Capital GMC Buick

2015 Sierra 1500 purchase My first contact was with Sam Nasrullah from Capital GMC website. Arrange a test drive and Sam did an excellent job of explaining features of truck a My first contact was with Sam Nasrullah from Capital GMC website. Arrange a test drive and Sam did an excellent job of explaining features of truck and warranties and programs. Received an excellent deal from Sam and Mustafa Oweida and great service on accessory installations. Truck was delivered to my residence detailed and full of gas by promised delivery time.. Very professional and would deal there again. More

Good Start, Poor Finish My wife and I were in the market for a used or new 2015 Cadillac SRX. We went to Capital GMC Buick on a Thursday as we had seen a couple of used 2015 My wife and I were in the market for a used or new 2015 Cadillac SRX. We went to Capital GMC Buick on a Thursday as we had seen a couple of used 2015 Cadillac's were available for sale. We had not attended any other dealerships at this point. When we went in Sam (Salesperson) and Mustafa (Sales Manager) were extremely pleasant, informative and passionate about the Cadillac product, at which point my wife was extremely positive about the process and I was as well. We took the vehicle out for a drive and the unit was satisfactory. I advised both Sam and Mustafa that I would bring our trade in the following day to have it appraised and we could talk numbers on the used Cadillac. I returned with our 2013 Volkswagen Jetta TDI Highline the following day to have the vehicle appraised. They went through the vehicle and offered me $12,000 for the vehicle and offered to sell me the 2015 Cadillac SRX for $42,300 as they had $1,800 profit margin in the vehicle and could not discount it further. I took their numbers home to consider. That night my wife took to the internet to see if there were any other viable options for her new vehicle. She found in Calgary at CMP Auto a brand new 2015 Cadillac SRX with a list price of $43,000 - same vehicle, same equipment, different colour. The numbers did not compute for me. So I called my trusty salesmen at Capital (Sam & Mustafa) and asked them if they were able to get that vehicle in, or do some work on the pricing of their vehicle. They got back to me and advised they would have to bring the CMP vehicle in at list price, and charge me list price and they would get back to me on the used SRX to see if they could do better on their unit. Meanwhile, I put a call in to CMP in Calgary to start dealing on that vehicle. They appraised our car over the phone and gave us $13,000 and $41,000 all in for the brand new SRX. I communicated with Sam through text message for most of the process, I texted him numerous times and I was always asked - "what did Calgary say". It was fairly evident to me at that point they were not working on anything and had given up on the deal. On Friday I jumped in our car and headed down to Calgary to pick up our brand new 2015 Cadillac SRX for $41,000 all in and drive it back to Edmonton. I can say we are thrilled with CMP and extremely disappointed with how the deal and treatment derailed at Capital GMC Buick. When I returned from Calgary I sent a final text message to my salesman, Sam. And it read: "I haven't heard from you guys, was the deal abandoned? I thought you were working on a good price on that used unit... We purchased the Calgary unit for $41,000 and had it brought in today. I'm disappointed that nobody got back to me with another favourable offer." I have not head from Sam, and do not wish to. My wife and I are young, we both have great careers and are GM loyal. We have a lot of vehicles left to purchase, and soon I will need a new Duramax. I will not be purchasing this from Capital. If I could offer one piece of advice to the also young management team at Capital - you may be able to sell someone one vehicle, but what will set you apart is your ability to sell them multiple. When you are not able to be the dealer or salesperson of choice, a touch of humility, thanking the customer for considering you anyways and asking them to consider you next time would go a long way. Ignoring a problem will create one and that is never good for business. All the best, Capital. More

Good Price and Service Friendly and quick. Not the greasy tactics often employed by dealers. Would have been nice to find the car had been cleaned prior to my expected arri Friendly and quick. Not the greasy tactics often employed by dealers. Would have been nice to find the car had been cleaned prior to my expected arrival, rather than after I purchased the car, and it could have been done better. I searched the internet extensively and believe I got the best price on the Prairies, at this dealership, for the vehicle I wanted. More

Very nice customer service I like the friendly environment there and the representatives are very helpful and honest. The deals for the cars provided by them is i think one of t I like the friendly environment there and the representatives are very helpful and honest. The deals for the cars provided by them is i think one of the best in the city. I really appreciate their business. More

Fun,excellent Sam Nasrallah was amazing I had so much fun. He made the sell easy and fun. I would go back over and over again to buy from Sam Sam Nasrallah was amazing I had so much fun. He made the sell easy and fun. I would go back over and over again to buy from Sam More

Good Experience I came to Capital to buy a car by myself - first time on my own and I was nervous - possibly even suspicious. The experience was very good and I felt I came to Capital to buy a car by myself - first time on my own and I was nervous - possibly even suspicious. The experience was very good and I felt that I was treated with respect and a got a fair deal. There was a small glitch after the deal closed - this is where the rubber hits the road - when there is a problem. The team at Capital responded quickly and went above and beyond to fix the situation and make it right. That is all anyone can ask. More

Pleased with my experience I always cringe at the thought of purchasing a vehicle as it often is accompanied with a lot of pressure. I was very pleased with the customer servic I always cringe at the thought of purchasing a vehicle as it often is accompanied with a lot of pressure. I was very pleased with the customer service and low pressure sales at Capital GMC. The sales rep I purchased through was named Maulik and the finance rep was Marc. I also met a few other great people and I did not feel pressured at all. I was impressed with Maulik's knowledge of the features on my new vehicle. I purchased a used Hyundai that I saw online and since it was being sold at a GMC dealer, I did not expect the salesman to be so knowledgeable about the options on it. I would recommend this dealer to anyone looking for a new vehicle. Thank you to everyone at Capital GMC. More

GMC Sierra 1500 Crewcab Sam & Mike made our purchase effortless. Can't recommend Capital GMC more .It was my second dealing with them. We were completely satisfied. Thank you Sam & Mike made our purchase effortless. Can't recommend Capital GMC more .It was my second dealing with them. We were completely satisfied. Thank you guys. .. More

Best Service Ever I bough Chevrolet cruze a week ago. Marcio did awssmm job. Bu took care all my requirement he advised me best vehicle for me. After this great expe I bough Chevrolet cruze a week ago. Marcio did awssmm job. Bu took care all my requirement he advised me best vehicle for me. After this great experiance I recomended one of my friend as a result he bought a car for him as well coulpe of days ago. I would recomend everyone this dealership. Great job Thxx..!! MArcio More

Great Service I purchased a 2015 Chevrolet Sonic from Capital GMC after my previous vehicle broke down. Marcio was extremely helpful in listening to what I wanted i I purchased a 2015 Chevrolet Sonic from Capital GMC after my previous vehicle broke down. Marcio was extremely helpful in listening to what I wanted in a car and helping me decide which vehicle would be my best choice. I am very happy with my purchase and would recommend this dealership to anyone! More