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Capital Chrysler Jeep Dodge - Service Centre
Ottawa, ON
388 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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388 Reviews of Capital Chrysler Jeep Dodge - Service Centre
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April 11, 2015
Customer Service is What Really Counts We purchased our vehicle 10 months ago and encountered a slight problem with the cooling module. From the moment we walked in to the Service Dept., Ry We purchased our vehicle 10 months ago and encountered a slight problem with the cooling module. From the moment we walked in to the Service Dept., Ryan Rodney greeted us with a smile. He was so friendly and courteous. We were able to quickly arranged shuttle service so we could shop for a few hours. The shuttle driver was unbelievable, he gave us his card and told us to call him when we were ready to be picked up. Unfortunately, the repair took longer than anticipated. Ryan wanted to keep our vehicle overnight to make sure we received the vehicle back without any further problems. He quickly arranged for a rental and then followed up with a call the next morning to tell us our vehicle was ready. This was our first experience with the Service Department and only wish that other car dealerships treated their customers in the same way. More
by Fran
Employees Worked With
April 09, 2015
Good service here I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated with care and respect. Particularly I have always got excellent service from both Kyle and Ryan. They have been extremely professional, helpful, and efficient. More
by Jeannie
April 08, 2015
Good service sells cars I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is professional, knowledgeable and trustworthy. If Ryan recommends a service I know it's necessary and not just an upsell. He makes me feel that he appreciates long time customers. Lee Iococa said dealerships should be called "service and sales" Ryan understands that if I'm happy with the service I'll buy the next car at Capital Dodge as well. He is an asset to Capital Dodge. More
by Doug
Employees Worked With
April 07, 2015
Above & Beyond Always! I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extre I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extremely professional. I can call him at any time to ask a question and he is always helpful. Ryan also keeps me informed about what is happening with my vehicle and he has even SAVED ME MONEY which is almost unheard of with a dealership service department. Kudos to you Ryan for always being there for me!!!! More
by fubar88
Employees Worked With
April 01, 2015
Thankyou to Nick Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situat Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situation seriously and being respectful. Kudos to Nick Hall. More
by Deb
Employees Worked With
Nick Hall
April 01, 2015
Ryan Rodney: One of the best Service Managers I have met I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexu I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexus), and my wife, children and I currently have 5 cars (including some Japanese brands). I have been with Capital Dodge for almost 15 years. Ryan is one of the best service managers I have EVER met. Always kind and polite, and extremely helpful. Very accommodating too. He also is very honest and gives a fair picture before he starts the work. He cares for the customer and the dealer. I had a older Caravan from 2001 to 2010. I may not have bought a newer one from Capital Dodge if it was not for him and the service he guaranteed. Capital Dodge should do their best to keep people like him because I have seen "head-hunters" lure people to "greener meadows". More
by johno
Employees Worked With
March 31, 2015
Utmost confidence Last week's servicing marked the 4th anniversary of my Charger purchase and, in my opinion, not only does the overall quality of Capital Dodge's servi Last week's servicing marked the 4th anniversary of my Charger purchase and, in my opinion, not only does the overall quality of Capital Dodge's service, advice and professionalism continue to grow, but particularly that of Assistant Service Manager, Ryan Rodney, whose expertise and attention to detail is only surpassed by his engaging and focused approach to serving my best interests. Thanks for taking care of business Ryan. More
by R/T
Employees Worked With
March 30, 2015
Fast and Reliable I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was v I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was very happy with the excellent customer service I received from service advisor Nick Hall and the shuttle driver Neil. Will definitely return for my next scheduled maintenance. More
by AG
Employees Worked With
Neil McColl , Nick Hall
March 28, 2015
Experience at Capital Chrysler Jeep Dodge I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professio I had the most amazing customer experience at Capital Chrysler Jeep Dodge recently. Ryan Rodney, the Assistant Service Manager was extremely professional and friendly. He dealt with my truck issues quickly and efficiently. I would recommend this dealership specifically to all of my friends and family. More
by Giver and taker
Employees Worked With
March 23, 2015
Great customer service! We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name We had a great customer experience here! The first day we came in for some quick basic service and repairs! Unfortunately I can't remember the name of our first service agent but he was very helpful and informative. One of our door seals was falling off and he had noticed another door that had the same problem. It was a quick and painless service to fix our key FOB the first day. We were asked to return the next day when parts came in for our door seals and again Ryan Rodney helped us and service was phenomenal! We had a busy schedule with diving out to Alberta the next day. He took the time to make sure our tire pressure was checked and windshield washer fluid toped up for our trip in a quick and timely manner! Thank you for all your help! More
by B00ND0XX
Employees Worked With
