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Capital Chrysler Jeep Dodge - Service Centre
Ottawa, ON
391 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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391 Reviews of Capital Chrysler Jeep Dodge - Service Centre
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May 27, 2015
Poor Service I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this dealership was unwilling to even try to get BEST-TOP to warranty it for me, all they said is that its "damage not a defect" and not even willing to ATTEMPT to get warranty for me. I feel this is poor service, especially when I went to a dodge dealer in NWO and dodge THEMSELVES was willing to replace the top for me and did send me a new one after seeing the pics. Unfortunately the top dodge sent was a factory model and isn't the same model as the upgraded BEST-TOP that was sold with my jeep. Dodge told me to come back to capital dodge to get them to warranty it with BEST-TOP nut like I said they are unwilling to even TRY! pissed off customer. $50, 000 for a jeep and cant even take the roof off! What a Joke! More
by Tammy
Employees Worked With
May 27, 2015
I'll be back! Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch wo Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch work! More
by Hs
Employees Worked With
Nick Hall
May 26, 2015
Ryan Rodney rocks ! Ryan is an excellent service manager. He is knowledgeable and manages his clients' needs with an abundance of circumspection - inspiring trust in the Ryan is an excellent service manager. He is knowledgeable and manages his clients' needs with an abundance of circumspection - inspiring trust in the dealership. Hooray ! More
by JGC2007
Employees Worked With
May 21, 2015
Good C.S. attitude but quality of work to be improved I had a mixed experience with this dealer when bringing my car for service. The problem in my car was accurately tracked down to a defective part, but I had a mixed experience with this dealer when bringing my car for service. The problem in my car was accurately tracked down to a defective part, but the work done to replace the part leaves me with an impression of bad quality of work. In a few words, the part was replaced, but something else was broken. To me this is unacceptable, and means no supervision, and not enough testing. Despite this bad experience with the repair job, the attention provided by the service advisor compensated it by providing a loaner car while the repair was done, and providing detailed explanations and updates. More
by mf
Employees Worked With
May 09, 2015
Recall service Ryan Rodney was fantastic to work with. He was very professional, friendly and kept me up to date as the recall service was being performed. If you Ryan Rodney was fantastic to work with. He was very professional, friendly and kept me up to date as the recall service was being performed. If you need service done on your vehicle, go see Ryan, he'll look after you. Great job Ryan! More
by Olivia
Employees Worked With
May 08, 2015
Very Satisfactory Nick Hall was first rate. He ensured that I was aware of the work that was required, including additional work not readily apparent. Neil McColl, Sh Nick Hall was first rate. He ensured that I was aware of the work that was required, including additional work not readily apparent. Neil McColl, Shuttle Driver, was friendly and outgoing. More
by GRC
Employees Worked With
Neil McColl, Nick Hall
May 05, 2015
Recall service My service was performed through Nick Hall. The service was completed ahead of schedule and was checked out in reasonable time. The only thing that My service was performed through Nick Hall. The service was completed ahead of schedule and was checked out in reasonable time. The only thing that could have been done better would to have called me when the vehicle was actually ready and not wait until I came to get it. More
by RobertW
Employees Worked With
Nick Hall
May 05, 2015
Extremely Knowledgeable & Friendly Service I dealt with Nick Hall and was extremely impressed with the service I received. I had a differential cable come loose and I pulled in and they assesse I dealt with Nick Hall and was extremely impressed with the service I received. I had a differential cable come loose and I pulled in and they assessed the problem immediately and had it fixed in NO time. I'm in Greely so Kanata is a bit far to go back but I would not hesitate to recommend them to anyone in the West End. I will definitely go back if I am in that end of town. More
by BigRedMachine
Employees Worked With
Nick Hall
May 04, 2015
Service on my car Had my vehicle serviced with Nick Hall, he took the time to explain everything on my work order, made sure I was updated every step of the way. I woul Had my vehicle serviced with Nick Hall, he took the time to explain everything on my work order, made sure I was updated every step of the way. I would recommend the dealership and Nick Hall to my family and friends. More
by S.c
Employees Worked With
Nick Hall
May 04, 2015
With Sincere Thanks My Fiat 500L and I will soon be celebrating our first anniversary, June 24th to be exact! Thoroughly love my "Happy Car" and the outstanding service My Fiat 500L and I will soon be celebrating our first anniversary, June 24th to be exact! Thoroughly love my "Happy Car" and the outstanding service that I received over the past year from Ryan Rodney and his team. Ryan is exceptional as a service advisor, extremely knowledgeable, patient, friendly and polite. Couldn't ask for more. I depend on my car to get me through some very busy days. Knowing that Ryan and his team are looking after my Fiat, gives me peace of mind! Thank you Ryan. Also want to say a special thank you to Andreanne who provided expert advice when purchasing my Fiat, to Wendy for doing a terrific job on scheduling my service visits and to Neil McColl for his safe and reliable shuttle service, during my scheduled maintenance visits. Thanks everyone! More
by Bonnie M.
