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Capital Chrysler Jeep Dodge - Service Centre
Ottawa, ON
388 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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388 Reviews of Capital Chrysler Jeep Dodge - Service Centre
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February 05, 2015
Great Experience!!! Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, and respectful. Especially Ryan Rodney. He is friendly, extremely knowledgeable, and very honest when it comes to servicing my Journey. Ryan always looks out for my best interests, and he always ensures I leave the dealer 110% satisfied with the work that has been done. Because of this, I will always bring my vehicle to Capital Dodge Chrysler Jeep More
by mmcgregga
February 04, 2015
honesty and integrity Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked at by another dealership, as it failed me in that neighbourhood, only to find them giving me a quote for something I felt should be a warranty concern. I immediately called Capital dodge and spoke with Ryan. He agreed that something wasn't quite right and insisted i come to visit him for a second opinion. Lo.g story short, Ryan found the repair to be under my warranty and also recommended maintnance to avoid this or similar from happening again. Thank you Ryan for looking out for me and my best interest, safety and peace of mind for my family and i More
by pthomas
Employees Worked With
December 22, 2014
Best Service I've ever Received My wife had major concerns when the tire pressure light came on as she is a safety freak. I brought it in to capital dodge as we always do and Ryan g My wife had major concerns when the tire pressure light came on as she is a safety freak. I brought it in to capital dodge as we always do and Ryan greeted me with a smile. He instantly addressed my concerns by letting me know it appears to be a sensor and not to think the worst. Ryan set me up with a rental car without request and made the interaction a pleasure rather than a hassle. He contacted me well within the timelines provided at drop off and advised that it was indeed what he initially assumed was the issue. Thank you so much Ryan as this was truly the best service I have ever received from a car dealership and I will continue to exclusively see Ryan when I get my car serviced. My parents have also had similar interactions with Ryan and have nothing but great words to speak of him. Keep up the great work Ryan. More
by Kyle V. L
Employees Worked With
December 01, 2014
Fast and friendly service I had a wonderful experience when I came in with my Dodge Journey. The sales rep, Ryan Rodney quickly attended to all my needs and provided me with a I had a wonderful experience when I came in with my Dodge Journey. The sales rep, Ryan Rodney quickly attended to all my needs and provided me with a friendly service. He inflated my tires and reset the car computer. Excellent Job! More
by Violetta1
Employees Worked With
November 26, 2014
warranty service Approaching the 100 thousand km mark on my 2011 dodge ram 1500. In the past 2 weeks my vehicle has been in the shop 3 times for 2 different issues. Approaching the 100 thousand km mark on my 2011 dodge ram 1500. In the past 2 weeks my vehicle has been in the shop 3 times for 2 different issues. Ryan Rodney was very helpful in booking appointments and make sure everything was completed and covered under warranty in a timely manner. He was very courteous and extremely professional. His customer service was top notch. Brittany Mills was also helpful in booking an appointment. Thank you for your service More
by hemi87
Employees Worked With
November 19, 2014
Warranty work /oil change / winter tires / brakes I have had to have ALOT of warranty work done on this car over the years (being a first model year, this is somewhat expected). Although it has been I have had to have ALOT of warranty work done on this car over the years (being a first model year, this is somewhat expected). Although it has been an inconvenience at times, I am always amazed at the level of service provided by your service team and shuttle service (and driver, Neil). The level of service and professionalism has far outweighed any inconvenience posed by the required work. Thank you very much. More
by Kyle Hagerman
Employees Worked With
Neil (shuttle Driver), Ted Cameron
November 18, 2014
Ryan Rodney = best service ever! I love my Fiat 500 and when it needs to head to the shop, Ryan Rodney always provides the very best service. He is extremely knowledgeable, helpful an I love my Fiat 500 and when it needs to head to the shop, Ryan Rodney always provides the very best service. He is extremely knowledgeable, helpful and professional. He goes above and beyond the call of duty to make sure everything is organized and excellent. Working with him, I know my car is in great hands. Best service in the city! : ) More
by Fromthecoast
Employees Worked With
November 14, 2014
Thanks Kyle McColl - Your help was Jacking up an Abarth is no easy job. In fact there are articles about this subject containing warnings and solutions. So after reading all of them I w Jacking up an Abarth is no easy job. In fact there are articles about this subject containing warnings and solutions. So after reading all of them I was more confused than before I started. I wanted to jack up the car to clean behind the mag wheels, wheel wells and underneath the car. So I purchased a jack and stands and called Kyle for help. He offered his time so I drove down to Capital Dodge to meet with him. He was dressed in a dress shirt (white) and tie but did not hesitate to jump down on his belly to look underneath and provide me with all the instructions I needed to safely jack up my Abarth without damaging the side panels. Quite frankly, if I was in my dress shirt and tie, you would have to be one special person to get me on the dirty ground like that. So this goes to show you how special you are when dealing with Kyle McColl, Service Manager! Last year Kyle spent a half hour explaining to me the best way to store my car for the winter addressing tires and so on. More
by peterpq3
Employees Worked With
October 21, 2014
Satisfied used car customer We recently bought a 2011 Dodge Nitro at Capital Dodge. I was worried about the 'check engine' light coming on shortly after the purchase. I was expec We recently bought a 2011 Dodge Nitro at Capital Dodge. I was worried about the 'check engine' light coming on shortly after the purchase. I was expecting to have to fight to have this fixed. To my astonishment, they fixed it free of charge under the 30-day used car warranty without any argument. I also raised the issue of a split boot on a ball joint. The ball joint was still fine, but with the boot not protecting it anymore, it was a matter of time before it became defective. Ryan Rodney did not make any promise, but he managed to have it approved to be replaced under warranty (actually the whole control arm), even after the 30-day warranty as we could not find a mutually acceptable appointment time to have it fixed before the end of the 30-day warranty. I had to pay for the wheel alignment though. No question that we will be back to see Rodney at Capital Dodge for servicing our Nitro in the future. More
by lotusgagne
Employees Worked With
October 15, 2014
If you work in Ottawa and live in Kanata don't go there Their shuttle service policy is that they only go East of the 416/417 split after 9 am, so if you need service and need to be at work before 9:30, bri Their shuttle service policy is that they only go East of the 416/417 split after 9 am, so if you need service and need to be at work before 9:30, bring it some where else. More
by chezaj
Employees Worked With
Service Department
