Capital Chrysler Jeep Dodge - Service Centre

Finally FIAT is recognized throughout the dealership!!! So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the So I have owned a FIAT Abarth since 2013. Andrianne in Sales is awesome and has always being there to help me. However, it has taken some time for the rest of the dealership to become Fiat Friendly. This is especially true in most Fiat Chrysler dealerships. For example, my wife wanted to purchase me two Abarth Scorpion Coffee mugs and went to a dealer in Quebec (Hull) where she works only to be told by the Parts department of a FIAT dealership that they do not order Fiat stuff like mugs. So last week I called the Parts at Capital Chrysler Jeep Dodge (Fiat should be in this name!!!) and asked for these two mugs. The parts department went on the computer and then sent me an e-mail with a picture to confirm that these were what I wanted. I said yes and two days later they called and they were ready for pick up. Amazing!! :) I would like to congratulate Capital Chrysler Jeep Dodge for finally incorporating the Fiat brand with their long time Jeep, Dodge and Chrysler brands. I understand that it was a difficult transition but I am very pleased that they have succeeded! It seems like my baby finally has a dealership home to visit :) More

Extremely Helpful I brought my 2012 Fiat in for servicing and was very lucky to be helped by Nick Hall. Off the bat I was impressed he noticed my spouse and I had drive I brought my 2012 Fiat in for servicing and was very lucky to be helped by Nick Hall. Off the bat I was impressed he noticed my spouse and I had driven from all the way in from Petawawa on a Saturday morning (no closer Fiat dealer) and asked how our drive had been, sometimes it's the little things. He was very knowledgeable and seemed to know a great deal about the common 2012 Fiat issues and servicing they require. He was very friendly and easy to deal with, it felt like he was really there to help me and cared about the experience I had. No one likes having to bring their car in for service but Nick made it a much more enjoyable experience. More

Love the Express Lane! This review is long overdue! I have visited the express lane few times now and I am impressed every time. It is clear they care about the customer. Th This review is long overdue! I have visited the express lane few times now and I am impressed every time. It is clear they care about the customer. They are professional and friendly and understand the "express" aspect. The loyalty card is a fantastic idea and really separates Capital from the competition. Keep up the great work! More

service I've been going to Capital Dodge for service for the past 10 years. I've bought 2 cars from them over the years. I've always dealt with Ryan Rodney (S I've been going to Capital Dodge for service for the past 10 years. I've bought 2 cars from them over the years. I've always dealt with Ryan Rodney (Service Adviser) and Kyle McColl (Service Manager). Whenever I have issues with my vehicle's they always take the time to listen and make me feel at ease. When I leave my vehicle's with them I know That my car is in good hands. They address and Resolve any issue's that I may have. The service I get from both Kyle and Ryan is above and beyond what would normally be expected. And as such I would strongly recommend this dealership. More

Just in the "Nick" of time I knew my Journey was a mess with only 200Kms left on warranty. Found everything! All covered too! Never got annoyed with constantly updating me! I knew my Journey was a mess with only 200Kms left on warranty. Found everything! All covered too! Never got annoyed with constantly updating me! More

Go see Brent Smith!! Recently came for a break inspection at Capital. Brent Smith in the service department went above and beyond to make sure that my Mazda was taken care Recently came for a break inspection at Capital. Brent Smith in the service department went above and beyond to make sure that my Mazda was taken care of and out by the time I needed it. He is detail oriented and makes sure the customer is informed of upcoming services to ensure the health of the vehicle. Would definitely recommend going in to have service taken care of by him again. Thanks Brent!! More

Year After Year, Undeniable Value And Client-centric Care Since I bought my 2011 Jeep Wrangler JK new, the Capital Chrysler Jeep Dodge, Service Department teams have been reliable and caring stewards of the v Since I bought my 2011 Jeep Wrangler JK new, the Capital Chrysler Jeep Dodge, Service Department teams have been reliable and caring stewards of the vehicle. They are my prime advisers, maintenance, repair and off-road build planning and service provider. Collectively, they are excellent educators too---and I love learning in depth about both my vehicle, and off-roading as a whole. I respect and appreciate the teams' competencies and customer-care orientation (each and every individual). Kudos to those associated with this dealership's day-to-day service operations that I've met and interacted with over the past 4+ years.. This includes the tactical service management and delivery team, the technicians effecting the work, along with Eric in Parts. They are, IMHO, central to Capital Chrysler Jeep Dodge success---this from my years of personal experience as a engaged client. As a vehicle owner I value quality and reliability, it's key to my returning time and time again! The synergy of all these individuals and their teams working together to satisfy their clients is, for lack of better words, exceptional! Best of all, I know from experience that many that I interact with, care. When I'm pleased or happy with my Jeep JK's reliability both on and off-road, and with their customer-care---they too head home at the end of the work day feeling pretty good about their work and the enduring relationships they've nurtured with their clients. This I know as a fact. Ask them sometime. Cheers+ _____________ Mark (Changing Gears) Geres TrailRated2011 (aka Rock Rugged) www.geres.ca Sent from my ThinkPad T510 More

Excellent Experience I had my Fiat Abarth Flatbeded into Capital Dodge from deep within the Ottawa Valley and I'm happy to say it ended up in front of Nick Hall. Nick too I had my Fiat Abarth Flatbeded into Capital Dodge from deep within the Ottawa Valley and I'm happy to say it ended up in front of Nick Hall. Nick took great care of the second love of my life and took really good care of my car for me. He kept me informed of all the repairs and parts issues and reasured me that the warrenty would cover it all. It was so nice to deal with a service centre as professional as Capital was and to knkow there are no unseen costs involved. Thanks again Nick. MIKE More

Definitely Recommended Our Fiat 500C showed up on the back of a tow truck unexpectedly... The team handled it perfectly. It had emptied ALL of its oil and since the plug ble Our Fiat 500C showed up on the back of a tow truck unexpectedly... The team handled it perfectly. It had emptied ALL of its oil and since the plug blew off, it was also ALL over the engine etc. Nick kept us posted every step of the way on any damage and the spent a ton of time making sure every little corner had been cleaned properly so there would be no residual smell. Nick went above and beyond when explaining what happened and documenting extra details as we needed a thorough copy to bring to another business to be reimbursed (all of this was a result of their mistake). The staff were friendly, informative and above all, talented! Thanks to everyone that was involved! More

Magic! I went to Capital Chrysler Jeep Dodge on Palladium to ask how and when they could solve the issue that was bordering me on my 2009 Dodge Journey. Nick I went to Capital Chrysler Jeep Dodge on Palladium to ask how and when they could solve the issue that was bordering me on my 2009 Dodge Journey. Nick Hall listen to me and smile like a magician and very clearly, he gave me several options to solve immediately the issue. I was very happy to receive a five star service and to see that the issue was solved in lesser time than I expected! I highly recommend this dealer and ask specifically for Nick Hall as a service advisor if you want to see some magic. More