Capital GMC Buick

Chevrolet Cruze I purchased a Chevrolet Cruze. The salesperson was friendly and helpful, and I am pleased with the final price; however, the overall process was time- I purchased a Chevrolet Cruze. The salesperson was friendly and helpful, and I am pleased with the final price; however, the overall process was time-consuming going back and forth to negotiate pricing. More

One visit-two totally different experiences I came to the dealership to buy A Chrysler 300c . Prior to arriving my husband made a call to ensure they had one as indicated on line. He spoke to Za I came to the dealership to buy A Chrysler 300c . Prior to arriving my husband made a call to ensure they had one as indicated on line. He spoke to Zachary P who pressed him but my husband refused not wanting to interfere with me buying my car. When I arrived I asked for Zach P who was out of the dealership for 30 minutes so I asked to see his team lead; he was paged twice but I was standing waiting and waiting and waiting.....when Maulik walked by and I asked if he could help me. He was accommodating, polite and respectful. I knew I wanted the 300 and really only wanted to take a test drive to ensure it was in good shape. Maulik brought me the keys and took me out right away. I was ready to buy the vehicle! But by this time Zach was back hung around the office while I quite clearly told him I was now working with Maulik. Maulik went off to do pApers and returned with Zach who I wAs told would be taking it from here. Zach was completely abrasive, and even told me that I was making Maulik work for free because he wasn't allowed to sell me a car. I asked for a supervisor and Laine arrived an did accommodate my request to work with Maulik. In the end I did buy the vehicle in spite of my husband advocating to just leave rather than continue to engage in this. I left with my car and am happy with the service I got from Syndey, and especially from Maulik. I would recommend going to this dealership only if you can successfully insist on working with Maulik. More

Buick Verano We purchased a new Buick Verano. We love it. Shawn Kachur was a true pleasure to deal with. He was very efficient and even delivered the car on his We purchased a new Buick Verano. We love it. Shawn Kachur was a true pleasure to deal with. He was very efficient and even delivered the car on his own time. More

GMC Sierra purchase I was referred to Tony Platt via an acquaintance in the industry. The entire experience was infinity more than I expected. Dealerships reputations can I was referred to Tony Platt via an acquaintance in the industry. The entire experience was infinity more than I expected. Dealerships reputations can leave something to be desired in my previous experiences. Capital, and all the individuals Mustafa, Laine, to mention a few, I met were welcoming, knowledgeable and patient. The vehicle I bought was precisely what I was after and without their help I would have had trouble acquiring at such a reasonable price. Mike and Doug in the accessory department have been outstanding, and Sydney in finance was in a class of his own as well. I met with the chaps detailing the vehicle as I was waiting and they went out of their way also. Its out of my way to make it to this dealership but totally worth it. S Gardiner. More

Best place to buy new or used car Maulik was the sales person .we told him what we need our budget and choice ..he found us exactly what we were looking for . Nice to the point custome Maulik was the sales person .we told him what we need our budget and choice ..he found us exactly what we were looking for . Nice to the point customer oriented service.The finance manager Sydney Was also helpful and professional found reasonable bank rates for us . We are second time buyer and will do refer other friends as well. Thanks folks More

awesome service Down to earth. Did not rush me or push me into making the wrong decision. And Madre it easy to get into a vehicle i love Down to earth. Did not rush me or push me into making the wrong decision. And Madre it easy to get into a vehicle i love More

Fantastic experience!!!! This dealership created an inviting pressure free experience from the very start. The team exceeded every expectation that I had and delivered a lasti This dealership created an inviting pressure free experience from the very start. The team exceeded every expectation that I had and delivered a lasting impression of outstanding customer service by the above and beyond attitudes of every person in the dealership that I interacted with. I will recommend this dealership to everyone that I know!! Thank you for the outstanding experience!!!! More

Rural Approach, Large City Selection After reviewing the Capital website, we attended the dealership to look at some advertised vehicles. We were met by Brittany, who accompanied us with After reviewing the Capital website, we attended the dealership to look at some advertised vehicles. We were met by Brittany, who accompanied us with the test drive. Brittany was very knowledgeable, friendly, and helpful throughout our drive. She explained the various features of the vehicle and answered all our questions without hesitation. We decided to purchase the Malibu, and the entire purchase experience was very pleasurable. The entire experience was reminiscent of our previous small town dealings, where a handshake sealed a person's intentions, something that we have observed diminishing in large City business dealings. It was apparent that the people at Capital were clearly working as a team, and all went out of their way to earn our business, and ensure that we were happy with every aspect of our buying experience. We have purchased several vehicles from a variety of dealerships in the past, and dealing with Capital GMC Buick was, by far, was the nicest and most relaxing buying experience to date. We will readily recommend Capital GMC Buick, and in particular our sales person, Brittany, to everyone who is interested in purchasing a new or pre-owned vehicle. Terry L. More

2015 GMC Sierra 1500 SLT Purchase From start to finish, our new vehicle purchase was excellent. Extremely happy with the way we were received & treated. The sales, finance, & parts s From start to finish, our new vehicle purchase was excellent. Extremely happy with the way we were received & treated. The sales, finance, & parts staff were all excellent. More

Bad then good on factory order sierra 3500 diesel When I walked into the dealership I was looking, not buying, but when the price given to me with all the options and accessories was lower than I expe When I walked into the dealership I was looking, not buying, but when the price given to me with all the options and accessories was lower than I expected I couldn't ignore it. (Waited 12 weeks for my new ride with little to no updates from the dealership, 1st sign of trouble.)( 10 weeks before my truck arrived a new sales person took over, due to the original sales person left or was told to leave, 2nd sign of trouble.) (People come and go, but I wasn't thinking my price would come and go, 3rd sign of trouble) My biggest mistake was I couldn't find my original quote, and due to phone problems couldn't retrieve my text messages, word of mouth means nothing now a days. Renegotiated a price was higher but had no vehicle and been waiting 10 weeks. Truck came in, but wait that's not what I ordered! The interior is the wrong leather color, Houston we have a problem!! After losing hours of sleep over this entire deal; what were my options. Leave and ask for my deposit back or see what they will do for me. This is where the story turns good, they said they would do a custom leather interior, or another factory order, I chose another factory order. Can't beat factory leather seats. So here we go again for round two, and a new salesman; Carlos. 12 weeks again but with Carlos keeping me in the loop the entire time, the 12 weeks go fast. I truly believe Carlos is honest and good natured which makes him an outstanding salesman. HE ALONE, made me like this dealership again. Capital GMC had some internal problems, but I'm glad that they wanted to make it right. Have not dealt with their other salesman but if you want a straight shooter ask for Carlos Garcia and he'll make your purchasing a good experience. Love the new truck only took 6 months. LOL. More