Capital GMC Buick Cadillac - Service Centre

Terrible client service The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the diagnostics fee on each visit. As we were in the parking lot after our third visit, and after the service centre had said they fixed the problem, the rear door wouldn't open. After we had to physically demonstrate this to the service centre, they finally replaced the latch - and of course, they wanted to charge the diagnostics fee even though we told them that the latch needed to be replaced. As we were dealing with the rear door latch, the rear defrost began working sporadically. We took it in, explained the problem and they charged a diagnostic fee to confirm what was obvious, that the rear defrost wasn't working. They did not offer any solution other than replacing the entire rear window. On our last visit, we identified that the light output from our headlights wasn't strong and asked for them to be replaced or repaired. This is a known problem on Cadillac SRXs and is a serious safety concern. The service centre said there was nothing wrong, and once again, charged us the diagnostics fee. The problem is obvious, they are simply choosing to ignore it. They didn't clean the plastic, change the bulb or adjust the computer setting - they simply said there is no problem. Given that we chose a Cadillac, we were expecting the same level of service that we receive for our BMW at the Dilawri dealership. This is not the case and so we have decided to replace our vehicle and will not be looking at Capital's inventory. The service centre is not qualified and the sales team failed to inform us that extended warranty meant paying a deductible fee on all warranty work. More

Purchase and Service. I bought my vehicle through Justin and Greg Williams. I think they are an awesome duo. I do have a couple of issues though regarding my vehi I bought my vehicle through Justin and Greg Williams. I think they are an awesome duo. I do have a couple of issues though regarding my vehicle. I had taken it in to have front end noise checked out. I have purchasedan extra warranty for my vehicle and was told after about a month when the warranty kicks in they would have my problems resolved. Such was not the case. There was also leather pulled out from the rear headrest that was to be fixed. After taking it in to have the work done I was given a loaner vehicle. Later when called that my vehicle was ready to pick up. After picking up my vehicle I found the noise was still there. When I got home I checked where the leather was pulled out and it was the same. I called back to the service department and complained the noise was caused by dry struts on the front and that it would be expensive to replace and that GM would not warranty them. Maybe I should check with GM? If that is the case why would I buy the extra warranty which I was told was bumper to bumper. I find the noise very annoying and if I knew ahead of time would not have purchased the vehicle. This twice now that I have had poor service with Capital. The first was with Gus who I understand is no longer there, when I purchased my 2003 Grand Prix. If you would be so kind to respond. More

Friendly and helpful Had a friendly helper. He Was able to answer all my questions I had coming in as well. I would come back in the future. Had a friendly helper. He Was able to answer all my questions I had coming in as well. I would come back in the future. More

Overall dealership experience Can't say enough about these stand up, outstanding Canadain guys. Whether I'm buying a vehicle, or visiting the service department, these guys are the Can't say enough about these stand up, outstanding Canadain guys. Whether I'm buying a vehicle, or visiting the service department, these guys are the regular faces I see that greet me with a smile and handshake each time. They are great at what they do! Good job Capital at finding some great employees who obviously love being there! More

Follow up service has been fantastic! Working with Shaun and the team has been great. Always willing to take the time to answer my questions and help me with my car's performance issues .. Working with Shaun and the team has been great. Always willing to take the time to answer my questions and help me with my car's performance issues ... Fantastic relationship! I'll definitely be visiting the team again when I'm in the market for my next vehicle. More