Capital Chrysler Jeep Dodge - Service Centre

Always great service While it is never a great pleasure to take time for service to one's vehicle, it is made much more satisfying when working with the service staff - e While it is never a great pleasure to take time for service to one's vehicle, it is made much more satisfying when working with the service staff - especially Ryan Rodney - who over the many years I have been coming to Capital Dodge has always been warm and friendly, knowledgeable, helpful and makes the whole process much more satisfying. More

Excellent Service The only person in the service department that was able to help me with my dodge Ram issues , great attitude and very highly appreciated Thank you The only person in the service department that was able to help me with my dodge Ram issues , great attitude and very highly appreciated Thank you More

Going beyond The brakes on my Dodge caravan were worn. I had a brake inspection and the team were proactive and checked that the parts were under warranty hence sa The brakes on my Dodge caravan were worn. I had a brake inspection and the team were proactive and checked that the parts were under warranty hence saving me a great sum. They were all very courteous and explained the procedure very well. More

Service Center terrible service Took my 2014 ram1500 in as I had an oil leak. Vehicle is under warranty. They phoned and said the bill for fixing will be 50$ just to look at it and 1 Took my 2014 ram1500 in as I had an oil leak. Vehicle is under warranty. They phoned and said the bill for fixing will be 50$ just to look at it and 180$ to fix it and shampoo under neith. I explained it was under warranty. They commented that they didn't do the oil change. I explained that it was another Dodge dealership that did the oil change out of town. So we paid the 50$ for them just to look at it and took our business else where. The receptionist phoned the following day to ask how our service was. Her comment was if it goes under warranty the technician doesn't get paid. I phoned the Dodge dealership out town and I will make a special trip for them to take care of me. They explained the issue with these trucks and offered to cover the 50$. I guess capital is just about money and scorecards instead of the customer. Jimmy was who we spoke with at capital. More

4 pts of contact dodging acknowledgement of inconvenience Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered s Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered shuttle service, living in Carleton Place felt I could wait the two hrs. Arrived there a few minutes early and time actually took 3 hrs. Was given bill from Nick showing $10 more than the quote I had printed on-line the day before and he went and he had it adjusted. Tested hook up on a friend's trailer a few days later and lights not working. Good thing I did not need to use the trailer that weekend. Went on-line to Capital Dodge and chatted with person giving her full details of my frustrations( mileage, time, did someone not check wiring?. I could have taken for same installation at local Canadian Tire just 5 kms from home, but thought I`d take it to where we purchased the vehicle as that is where it would be done professionally.) She apologized and gave me 1.855 phone number and web link for service to contact dealership. In the mean time Brian had emailed my spouse and I as he saw we were shopping parts, did not here back from us, after I found out the wiring was not working I emailed him back (wecare@capitaldodge.ca) with copy of our frustrations from chat, to which we have yet to hear back. Spoke with someone on that number again explained frustrations, transferred me over to Wendy to book another appointment, asked Wendy how we go about making a formal complaint, she said to speak to Nick Hall our service advisor. Went in couple minutes early for appointment at 1:30 PM yesterday and was met by Ted Cameron, told Ted I was frustrated with having to come back. Service took about 40 minutes, Ted explained that what might have happened is that a connection was not crimped properly and everything ok now. No acknowledgement of inconvenience. From your website you have been providing excellent service for over 50 years to the Ottawa area. I have only been in the customer service business for over 30 years, but I believe I can offer some tips for you: 1. Empower your employees to offer resolution and take ownership at first point of contact. `I am sorry for your obvious inconvenience what can I can to make it better` . It just felt like everyone was passing the buck and no one cared. 2. Have service done a little ahead of time promised ( or on time) and wow your customer 3. Have quotes on-line match ones in store ( I printed my on-line one) 4. When you disconnect battery, have someone reset the clock ( this is an irritant that happened at both visits) 5. Change Brian`s email address. More

Nick in service is awesome. Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many tim Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many times I have been in Nick always greeted me with a smile and a lighthearted joke. He made me feel welcome instead of like a pain in the arse. He has always been pleasant, efficient, professional and all around awesome. Capital is incredibly lucky to have him as he is an asset. More

GREAT SERVICE I just had a problem addressed with my Fiat, and am writing to say I was very pleased with the service I received. I have been a customer for 3 years I just had a problem addressed with my Fiat, and am writing to say I was very pleased with the service I received. I have been a customer for 3 years and have always been treated with respect and promptness. Special thanks to Ryan Rodney for always going the extra mile on my behalf. Very satisfied and happy I can acknowledge the service in this survey. More

Communication Very good communication in between our Service Advisor, Nick Hall and ourselves. We found Nick to be very responsive to our inquiries concerning the p Very good communication in between our Service Advisor, Nick Hall and ourselves. We found Nick to be very responsive to our inquiries concerning the problems with our vehicle and keeping us up to date on the progress of repairs. Ron & Roly Dewar More

Great service!! I went to your dealership to have my oil changed etc. on my Dodge Grand Caravan and received wonderful courteous service especially by Denis and Ryan I went to your dealership to have my oil changed etc. on my Dodge Grand Caravan and received wonderful courteous service especially by Denis and Ryan the Assistant Manager. I must admit that every time I go here the staff have been very helpful. Thank you for taking good care of my car. Shirley xxxxxx More