed seems to be installed a little bit backwards. It will only work if the vehicle is unlocked. It would be better if it worked with the vehicle locked. I have a phone call in to the parts department to help me solve this problem. The work was done off-site so it sort of isn't a mistake made by Southgate. More
by proctor5
Employees Worked With
February 07, 2014
I bought a new truck at Southgate which included many accessories. Greg Doll, the sales person stayed late to get me my truck which was very much appreciated. Jadyen and Doug in Parts helped me with my accessories. Greg Doll, the sales person stayed late to get me my truck which was very much appreciated. Jadyen and Doug in Parts helped me with my decisions about a lift kit, rims, etc. And showed a huge amount of patience with all my decisions changing a few times. Service always treats me awesome when I come in for work. I have been coming to Southgate for years and will continue to do so. Overall it was a great experience. Now GM just has to get rid of the stabilitrac automatically coming back on in the new Sierras. Some of us that buy trucks and actually go offroad actually know how to drive! ;) More
by vhardie
Employees Worked With
Doug Macleod
February 07, 2014
I have rated this dealership and employees as #5 throughout. This dealership has the 'entire package', bright, clean, modern and most importantly a very friendly and accomodating staff. Regardless throughout. This dealership has the 'entire package', bright, clean, modern and most importantly a very friendly and accomodating staff. Regardless of department, everyone is friendly and goes above and beyond to ensure the experience is excellent. As a customer, I am always greeted with a smile and on a first name basis. Employees are aware of my expectations and go above and beyond to ensure they are met. I am proud to and have referred many customers who have always come back to me to explain what a exemplary experience they have had. The majority of my dealings are with Doug Macleod and his staff. I can always go to them and, regardless of what I am looking for, they always are able to locate and attain for me. It is my 'one stop' shop !! I have been a long time customer and will continue for many years to come. Sincerely, Garry Askin More
by garry askin
February 07, 2014
Doug is one of the most helpful parts guys I have ever dealt with, very knowledgeable and friendly. I would reccomend him to anyone I know. He has always been very helpful in sourcing out hard to find par dealt with, very knowledgeable and friendly. I would reccomend him to anyone I know. He has always been very helpful in sourcing out hard to find parts while keeping pricing competitive. More
by amsengines
Employees Worked With
Doug Macleod
January 31, 2014
I've been buying vehicles for 20 years, and eveytime i go into a dealership they do not have my best interest, that is not thew case with south gate. Shannon was very professional, knowledgable, and ha i go into a dealership they do not have my best interest, that is not thew case with south gate. Shannon was very professional, knowledgable, and had my best interest in all your products, she wasnt there to just take my money and run. She got to know my needs and wants before going through product with me. Shannon made me feel like a family friend, and very welcome in the dealership. She made buying a vehicle a fun experience again, because lets face it.. buying a vehicle is more of a headache with the sales people these days. She has a very outgoing personallity and any dealership would be lucky to have her on their side. I recommend southgate strongly and will be buying with you again and again. Thank you Shannon for making my buying experience a good one!! More
by sid568
January 31, 2014
Doug was the best ! I went in to buy a motor and transmission for a project Hotrod I am working on and Doug stepped up to the plate . He got me the best price I could find and had all the answers t transmission for a project Hotrod I am working on and Doug stepped up to the plate . He got me the best price I could find and had all the answers that I threw at him . Thanks To Doug I was the first person In Canada to purchase the new ZZ5 ! Thanks for everything Doug ! More
by fatboy09
Employees Worked With
Doug Macleod
January 30, 2014
I have had several encounters with the parts and service department over the last year, most of which related to my purchase of a LS crate engine, ECU, and accessories. Early on I had dealings with Doug an department over the last year, most of which related to my purchase of a LS crate engine, ECU, and accessories. Early on I had dealings with Doug and but for the most part I dealt with Amanda. Both individuals were great, from providing competitor matched pricing to direct to home delivery, to no hassle exchange of my accessory kit, to ordering in auxillary components for me to consider for my swap project without me even committing to purchase. I contacted them on several occasions for part numbers and availabilities. On more than one occasion I purchased a component to see if it would work for my custom application, but later had to return. Everything was always no hassle. Amanda was always quick to respond to my requests. They even set up an appointment for me to speak at length with Derrick in the service department for direction, advise, and referals to help me complete my first crate swap project. Within this time I also bought my Chevy suburban in for an oil change and to touble shoot certian features that no longer work. Again, positive experience. More
by derrickLS3
