Capital GMC Buick

Not impressed, Do not buy there. I just recently bought a vehicle and was not impressed. Laine, I thought was very conniving. As we were going through the numbers he was to break down I just recently bought a vehicle and was not impressed. Laine, I thought was very conniving. As we were going through the numbers he was to break down the fees in which I had to pay, He did not give me any information on what fees I had to pay. I had to pay 295 in fees and finance said another number in which I had to pay.. On the bill of sale was another 199 antitheft fee in which I was not aware of. I had phoned my salesman about this and said he will get back to me, but never did.I will be reporting to Amvic and BBB about this issue. There was a issue with a little bit of gouging in the wheel rims and not taken care of. Horrible experience, never go back and will tell my friends don't waste your time there, More

Nice Employee! An employee named Maulik helped me throughout my buying process and it was pleasure dealing with him. I generally don't spend any time for this kind o An employee named Maulik helped me throughout my buying process and it was pleasure dealing with him. I generally don't spend any time for this kind of ratings and reviews but this time I had to do this because he was absolutely fantastic in whatever he was doing. Very calm, gentle and friendly attitude of him helped me a lot during my buying process. Thanks for that awesome customer service and support. -Dave (Darpan) More

Best dealership ever This was the most positive vehicle shopping I have had. Sean Harms was awesome to deal with, he is very good at what he does and very knowledgeable. This was the most positive vehicle shopping I have had. Sean Harms was awesome to deal with, he is very good at what he does and very knowledgeable. I recommend him to anyone who is considering a new vehicle. More

Product Specialist New sales associate titled Product Specialist, very friendly and easy going. New to vehicle sales, lack of technical knowledge is compensated for the New sales associate titled Product Specialist, very friendly and easy going. New to vehicle sales, lack of technical knowledge is compensated for the effort shown. More

Service I found the overall service to be fast, efficient and friendly. Dave addressed my concerns in a most courteous way. I would definitely recommend them. I found the overall service to be fast, efficient and friendly. Dave addressed my concerns in a most courteous way. I would definitely recommend them. More

Drove in from our of town for a confirmed appointment! Had appointment and courtesy car. Was told, they were unorganized, just taken over. They could not find my appointment or car because, booked with So Had appointment and courtesy car. Was told, they were unorganized, just taken over. They could not find my appointment or car because, booked with Southgate. More

Good choice for fleet service , oil changes and repairs. Quick, efficient and extremely accommodating when I cannot have vehicles down for extended periods of time. , oil changes and repairs. Quick, efficient and extremely accommodating when I cannot have vehicles down for extended periods of time. More

Did not tighten oil drain plug after oil change I went for an oil change in January 2014 to this business, as I have many times before as there service department had always satisfied my car's needs I went for an oil change in January 2014 to this business, as I have many times before as there service department had always satisfied my car's needs. I have had major warranty work done here and minor repairs in addition to maintenace from 2010 to 2014. The morning after I had the oil change done here I was about to depart for a 2.5 hour drive when I noticed oil under the car. Sure enough I reached up and felt that oil drain plug was not only loose but had backed out about 1/3 of the way and was the reason the oil drained onto the driveway. People make mistakes, I understand, so I topped up my oil and called and left a voicemail at the dealership, as it was a Sunday, indicating that they had made this error. They never phoned back to apologize. Dispicable. Had I not noticed this oil spill and inspected, I would have taken off for the 2.5 hour drive and fried the engine somewhere along the way. Shortly after this experience I received my email request to fill out a dealership survey and I used that as another forum to indicate that they had made an error AND that they never returned my call. Again, no one contacted me to apologize. I will not use this dealership again and I will go as far as to warn anyone from using it. It was a simple and easy mistake to make but no admission of it and no apology is unforgiveable. I take my business elsewhere now. More

Not Applicable I love everything about Southgate Pontiac Buick, my experience ther for any reason has always been super ! The staff is always excellent, my recent v I love everything about Southgate Pontiac Buick, my experience ther for any reason has always been super ! The staff is always excellent, my recent visit on Saturday May 10th was for a Tire Change ...... but Ifind the Price to be so high that I will have to go else where, I think, even though I really only like to trust my ;car to this dealership .... but really $90. for a tire change, when most other dealerships do it for free I as am finding out ..... (and even though I bought my car over at Northgate Pontiac) I was told that taking my car in to Southgate was equally the same - makes no diffenece which location I choose) so, I guess that Pontic GM Dealerships do not offer the same free tire change service that other dealerships do (and their service is free regardless if you have your tires on rims or not) ................so needless to say................ I find this very disappointing ..... cause Southgate is really my favorite place ...... Thank You More