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65 Reviews of Capital Ford Winnipeg - Service Centre
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October 21, 2022
Unprofessional and poor customer service experience with the service centre. Not impressed at all unfortunately. the service centre. Not impressed at all unfortunately. More
by Jcairns409cairnsj
Employees Worked With
June 09, 2022
I had an issue with my vehicle where it seemed all of the sudden that it had every problem in the book. All sorts of lights and errors came up at once. I immediately took it to Capital Ford to get repaired, sudden that it had every problem in the book. All sorts of lights and errors came up at once. I immediately took it to Capital Ford to get repaired, and I didn't realize what kind of experience I was in for. Throughout the whole repair process, I was kept informed about the status of the fix, potential causes, what they're working on now, a huge wealth of information. Any concerns or questions I had were answered as quick as possible. I even had the head foreman talk to me about my car and the diagnosis process. That is awesome, and that is AMAZING service. I trusted them throughout the whole process and it really paid off. I almost wish my car kept having issues so I can keep going back to service, but in absence of that, I'll write this review :) Ajas, Chris, and everyone else who worked on or even looked at my car, thank you so much for making a difference. I really appreciate you all so much and it means the world to me. More
by TheSquid
June 04, 2022
I have had a string of repairs required on my older Ford Escape. Ajas has been very helpful and has gone the extra mile for me. Service is always prompt and professional. Escape. Ajas has been very helpful and has gone the extra mile for me. Service is always prompt and professional. More
by elizabeth.dorey
March 19, 2022
Capital Ford - Body Shop is the worst service I have received in my entire life. They say many lies. If you have an appointment is because your car has a turn to be evaluated, but it takes days for doin received in my entire life. They say many lies. If you have an appointment is because your car has a turn to be evaluated, but it takes days for doing it. I had to pay 3 days more for renting a car for their incompetence. More
by Lili
Employees Worked With
Leo
March 03, 2020
Another great experience dealing with Capital Ford service department! I dealt with Nicole Reimer in service. She had my truck in the next day, and fixed in time she promised. Nicole kept me informed service department! I dealt with Nicole Reimer in service. She had my truck in the next day, and fixed in time she promised. Nicole kept me informed thru the entire service job which was timing chain on my 3.5 eco boost F-150! When i asked questions about the work if she didn’t know the answer she had the service tech answer my technical questions! Large repair and expensive but Nicole made the entire experience , perfect! I was even pleasantly surprised when i saw my bill. Great job Nicole and the team at Capital Ford Lincoln Winnipeg!!! Complete Satisfied Customer!!! More
by Gibby
Employees Worked With
Nicole Reimer
December 03, 2019
Roxanne is very knowledgeable on Lincoln products. She is quick to assist with any questions I have! She is a great addition to the Capital Ford/Lincoln team. Thank you for all you do Roxanne! quick to assist with any questions I have! She is a great addition to the Capital Ford/Lincoln team. Thank you for all you do Roxanne! More
by Krista W
Employees Worked With
Mark Elliott, Roxanne Davies
December 03, 2019
Personalized Service Really appreciate Roxanne's product knowledge. Her assistance with technology, etc. made vehicle purchase a smooth transition. Thanks to both: Ro Really appreciate Roxanne's product knowledge. Her assistance with technology, etc. made vehicle purchase a smooth transition. Thanks to both: Roxanne and Rej .... their positive attitude & attention to detail are a great asset to Clients and 'Capital'. More
by L M F
April 08, 2019
Worst experience I ever had Brought my car in for service, they had it for four hours and only did half of the items I wanted, they ended up charging me for work that was not com Brought my car in for service, they had it for four hours and only did half of the items I wanted, they ended up charging me for work that was not comply. STAY AWAY from this dealership More
by Upset customer
Employees Worked With
March 29, 2019
Service department I purchase a new Ford F-150 3 years ago from Capitol Ford. I Had issues last year and recently. The same issue with electrical power drain. Both times I purchase a new Ford F-150 3 years ago from Capitol Ford. I Had issues last year and recently. The same issue with electrical power drain. Both times, the communication was terrible. They do not call to provide updates or get discuss work required for repairs. I called and left voice mails for Charlene who never calls back. I had to keep calling to find out they had not assessed the situation over 3 days. I asked to speak to the service manager about my concerns and was told he could not be found!!! In a day and with cell phone this does not make sense. I was told I would yet again get a call back within the hour. It is 3 hours later and no call from the manager or the service department. It is Friday and have no idea on the status of my vehicle. Terrible customer service. More
by Wpg
Employees Worked With
Charlene
March 17, 2019
TRUST I took my Lincoln MKX in for an oil change and a bulb replacement in my front turn signal light to Mid-Town Ford instead of Capital Ford-Lincoln becau I took my Lincoln MKX in for an oil change and a bulb replacement in my front turn signal light to Mid-Town Ford instead of Capital Ford-Lincoln because they were closer. When I went to pay the bill, they told me they had done only the oil change and I would have to schedule another appointment for the bulb replacement because it would involve taking part of the front bumper apart. They gave me a written estimate for $150 labour plus the cost of the bulb. Since I didn't have my work schedule with me, I didn't make the appointment and promptly forgot about it (my wife drives the MKX more than I do). For the next oil change, my wife made an appointment at Capital Ford-Lincoln, so I asked her to find out about replacing the bulb there. Capital told her they could replace the bulb at the same time as the oil change and charged her $10 plus the cost of the bulb. That's not a typo- TEN DOLLARS instead of $150!! Would we go back to Mid-Town Ford for anything - NEVER! Kudos to Capital Ford-Lincoln- a dealership you can trust! More
by John G-1
Employees Worked With
