Capital Ford Lincoln Inc.

Happy with my purchase Like most car buyers we were looking for the best deal possible and found we got it at Capital. We were pleased with the amount we were given on our Like most car buyers we were looking for the best deal possible and found we got it at Capital. We were pleased with the amount we were given on our trade. We also appreciated how Ryan include details about how the price was arrived at so that there was no guessing. Scott, the sales rep, was also very good to deal with and helpful. It also was noteworthy that, even on the test drive of the first vehicle, my wife and I were given the option of taking the vehicle ourselves or with the sales rep. Overall, our experience at Capital was positive and we are pleased with the vehicle we purchased and what we paid for it. More

The best truck buying experience we've had! The entire team at Capital Ford made this a great experience! We love the new trucks! We'll definitely be back to work with them again! Thanks guys! The entire team at Capital Ford made this a great experience! We love the new trucks! We'll definitely be back to work with them again! Thanks guys! More

Capital Ford/Jim Delfs #1 Jim & Ryan looked after me very well. Capitol is the best dealership in the city. The truck is very nice with great new options. JR Jim & Ryan looked after me very well. Capitol is the best dealership in the city. The truck is very nice with great new options. JR More

Mixed Review We recently purchased a 2016 Explorer from Capital, making it our third vehicle purchase from this dealership. The overall process with this third ve We recently purchased a 2016 Explorer from Capital, making it our third vehicle purchase from this dealership. The overall process with this third vehicle was less than impressive. We previously had a 2012 Explorer which came with the upgraded winter package which included Ford allow wheels. As part of the purchase of the 2016, the 2012 Explorer was traded in. Both the salesman and the sales manager indicated that they checked with the parts and service department that these wheels would fit the new vehicle with no issues and promised that everything will work out. When I took the vehicle in to get cleaned and the accessories installed, unfortunately the old wheels did not fit. I was originally told that the rim offset was incorrect and then was told that the rim size was wrong. To try and correct the issue the Craig the Sales Manager tried to replace my Ford Wheels with cheap after market universal wheels (Full retail price of $200 each) that were very cheap quality. In turn, Capital would keep my old winter alloys which are around $800-1000 each to purchase new based on current "Ford Winter Alloy Rims" pricing on wheels sitting in the parts department showroom. Fortunately for us, upon refusal of the poor quality wheels, Craig did locate the proper Ford alloy wheels that would be equivalent to our old set. This whole process wasted both my wife and my time in terms of returning to the dealership numerous times to try to get this resolved and the correct wheels installed over the following couple weeks. Luckily we live in Regina and returning to the dealership isn't as hard as it could have been. While this was corrected for us in the end, unfortunately I am sure there are numerous other people that have been tricked into accepting cheap, poor quality replacement parts for their new vehicles after they were told that their existing wheels etc. would fit the new vehicle. I hope this review can help someone in the future and prevent this from happening to them. More

very poor customer service little to no follow up We finally received the 2015 Ford Flex limited Eco boost edition last week, which was ordered March 26, 2015. So I can say it is not easy getting i We finally received the 2015 Ford Flex limited Eco boost edition last week, which was ordered March 26, 2015. So I can say it is not easy getting into a Ford, as your famous slogan states in your commercials and flyers. Went in March with a trade in with our 2011 Ford Flex, got the price with a rebate of $750 and the Costco rebate of $1000 @ 0% interest, the flex came in mid July a couple months late, as they said 6 weeks to get it in. Went to pick it up signed all the papers and it was employee pricing now on, so got a few hundred dollars off the price, great. Signed the papers got the keys then went to see the flex, however the interior (back seat) incorrectly ordered. It came as a bench seat and we ordered bucket seats. Very disappointed, so no new vehicle for our sons wedding, but also that Costco rebate was not taken off the price. We were told it could not be used because of employee pricing, and that 0% interest was not available. As gullible as we were we said ok, but very unhappy, we had to wait another 6 weeks. We had received flyers prior to picking up the new flex that you could get 0% plus Costco rebate, plus that $750 exclusive offer with employee pricing. This exclusive offer and Costco rebate was in the mail weekly. We talked to the manager and sales rep about those offers, and we were then told we could use that $1000 Costco offer. No troubles we thought, we waited and waited, finally got a call and said it would be here the first week of October, then no call, so after the long weekend in October we called, we were finally told, they can't make any promises of when it would be in, it finally came in last few days of October. We went to pick it up, did not get the $1000 Costco rebate, or 0% interest, because we got employee pricing. If you cannot offer that Costco rebate, then you should not offer it, but bottom line, you can't offer something, don't offer it. Other incentives such as the winter package was not even offered at time of finalizing the vehicle, so we asked about it, and we were told out right NO, that they would not honor any other incentives. What incentive did they honor, the $750 one only. Very disappointed with all customer service, with no or very little communication unless we initiated it and saying one thing and getting another when all was done. We do like the versatility of the flex, that's why we ordered another one. However our new 2015 flex is now a year old as you can order 2016 vehicles and they were blowing out 2015's. Yes we did get a discount on this vehicle, however we still lost out as it is a year old before we got it in our driveway so the trade in value will be less when we go to trade in a 2015 as it could be a 2016. If we would have known it was going to be so late in the year to receive the new vehicle we would of waited and ordered a 2016 in the new year. That is why we ordered in March to own a new vehicle not to receive it in November. So the concern we had not only the Costco rebate but the vehicle is classified as a year old already as you could get 2016's fords before it arrived. Truly disappointed and dissatisfied customer. So it really isn't easy getting into a Ford now, is it. More

Great Experience This is our second truck bought at Capital. Our first experience was tremendous and our recent buying adventure was no less that absolutely great. F This is our second truck bought at Capital. Our first experience was tremendous and our recent buying adventure was no less that absolutely great. From Vicki in the online department to Joe Urszulan, team leader to our salesman, Kevin Orthner to Jilles Desrochers in finance. Joe and Kevin were great to talk to and very easy going and knowledgeable with our new F150. Jilles explained and worked very hard for us in financing. I have been recommending Capital to all my friends. More

Easy and Fast I am from out of town by 5 hrs, I choose capital ford in Regina because of a referral. I did most of the dealings over the phone and found it a pleasa I am from out of town by 5 hrs, I choose capital ford in Regina because of a referral. I did most of the dealings over the phone and found it a pleasant experience and once there I received exceptional service from everyone involved. I would definitely recommend on even just the service alone. More

Great Service Dealt with Ryan Brecht and T.J. Racette. Great service and no pressure at all. Jenny from finance was also great and explained things very clear. Dealt with Ryan Brecht and T.J. Racette. Great service and no pressure at all. Jenny from finance was also great and explained things very clear. More

Efficient & friendly Jason Pawluk was very friendly and relatable! He was very efficient and sure that we would be able to find something that suited my needs that was wit Jason Pawluk was very friendly and relatable! He was very efficient and sure that we would be able to find something that suited my needs that was within my prize range. More

very easy and friendly experience I had a weird work schedule that made looking at vehicles difficult. Noel actually brought one across the city for me to test drive on my break and th I had a weird work schedule that made looking at vehicles difficult. Noel actually brought one across the city for me to test drive on my break and they let me keep it over night to make sure I could show my boyfriend. More