Capital Chrysler Jeep Dodge - Service Centre

Fast and Reliable I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was v I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was very happy with the excellent customer service I received from service advisor Nick Hall and the shuttle driver Neil. Will definitely return for my next scheduled maintenance. More

Experience at Capital Chrysler Jeep Dodge I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professio I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professional and friendly. He dealt with my truck issues quickly and efficiently. I would recommend this dealership specifically to all of my friends and family. More

Great customer service! We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name of our first service agent but he was very helpful and informative. One of our door seals was falling off and he had noticed another door that had the same problem. It was a quick and painless service to fix our key FOB the first day. We were asked to return the next day when parts came in for our door seals and again Ryan Rodney helped us and service was phenomenal! We had a busy schedule with diving out to Alberta the next day. He took the time to make sure our tire pressure was checked and windshield washer fluid toped up for our trip in a quick and timely manner! Thank you for all your help! More

Capital Dodge I receive outstanding service from Ryan Rodney I had not been to Capital Dodge for a while. When I arrived Ryan beaconed me to drive into his bay. Once in his bay I was greeted by my name. Mr. R I had not been to Capital Dodge for a while. When I arrived Ryan beaconed me to drive into his bay. Once in his bay I was greeted by my name. Mr. Rodney knew why I had come to Capital Dodge. Aside from my rust inspection he told me about a safety recall on my Dodge Charger. I then went and looked at new trucks - maybe my next vehicle. After a reasonable amount of time, Ryan came to the showroom to tell me the result to my rust proof inspection. I received the good news, the car was in good shape. They did some touch up to the undercarriage. Ryan will keep me informer about the safety recall. I have confidence in my service advisor RYAN RODNEY - He is a valued representative for Capital Dodge. When you buy a car you deal with a sales person for a short period of time. When you have the vehicle you deal with the service advisor for a number of years, Mr Ryan Rodney has made this an enjoyable experience for me and has made efforts to keep my family safe. Thanks RYAN More

Ryan Rodney - the very best in customer service!! I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's th I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's the best in every way. Professional, friendly, smart, resourceful. He takes excellent care of me every time. Thanks Ryan!! You deliver the very best in customer service. They should write the customer service manual based on YOU!! Tim Nast, Ottawa More

Multiple Service Visits for Grand Caravan 2014 I had several issues with my brand new Grand Caravan 2014. I have always brought it to Capital Dodge for service. During drop off / pick up I have dea I had several issues with my brand new Grand Caravan 2014. I have always brought it to Capital Dodge for service. During drop off / pick up I have dealt mostly with Nick Hall. He is the service desk person par excellance: always friendly, with a smile. He listens well to my issues and during pickup explains in details work done. Way to go, Nick! More

Being that guy! Well I am a little picky and might find issues others wouldn't notice but the service team at Capital are always listening. Nick provides me daily upd Well I am a little picky and might find issues others wouldn't notice but the service team at Capital are always listening. Nick provides me daily updates on the vehicle. He was able to fix my concerns in a timely fashion. Very happy with the service provided from Nick and his team. Well done and look forward to my next visit. Thanks again More

Engine Light With countless issues with our new 2014 Dodge Grand Caravan, an unexpected engine light came on. We stopped in at Capital Dodge, which is not where w With countless issues with our new 2014 Dodge Grand Caravan, an unexpected engine light came on. We stopped in at Capital Dodge, which is not where we purchased the van, and they took the time to fix the issue. They were booked solid and down technical/mechanical staff but still managed to find the time to fix our issue. More

Great Service Capital Dodge Chrysler Jeep in Kanata is the dealer me and my wife use on a regular basis. Today I dropped my Jeep off at noon to have my Windshield Capital Dodge Chrysler Jeep in Kanata is the dealer me and my wife use on a regular basis. Today I dropped my Jeep off at noon to have my Windshield Washer Reservoir replaced. I informed them that I would be returning at 3 PM. When I arrived to pick up my vehicle my preferred Service Adviser Ryan Rodney greeted me as I came through the door to the Service area. He asked how my day was and told me my vehicle was ready for me.and immediately retrieved my paperwork. I asked him several questions about the job as I always do and he answered them in a clear and concise manner and all to my satisfaction. I payed my bill and was on my way in less than 15 minutes. Service is the main reason my family has purchased our last 4 vehicles from Capital Dodge Chrysler Jeep will continue to do so in the future More

My new Brakes on my Dodge Journey Last week was a difficult time for me, my brakes were making squeaky sounds when stopping and Ottawa was under a freezing warning after beating anoth Last week was a difficult time for me, my brakes were making squeaky sounds when stopping and Ottawa was under a freezing warning after beating another coldest records. On the Wednesday 11 of February, an important evening meeting was taking place in Montréal which I had to make or break. Before I make my last option to cancel, I bravely call the service department at Capital Dodge to book an appointment. My Irish Luck was with me, the service had an opening for 2:00 PM. At my arrival, Ryan Rodney who was at the service desk put me immediately at ease with my vehicle's problem. He was very understanding of the situation. After we had an inspection and a report, he decided without hesitation what was the best way they could do to fix my brakes by replacing the necessary parts and letting me know that they could get the Job done and ready before supper. I was absolutely amazed to have my vehicle ready sooner than planned and to realize that the cost was below estimate. At the end, I was able to make my business trip and save the day. Actually, it was Capital Dodge who save the day !!! Now, I will never feel difficult to stop again if any more problems arise on my Dodge Journey. From now on I will recommend Capital Dodge to my friends and colleagues or at least to suggest them to be booking an appointment for a oil change and see for themselves. More