Capital GMC Buick

Completely Ignored We came into this dealership specifically to look at their used vehicles, we had 3 that we had seen online and were particularly interested in. We we We came into this dealership specifically to look at their used vehicles, we had 3 that we had seen online and were particularly interested in. We were prepared to buy that day, if we got a reasonable deal. We went on TWO separate occasions, once near closing time on a weekend and once in the early afternoon on a weekday and stood around for 20+ minutes inside and outside looking at the vehicles and we didn't get so much as a "hello" from an employee. We saw employees talking among themselves and one dealing with another customer and that was it. We decided not to waste our time (our experience is that if it starts bad, it's downhill from there) and bought our car elsewhere. More

Got what I wanted. I knew what I wanted. I called and they responded by finding my unit and bringing it into the dealership within a few days. I had checked the price wi I knew what I wanted. I called and they responded by finding my unit and bringing it into the dealership within a few days. I had checked the price with other dealers in the area and they matched the price within a few dollars. The truck was ready when they said it would be and I drove it off the lot on the day I needed it. Overall a good experience. More

Helpful, Knowledgeable, Professional Personnel I was in the market approximately 3 months ago for a truck and decided to hold off. I went back to find the same personnel, which in my experience of I was in the market approximately 3 months ago for a truck and decided to hold off. I went back to find the same personnel, which in my experience of car buying is impressive! I find there is an extraordinary amount of turnover in this industry. I came in looking at a Canyon but was not satisfied with the price, the Sales Manager suggested I look at a Sierra as he could get me a better price and informed me that GMC had more available programs and incentives on that model. The sales personnel were very helpful in showing me options and comparing a few different models. I found a vehicle that suited my needs perfectly and left with it the following day. The dealership communicated everything clearly, was reasonable with pricing, professional, did not have hidden costs or try talking me into any "extras" and at no time did I feel pressure to do business here. I had a very pleasant experience at Capital GMC, will be bringing my truck here for any future parts/service needs, and will be recommending the dealership to anyone in the market. I look forward to future transactions here! More

Excellent Customer Service! I've been shopping around for a vehicle for quiet awhile now but every time I entered into a dealership like Goauto, I was being pressured into purch I've been shopping around for a vehicle for quiet awhile now but every time I entered into a dealership like Goauto, I was being pressured into purchasing a vehicle that wasn't for me or just didnt feel right at the time. But when I came to capital GMC i was greeted by Cam Dyck and he asked me exactly what i wanted with no pressure. Took the time to show me the different types of trucks and also made sure I was getting the best deal there is. Cam made sure I was getting the vehicle I wanted even though they were sold out at his dealership he continued to look for me till one popped up. If anyone is looking for a GMC or Buick go see Cam he cuts the xxxxxxxx out and tells you directly how it is. More

Buyers wayth out BUYERS BEWARE Purchased a 2014 GMC Acadia just found out this vehicle was a RENTAL RETURN AS the Dealership about it and they said its my proble BUYERS BEWARE Purchased a 2014 GMC Acadia just found out this vehicle was a RENTAL RETURN AS the Dealership about it and they said its my problem the have no RESPONSIBILITY to inform the customer that the vehicle was a Previous RENTAL VEHICLE This is so sad they are that kind of DEALERSHIP I wonder how many other CUSTOMERS bought and were unaware that their vehicle was a previous rental SO BUYERS BEWARE OF THIS DEALERSHIP WONDER WHAT ELSE THEY DONT HAVE TO INFORM THE CUSTOMER OF More

Good Deals, but improvements needed Recently bought 2 new vehciles from this dealership. First time we stopped in, we were told that they were busy (saturday afternoon) and would try to Recently bought 2 new vehciles from this dealership. First time we stopped in, we were told that they were busy (saturday afternoon) and would try to find someone to help us. The Sales guy was already helping other clients, so he went back and forth with us and the other clients. We weren't able to test drive anything, but they did look at trade values on our current vehicles. We came back a few days later, went for a test drive, really liked the vehicles. Came back 2 days later to finalize everything. Mustafa worked hard at getting us good trade in values and worked really hard to make the deal work. Agreed on a few things for the 2 new vehicles. Some never came true. Such as payments came out 2 weeks after purchase, not a month later. Interest rate was higher. And this is such a silly little thing, but really made me upset. I asked that both of the vehciles be filled up with Gas... one was and the other only to 1/4 tank. It's such a little think, but really dissappointing. Also the paperwork took a long time to complete...it was 8:00 and we said we would come back the next day to complete, as we know it would take awhile to complete for 2 vehicles. We left there at 10:00 at night on a Thursday, we had our 3 young daughters with us.... this was really unexceptable. we tried to leave a few times and they really wanted us to stay and sign. My husband text the sales guy...Marcio I think his name was... and said, 'hey buddy, you owe me a tank of gas.' He replied with a 'ya ya, how are the new trucks.' All in all I am happy with the 2 new vehicles. Very nice units, just not pleased that I had to fill up the tank when I first got it, not pleased that they payment came out 2 weeks later, not pleased that the interest rate was 0.26% higher than what was quoted. More

Horrible service, and sketchy. Sales manager very arrogant and condescending. Finance Manager very rude. Overall horrible experience with their customer service. The worst I've Sales manager very arrogant and condescending. Finance Manager very rude. Overall horrible experience with their customer service. The worst I've ever experienced. Would never recommend going to this dealership, would rather pay a bit more from other dealers than give my business to them. More

Sales was very helpful and good to work with The sales staff was great to work with and extremely helpful in what i was looking for. The sales manager was also very nice. They were accomodating s The sales staff was great to work with and extremely helpful in what i was looking for. The sales manager was also very nice. They were accomodating since i am from BC they were willing to do a lot to help me out. The only thing was that the finance manager was very abrupt and could be rude at times. He did not really seem like he wanted to accomodate us like the others did. It was very impersonal being with him. Overal our experience was good but when we went through the finance it wasnt as good. He got the job done but did not seem to enjoy it or be happy. That is why i rate the following stars More

Incredible professionalism -Converted from ford now I have purchased about 14 new trucks in the last 19 years, for my businesses, wife and myself, never have i been treated so well. I inquired on a Sun I have purchased about 14 new trucks in the last 19 years, for my businesses, wife and myself, never have i been treated so well. I inquired on a Sunday, Brittany Witbeck immediately sent me info on 2 units to suit my requests with prices and discounts all in. The first thing i want to mention was there was no going back and forth looking, negotiating and arguing prices, they beat my local dealer by $5000 on first try, without a big ordeal. She then was off for the weekend when i planned on picking up the truck, and handed me off to Brett, Sam And Sydney. These people treated me like a king before and most importantly, after the sale. I arrived after a 3 hour drive and they started with introductions, they gave me tour of the facility, and show room. They then gave me a complete 360* information session on every feature of my vehicle, including safety and convenience features. We had a minor misunderstanding on optional equipment i wanted installed prior to me getting there but it was because i didn't get back to them with a commitment ahead of time. Either way, they then pulled strings and worked out away to get it all done and shipped out to me with installs where required. Unbelievable experience. finally I felt respected as the buyer and that buying another vehicle and getting right for me was the priority, i often feel that dealers are so used to pumping out vehicles and that it is no big deal to them. However, it is a huge deal to me, and i cant wait to do it again. The Parts guys kept in good contact with the entire time. They were disappointed they were out of stock on my couple preferences, but assured me they had a huge run on new sales and it depleted there stock. I am debating trading my wife's vehicle in now and upgrading her to a new gmc SUV . Frank -former Ford Guy: I purchased 2015 gmc sierra Z71 More

Easy to deal with Bought my Terrain (2015) from Arthur Eberhardt. He was very pleasant, and not pushy at all. Quick and easy transaction. Would recommend him as sales Bought my Terrain (2015) from Arthur Eberhardt. He was very pleasant, and not pushy at all. Quick and easy transaction. Would recommend him as sales Associate to anyone. Thanks. More