Capital Chrysler Jeep Dodge - Service Centre

Kudos to Ryan Rodney Two weeks ago I took my car into Capital Dodge and I must say that Ryan Rodney, the service manager, was awesome. Car dealerships have a not so fav Two weeks ago I took my car into Capital Dodge and I must say that Ryan Rodney, the service manager, was awesome. Car dealerships have a not so favourable reputation these days but Ryan made me feel at ease. He was polite, trustworthy, very informative and detailed. I wish there were more Ryan Rodney's in the customer service industry. More

World Class Service from Ryan Rodney! My van had a serious issue with the cylinder head and I took to Ryan at Capital Dodge for a second opinion. Ryan listened to my concerns and carefully My van had a serious issue with the cylinder head and I took to Ryan at Capital Dodge for a second opinion. Ryan listened to my concerns and carefully explained the entire process to diagnose the problem. He called me back when he said he would and confirmed this was a known issue to Chrysler Canada. I was pretty relieved to hear this given the dealership I had taken it to the day before said without actually diagnosing the problem, they "knew" it was not a warranty covered issued and estimated the costs would be in the thousands! Before you have any major servicing performed on your Dodge Chrysler vehicle, take it to Ryan and his team, they will give you an HONEST and professional opinion. Trust is at the core of any service relationship and you can be sure I completely trust Ryan for service inquiries in the future! More

Ryan is awesome I've purchased three vehicles from this dealership. Ryan at their service department has been taking care of our cars for about seven years now. He is I've purchased three vehicles from this dealership. Ryan at their service department has been taking care of our cars for about seven years now. He is awesome, one of the friendliest guys I've ever met, very knowledgeable and always willing to go the extra mile to make customers happy. I really haven't received service like Ryan's at any other garage. If you're in for repairs, be sure to ask for Ryan! More

Customer Service is What Really Counts We purchased our vehicle 10 months ago and encountered a slight problem with the cooling module. From the moment we walked in to the Service Dept., Ry We purchased our vehicle 10 months ago and encountered a slight problem with the cooling module. From the moment we walked in to the Service Dept., Ryan Rodney greeted us with a smile. He was so friendly and courteous. We were able to quickly arranged shuttle service so we could shop for a few hours. The shuttle driver was unbelievable, he gave us his card and told us to call him when we were ready to be picked up. Unfortunately, the repair took longer than anticipated. Ryan wanted to keep our vehicle overnight to make sure we received the vehicle back without any further problems. He quickly arranged for a rental and then followed up with a call the next morning to tell us our vehicle was ready. This was our first experience with the Service Department and only wish that other car dealerships treated their customers in the same way. More

Good service here I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated with care and respect. Particularly I have always got excellent service from both Kyle and Ryan. They have been extremely professional, helpful, and efficient. More

Good service sells cars I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is professional, knowledgeable and trustworthy. If Ryan recommends a service I know it's necessary and not just an upsell. He makes me feel that he appreciates long time customers. Lee Iococa said dealerships should be called "service and sales" Ryan understands that if I'm happy with the service I'll buy the next car at Capital Dodge as well. He is an asset to Capital Dodge. More

Above & Beyond Always! I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extre I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extremely professional. I can call him at any time to ask a question and he is always helpful. Ryan also keeps me informed about what is happening with my vehicle and he has even SAVED ME MONEY which is almost unheard of with a dealership service department. Kudos to you Ryan for always being there for me!!!! More

Thankyou to Nick Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situat Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situation seriously and being respectful. Kudos to Nick Hall. More

Ryan Rodney: One of the best Service Managers I have met I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexu I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexus), and my wife, children and I currently have 5 cars (including some Japanese brands). I have been with Capital Dodge for almost 15 years. Ryan is one of the best service managers I have EVER met. Always kind and polite, and extremely helpful. Very accommodating too. He also is very honest and gives a fair picture before he starts the work. He cares for the customer and the dealer. I had a older Caravan from 2001 to 2010. I may not have bought a newer one from Capital Dodge if it was not for him and the service he guaranteed. Capital Dodge should do their best to keep people like him because I have seen "head-hunters" lure people to "greener meadows". More