Capital GMC Buick

Good Dealership Very friendly staff. I have dealt with this dealership ever since it was Southgate Pontiac Buick. Tony Plett is extremely helpful and will handle an Very friendly staff. I have dealt with this dealership ever since it was Southgate Pontiac Buick. Tony Plett is extremely helpful and will handle any concerns immediately. Pleasure to do business with More

Very pleasant environment and people! I worked with Sam and found him to be Very helpful with my purchase and insured me that capital gmc is a great place to buy a vehicle from. Very happy I worked with Sam and found him to be Very helpful with my purchase and insured me that capital gmc is a great place to buy a vehicle from. Very happy with my purchase ! More

Amazing service. Went above and beyond. I purchased a 2015 Nissan Frontier from capital gmc over the weekend. I must say that they helped me out in every way possible. Finding a vehicle that I purchased a 2015 Nissan Frontier from capital gmc over the weekend. I must say that they helped me out in every way possible. Finding a vehicle that suited my needs, explaining the finances thoroughly and had the vehicle ready on time. My experience with capital gmc was a great one and I would definitely recommend them and will purchase my next vehicle from them. More

Extremely helpful and honest. Mike and Brittany were awesome to deal with. They got us into exactly what we wanted. Mind you my trade in was a hindrance but they worked with me and Mike and Brittany were awesome to deal with. They got us into exactly what we wanted. Mind you my trade in was a hindrance but they worked with me and gave us top notch service. Those two just made customers for life. Thanks again More

Try to avoid service This was the most frustrating experience ever !!! (after being a customer for 4 years) Droped my truck on a Thursday(night) for a fuel pump issue, s This was the most frustrating experience ever !!! (after being a customer for 4 years) Droped my truck on a Thursday(night) for a fuel pump issue, staff said to get it in on Friday. Nothing got done Friday or Saturday. Monday they needed the whole day to find the problem and to fix it. Got to pay $ 800 to replace a cable. The sad part about this is, that I have had the same issue in Feb and they replaced a fuse for $ 460 and the truck was there for a week. After questioning why it took so long for repair the answer was because I did not have an appointment. So I ended up with paying close to $500 for a cap to get to work. I asked to get some compensation but I just got a bad attitude. I am done with Capital GM. Traded my truck for a DODGE More

Customer comes first! Definitely willing to go the extra mile for customer service. A problem arose part way through my purchase process and I couldn't be more impressed w Definitely willing to go the extra mile for customer service. A problem arose part way through my purchase process and I couldn't be more impressed with how Capital staff handled things. I was definitely the beneficiary when things were resolved. I've named a few of the employees I dealt with but in fact there were many more who made me feel that my wife and I were important. I'm sure their jobs are a lot easier than it seems with such great products to sell. More

Prompt No BS Customer Service Met my sales guy, and also met the GM of the dealership while dealing on a new truck - I went in having done my research, sales guy knows his trucks, Met my sales guy, and also met the GM of the dealership while dealing on a new truck - I went in having done my research, sales guy knows his trucks, and respected that I took the time to educate myself on the products as well. Set me up for a test drive, and promptly found what I wanted specifically. Was quick to help get financing set up, and arrange to pick up my truck and get accessories installed. GM came over and thanked me for my patience and for bringing my business to his location. Biggest plus was they treated my wife as well as I did, and didn't act like she was there just for the ride. This was very important to me on a personal level. Will be dealing here again in the future. More

The most frustrating helpless experience ever! This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already installed on the vehicle and services not even needed. She would quote one thing and charge you another at a much higher price. She is impossible to get hold of, and when you ask anyone esle for assistance they refuse to help as she is the assistant service manager and they cannot correct anything she has done. Laura kept making everything harder and harder and adding cost for things that were not necessary. She finalized my invoice incorrectly on a Friday just shortly before closing knowing I needed the vehicle urgently for work. She left me stranded for the weekend as she was gone and did not even bother to call just left a email. When I did ask she could provide no shuttle within the week as there hours conflicted with my job but were within their hours of operation. Finally I spoke to manager named Tony Plett who corrected the invoice, paid for my transportation to get there and got me on my way. Tony Plett was a gentlemen and very professional unlike Laura in service. Its hard to believe there is such a transition from Tony on the sales floor to Laura in the service center. I would rate them completely opposite. I would have nothing against recommending anyone to buy a vehicle from the sales floor but would never ever recommend anyone to this service center. Laura Gibbs mislead me, deceived me, left me frustrated and feeling helpless. I honestly felt like I took my vehicle into Satan himself! I am so happy to be out of there ! I will never go back !!!!!!!!! More

when a cash deal goes bad Sold me a known defective 18,000 dollar car then made me trade it for them to take it back, THEN charged me a second 500.00 for a document fee to trad Sold me a known defective 18,000 dollar car then made me trade it for them to take it back, THEN charged me a second 500.00 for a document fee to trade for a car that I really didn't want! I am not a happy customer .also a demeaning attitude with the finance staff. My experience sucked More

Great Deal for our Sierra 1500 My husband and I recently bought Sierra 1500 with this dealership. Staffs were great and knowledgeable. They accommodated us in a well manner and ackn My husband and I recently bought Sierra 1500 with this dealership. Staffs were great and knowledgeable. They accommodated us in a well manner and acknowledged all the discounts that we can have to get the best deal for our new truck. Maulik Shah was the sales representative that assisted us in purchasing our new vehicle, and I would say that he dealt with us with care. Definitely coming back with them.. More