Capital Chrysler Jeep Dodge - Service Centre

Poor Sevivce My Wife and I have been loyal customers at Capital Dodge for our last two vehicles. Our 2012 Jeep Compass needed new brakes all around so we had them My Wife and I have been loyal customers at Capital Dodge for our last two vehicles. Our 2012 Jeep Compass needed new brakes all around so we had them done at a cost of over 1,200.00 dollars. After leaving the dealership I got home and they were squealing so I called made an appointment and took the Jeep back not ounce but four times having to use two days of my holidays from work and they still couldn't fix the problem. I will be taking our Jeep to another garage to get the brakes fixed properly at my cost again and instead of trading in my Jeep for a Dodge Ram 1500 I will be trading it in on a Ford F-150. Capital Dodge has lost us as costumers for sure. G. Valliquette More

Service I brought my 2014 Jeep Grand Cherokee into Capital Dodge and as usual I am very impressed with their Service. Nick Hall was the Service Manager lookin I brought my 2014 Jeep Grand Cherokee into Capital Dodge and as usual I am very impressed with their Service. Nick Hall was the Service Manager looking after us and kept me informed as to what work was needed as well as any additional costs and when it would be ready. We are very happy with our decision in buying the Grand Cherokee (it is our first Dodge/Jeep Product) and very pleased with the service we receive from Capital Dodge Rob Kilroy More

Started out sour, ended up sweet! My daughter had an experience at Capital dodge so negative from the service department it lead me to step in. She bought a 2013 Dodge Dart at Town and My daughter had an experience at Capital dodge so negative from the service department it lead me to step in. She bought a 2013 Dodge Dart at Town and Country Chrysler in Smiths Falls Ont when she graduated college. She has had one catastrophic failure after another, recall after recall! The service department at Town and country Chrysler were not helpful at all and very condescending to her. I will never go back to that dealership even though we have purchased many new Chrysler vehicles in the past from them. Fast forward to June 2016...still having transmission dash lights come on and her car acting up she ended up at capital dodge as she now resides in Ottawa. Initially they ran several diagnostic tests on it, thought they fixed the problem she paid the bill drove away and the problem continued, and continued...now I understand the mechanics were just as frustrated at this car as my daughter was but throwing parts at it to try to fix it was not the answer. I made a call to the service manager Kyle McColl he was more than willing to listen to my version and was extremely helpful in trying to get this issue solved. Next comes Brent Smith service technician extrodanaire! He went above and beyond to not only get the problem fixed but paid for by Chrysler Canada as the bill was way out of reach for my daughter. I will be eternally grateful for the service we finally received and my faith has been restored in not only humanity but Chrysler Canada and the fine mechanics at capital dodge! Thank you from the bottom of my heart. Jean Bedford More

As always, a reliable and quick service I take in my Journey for oil changes as well as tire swaps and I always have a wonderful experience. Brent Smith was very welcoming and attentive to I take in my Journey for oil changes as well as tire swaps and I always have a wonderful experience. Brent Smith was very welcoming and attentive to all my needs and concerns. He was friendly and went out of his way to provide best care possible. Thank you Brent! More

Excellent Service!!!! I’ve have been a customer of Capital Dodge for more than 8 years. Ryan Rodney always goes above and beyond for all my vehicle service needs. He's extr I’ve have been a customer of Capital Dodge for more than 8 years. Ryan Rodney always goes above and beyond for all my vehicle service needs. He's extremely professional, friendly and courteous but most of all knowledgeable. I can call him at any time to ask a question and he is always helpful. Ryan also keeps me informed about what is happening with my vehicle and he has even SAVED ME MONEY which is almost unheard of with a dealership service department. Recently, the A/C on my 2013 Caravan died. Normally this would be a warranty issue but we were over the 3 years or 60 000 km so I assumed I was out of luck. Expecting a huge repair bill I contacted Capital Dodge and asked for Ryan with the hopes that there might be some way to reduce the cost of the repair. I brought the van in to Capital Dodge Shop and after a carefully review diagnosing the problem, Ryan Rodney called me to inform me he had arranged for the solution to be covered by Dodge as a good will warranty offer and I will have to pay nothing!!!. I can't thank Capital Dodge enough, and Ryan Rodney in particular (of course I want to include the mechanic team) for helping me out! I was very, very impressed with the professional service and the willingness to go beyond the call of duty! Certainly made my day! Kudos to you Ryan and Team, for always being there for me!!!! I would highly recommend capital dodge and their team. More

The beat goes on Bought the vehicle 5 years ago from and had it serviced at Capital Dodge; and that relationship is continuing even after the extended warranty has exp Bought the vehicle 5 years ago from and had it serviced at Capital Dodge; and that relationship is continuing even after the extended warranty has expired entirely due to the engagement and professionalism that Capital Dodge exudes every time you walk in the door. I'm 64 years old, so I've been around the block a few times; and Ryan, Nick and Lyle "get it". More