Capital Ford Winnipeg - Service Centre

Lack of respect and communication. Took my vehicle in at 7:30 on a Wednesday morning and was initially informed it would be ready Thursday (the next day) to which I mentioned that even Took my vehicle in at 7:30 on a Wednesday morning and was initially informed it would be ready Thursday (the next day) to which I mentioned that even Friday would be okay but that I’d want to return to my family by the weekend. It stayed in for NINE days with next to no honest communication. I was lied to. Work wasn’t being done that I had asked for at the rate that I was told it would be. I felt no accountability on their behalf but heard many excuses. I was the one calling in to follow up when I felt they were running behind and the usual responses weren’t sympathetic but cold and even uncaring. No one bothered to offer a car until 6 days later. Cost was over what I was told it would be....I can go on and on but it’s just sad. More

Professionals I just wanted to let everyone there know what an exceptional job that the bodyshop team did when I brought in my Mercedes for repair. Starting off in I just wanted to let everyone there know what an exceptional job that the bodyshop team did when I brought in my Mercedes for repair. Starting off in a terrible mood after being rear ended, I was talked down by Lonnie and Randy. They assured me that this facility had the technology and talent to bring my baby back to original condition. They made me feel confident that I was in good hands. I returned when the parts had arrived. It took a while, but I expected that with Mercedes. The Foreman went over the vehicle with me and addressed my concerns over how the colour would match. He was very empathetic towards my situation and explained the process of blending adjacent panels as well as what needed to be done to my car to make sure of a seamless repair. He was an absolute pleasure to deal with and took the time to make sure all my questions were completely answered and that I was satisfied before any of the work had even begun. First impressions of this facility were already surpassing any expectations I had of what a "bodyshop" was supposed to be. The back was surprisingly clean and organized, and the staff were polite and helpful. I was put in to a rental car for the duration of the repair to my vehicle. I was told to expect the repairs to take roughly a week. Six days later it was complete! What a great job. The paint was perfect and the gaps were tight, just like a Benz should be. I could not have asked for this interaction to be any smoother. This crew runs their process like a well oiled machine and the quality of people here are second to none. I will not hesitate to send any friends, family, or clients to Capital Collision Centre. More

prices cheaper parts and better warranty found elsewhere,run up your bill like they have a quota (river city worse)..use a mom and pop,save hundreds cheaper parts and better warranty found elsewhere,run up your bill like they have a quota (river city worse)..use a mom and pop,save hundreds More

Service Issue I purchased a brand new Ford Edge in 2014 from Capital, took it exclusively to Capital for all the regular maintenance and servicing. The 3 days after I purchased a brand new Ford Edge in 2014 from Capital, took it exclusively to Capital for all the regular maintenance and servicing. The 3 days after the 3 year warranty expired we brought the vehicle in because it was making a odd sound in the back, we were told it was because the roters were rusted and the brake pad were close to needing to be replaced. As a result it damaged the right rear Calper. I understand that regular maintenance is required but when I bring my vehicle in for the regular maintenance and servicing I expect it to be done and unfortunately that was not the case with Capital. The last 2 times I brought it in it was discovered they did not check much of anything which resulted in the damage if the vehicle. I was trusting them to tell me when things needed to be done and unfortunately they failed to do this when I was paying them to service the vehicle. Now they want to charge me for everything because I’m 3 days over the warranty. Just another example of why the car industry has such a poor reputation and why people like me have no faith or trust in them to do the right thing. More