Capital GMC Buick

A Good example of no integrity and a Waste of time This story begins with an ad on July 24, 2015. It listed the 2015 Buick Encore(MSRP $31 845) with the features I wanted AND the price I was willing to This story begins with an ad on July 24, 2015. It listed the 2015 Buick Encore(MSRP $31 845) with the features I wanted AND the price I was willing to pay. Visited the Capitol dealership on the same day, drove 40 minutes to get to it. As soon as we pulled up, the salesmen (Baboo Gopaul) came running out to greet us before we were even out of the car. I told him about the ad we saw and he showed us the car in the parking lot. I was thrilled. That quickly faded as I realised the car we had drove to the opposite side of the city for DID NOT have the features we saw on the ad. I found Baboo to be very unknowledgeable about the Buick Encore, he couldn't even find the air conditioner when we started one of them. He was flustered and it just wasn't a good experience for me. He did not know the features of this vehicle and I ended up learning them on my own while in the sales lot. After several minutes of looking at the different levels I learned that I was looking for a leather or limited package features but saw the convenience price on the ad. Well there were no heated seats or car starter for this vehicle. When this information was brought to the attention of management they didn't even seem concerned. I would have been mortified for the carelessness the ad obviously showed. They spent the next few hours and days trying to sell me a car that was 7000 more than I was willing to spend! After days of conversations back and forth I was still not satisfied with the price being offered for an error on this dealerships part. There was no attempt to get me the vehicle I wanted for anywhere near the price I was willing to pay. Collin Scott was added to this whole ordeal midway and was way more knowledgeable about the vehicle than Baboo and tried to deal with the situation as best he could. He took the time to drive out the way over priced vehicle that had the features I wanted plus more and even let me have it for a day. I just couldn't justify being mislead and dealing with a dealership who doesnt stand behind what they advertise or at least try and make up for it more than this one. I do not believe Tony Plett did as much as he could to satisfy an incorrect ad. I begin to wonder if this is a ploy to get customers into the dealership and up sell them as the AD STILL EXISTS! I am so disappointed with this dealership and I will go out of my way to deter my friends from experiencing this from this dealership. I hope that a manager sees this post and actually takes steps to rectify this problem. HUGE THUMBS DOWN FOLKS. You had a buyer in your hands and let me walk away and be served by another dealership. I believe in strong customer service and standing behind what you say and advertise. Integrity is crucial in developing a business. I found none of the at Capitol Buick GMC. I have proof of everything I have stated in this review. Please don't shop here. They are terrible. On a final note I did buy my Encore from another dealership who went above and beyond to get me the car I wanted with the features I wanted! I'm happy with my purchase. More

Didn't live up to an easy promise I bought a car from them a year ago. It came with what looked like a very nice anniversary cleaning package. They would give it a full detailing. I I bought a car from them a year ago. It came with what looked like a very nice anniversary cleaning package. They would give it a full detailing. I took my car back to get the detailing and I guess there have been some management changes. Long story short--they would not honor the deal. The guy I was dealing with could not possibly been ruder or dumber. Really, no sense of customer relations. I had been looking forward to getting this done for some time now. It would have been really nice to see the car looking new. He seemed to be enjoying that he was upsetting me. He just kept saying the same things over and over. He had to be working from the assumption that I was some crazy liar who was trying to scam a free detailing. The kicker was that it was written on my sales sheet that I was entitled to one. He had the craziest lines to try to justify why maybe they did not owe me this. Worst experience ever! More

Rip off! Customers do not come first! I dropped my car off for a repair. They charged me over $600.00 The repair failed after 3 hours. I took it back the next day they made it worse and I dropped my car off for a repair. They charged me over $600.00 The repair failed after 3 hours. I took it back the next day they made it worse and they do not want To take responsibility for the work. They would rather hide than take responsibility! Don't take your car to Capital gmc More

Excellent customer service and a very welcoming environment I really enjoyed having Tirone as a salesman, he met every single one of my needs and was very friendly! I would definitely recommend this dealership I really enjoyed having Tirone as a salesman, he met every single one of my needs and was very friendly! I would definitely recommend this dealership to any of my friends or family. More

Very helpful and responded immediately to any questions. There was no pressure and when we asked a question they answered quickly and if the person was not sure he looked it up. Our salesperson brought the m There was no pressure and when we asked a question they answered quickly and if the person was not sure he looked it up. Our salesperson brought the manager to meet us and also made sure we were happy with our fianancing. More

very helpful, knowledgeable staff I was very in decisive about which sierra i wanted so it took a couple tries to make sure i got the right one. Marcio was excellent help, he was quite I was very in decisive about which sierra i wanted so it took a couple tries to make sure i got the right one. Marcio was excellent help, he was quite patient with the whole process and took me very seriously every time i came to look at a vehicle. Out of all the salesmen i have ever come across he has to be the most friendly, helpful and knowledgeable person i have worked with. Thank you for the new truck. More

Completely Ignored We came into this dealership specifically to look at their used vehicles, we had 3 that we had seen online and were particularly interested in. We we We came into this dealership specifically to look at their used vehicles, we had 3 that we had seen online and were particularly interested in. We were prepared to buy that day, if we got a reasonable deal. We went on TWO separate occasions, once near closing time on a weekend and once in the early afternoon on a weekday and stood around for 20+ minutes inside and outside looking at the vehicles and we didn't get so much as a "hello" from an employee. We saw employees talking among themselves and one dealing with another customer and that was it. We decided not to waste our time (our experience is that if it starts bad, it's downhill from there) and bought our car elsewhere. More

Got what I wanted. I knew what I wanted. I called and they responded by finding my unit and bringing it into the dealership within a few days. I had checked the price wi I knew what I wanted. I called and they responded by finding my unit and bringing it into the dealership within a few days. I had checked the price with other dealers in the area and they matched the price within a few dollars. The truck was ready when they said it would be and I drove it off the lot on the day I needed it. Overall a good experience. More

Helpful, Knowledgeable, Professional Personnel I was in the market approximately 3 months ago for a truck and decided to hold off. I went back to find the same personnel, which in my experience of I was in the market approximately 3 months ago for a truck and decided to hold off. I went back to find the same personnel, which in my experience of car buying is impressive! I find there is an extraordinary amount of turnover in this industry. I came in looking at a Canyon but was not satisfied with the price, the Sales Manager suggested I look at a Sierra as he could get me a better price and informed me that GMC had more available programs and incentives on that model. The sales personnel were very helpful in showing me options and comparing a few different models. I found a vehicle that suited my needs perfectly and left with it the following day. The dealership communicated everything clearly, was reasonable with pricing, professional, did not have hidden costs or try talking me into any "extras" and at no time did I feel pressure to do business here. I had a very pleasant experience at Capital GMC, will be bringing my truck here for any future parts/service needs, and will be recommending the dealership to anyone in the market. I look forward to future transactions here! More

Excellent Customer Service! I've been shopping around for a vehicle for quiet awhile now but every time I entered into a dealership like Goauto, I was being pressured into purch I've been shopping around for a vehicle for quiet awhile now but every time I entered into a dealership like Goauto, I was being pressured into purchasing a vehicle that wasn't for me or just didnt feel right at the time. But when I came to capital GMC i was greeted by Cam Dyck and he asked me exactly what i wanted with no pressure. Took the time to show me the different types of trucks and also made sure I was getting the best deal there is. Cam made sure I was getting the vehicle I wanted even though they were sold out at his dealership he continued to look for me till one popped up. If anyone is looking for a GMC or Buick go see Cam he cuts the xxxxxxxx out and tells you directly how it is. More