Capital GMC Buick

Try to avoid service This was the most frustrating experience ever !!! (after being a customer for 4 years) Droped my truck on a Thursday(night) for a fuel pump issue, s This was the most frustrating experience ever !!! (after being a customer for 4 years) Droped my truck on a Thursday(night) for a fuel pump issue, staff said to get it in on Friday. Nothing got done Friday or Saturday. Monday they needed the whole day to find the problem and to fix it. Got to pay $ 800 to replace a cable. The sad part about this is, that I have had the same issue in Feb and they replaced a fuse for $ 460 and the truck was there for a week. After questioning why it took so long for repair the answer was because I did not have an appointment. So I ended up with paying close to $500 for a cap to get to work. I asked to get some compensation but I just got a bad attitude. I am done with Capital GM. Traded my truck for a DODGE More

Customer comes first! Definitely willing to go the extra mile for customer service. A problem arose part way through my purchase process and I couldn't be more impressed w Definitely willing to go the extra mile for customer service. A problem arose part way through my purchase process and I couldn't be more impressed with how Capital staff handled things. I was definitely the beneficiary when things were resolved. I've named a few of the employees I dealt with but in fact there were many more who made me feel that my wife and I were important. I'm sure their jobs are a lot easier than it seems with such great products to sell. More

Prompt No BS Customer Service Met my sales guy, and also met the GM of the dealership while dealing on a new truck - I went in having done my research, sales guy knows his trucks, Met my sales guy, and also met the GM of the dealership while dealing on a new truck - I went in having done my research, sales guy knows his trucks, and respected that I took the time to educate myself on the products as well. Set me up for a test drive, and promptly found what I wanted specifically. Was quick to help get financing set up, and arrange to pick up my truck and get accessories installed. GM came over and thanked me for my patience and for bringing my business to his location. Biggest plus was they treated my wife as well as I did, and didn't act like she was there just for the ride. This was very important to me on a personal level. Will be dealing here again in the future. More

The most frustrating helpless experience ever! This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already This was the most frustrating experience ever. Not only did laura Gibbs not know what she was talking about but try to make me pay for things already installed on the vehicle and services not even needed. She would quote one thing and charge you another at a much higher price. She is impossible to get hold of, and when you ask anyone esle for assistance they refuse to help as she is the assistant service manager and they cannot correct anything she has done. Laura kept making everything harder and harder and adding cost for things that were not necessary. She finalized my invoice incorrectly on a Friday just shortly before closing knowing I needed the vehicle urgently for work. She left me stranded for the weekend as she was gone and did not even bother to call just left a email. When I did ask she could provide no shuttle within the week as there hours conflicted with my job but were within their hours of operation. Finally I spoke to manager named Tony Plett who corrected the invoice, paid for my transportation to get there and got me on my way. Tony Plett was a gentlemen and very professional unlike Laura in service. Its hard to believe there is such a transition from Tony on the sales floor to Laura in the service center. I would rate them completely opposite. I would have nothing against recommending anyone to buy a vehicle from the sales floor but would never ever recommend anyone to this service center. Laura Gibbs mislead me, deceived me, left me frustrated and feeling helpless. I honestly felt like I took my vehicle into Satan himself! I am so happy to be out of there ! I will never go back !!!!!!!!! More

when a cash deal goes bad Sold me a known defective 18,000 dollar car then made me trade it for them to take it back, THEN charged me a second 500.00 for a document fee to trad Sold me a known defective 18,000 dollar car then made me trade it for them to take it back, THEN charged me a second 500.00 for a document fee to trade for a car that I really didn't want! I am not a happy customer .also a demeaning attitude with the finance staff. My experience sucked More

Great Deal for our Sierra 1500 My husband and I recently bought Sierra 1500 with this dealership. Staffs were great and knowledgeable. They accommodated us in a well manner and ackn My husband and I recently bought Sierra 1500 with this dealership. Staffs were great and knowledgeable. They accommodated us in a well manner and acknowledged all the discounts that we can have to get the best deal for our new truck. Maulik Shah was the sales representative that assisted us in purchasing our new vehicle, and I would say that he dealt with us with care. Definitely coming back with them.. More

Purchased canyon 2015. I recently bought a GMC canyon 2015 pickup from this location, & this was an awesome experience. The staff and the sales man were very helpful. I stro I recently bought a GMC canyon 2015 pickup from this location, & this was an awesome experience. The staff and the sales man were very helpful. I strongly recommend Maulik Shah from the sales as he helped us in every way of purchasing this vehicle. Thanks Maulik we are really grateful for your help. More

Great buying experiance Went to Capital GM on a Friday after work just for a look.... Ended up meeting with Shawn Cook told him what I was looking for (2015 GMC Sierra) in Went to Capital GM on a Friday after work just for a look.... Ended up meeting with Shawn Cook told him what I was looking for (2015 GMC Sierra) informed Shawn I'm a tuff sell also being a sales professional. Shawn and I discussed some trucks and settled with 2015 Sierra 1500 sle asked Shawn to give me a fair price and cut to the chase to see if we could make a deal. Shawn discussed a deal with Colin Scott and and gave me the number I was looking for... I left saying I would consider the offer and shopped a nearby Chev, and a Dodge dealer as well looking at similar product.... I ran back to Capital and scooped up my new truck and couldn't be happier!!! Shawn and Colin are real pro's and I would and have been recomeding them!!! More

Excellent Service! Too many dealership I had been through, but keeps coming back to this place. I had purchased my brandnew Pontiac Sunfire and GMC Acadia way back then Too many dealership I had been through, but keeps coming back to this place. I had purchased my brandnew Pontiac Sunfire and GMC Acadia way back then was called Southgate Pontiac-GMC dealership and now I just purchased another used vehicle, where I can recommend this place to my families and friends More

Good Price and Service I came here to buy certified car and Maulik helped me to buy. I got what I wanted and he explained me about the car features. I bought Chevy Malibu 20 I came here to buy certified car and Maulik helped me to buy. I got what I wanted and he explained me about the car features. I bought Chevy Malibu 2015. It was a good experience. Now, I am happy with my car. Thanks to Maulik. More