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Capital Chrysler Jeep Dodge - Service Centre
Ottawa, ON
388 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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388 Reviews of Capital Chrysler Jeep Dodge - Service Centre
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August 24, 2016
Super nice JP explain everything that he was going to do. I went in for an oil change and a back tire issue, I was in and out within 45 minutes. First time usi JP explain everything that he was going to do. I went in for an oil change and a back tire issue, I was in and out within 45 minutes. First time using the express lane, it'll be the place I'll always go from now on. The whole staff were so nice. I enjoy the whole experience. More
by Amy Rule
Employees Worked With
August 21, 2016
Drop-in oil change and vehicle checkup I have used the Saturday drop-in oil change service many times over the past few yeas - so quick and convenient. In addition they have managed to do a I have used the Saturday drop-in oil change service many times over the past few yeas - so quick and convenient. In addition they have managed to do a few key repairs on the spot including brakes and keyless ignition recall. I find that the service team and mechanics know the Dodge vehicles extremely well and recommend them over the generic non-dealer service outlets. More
by Jimbo, Kanata
Employees Worked With
August 19, 2016
Fast oil change. Great customer service I went in for an oil change and was out in half an hour. It was a free oil change due to their rewards program and I was offered synthetic oil even th I went in for an oil change and was out in half an hour. It was a free oil change due to their rewards program and I was offered synthetic oil even though they weren't required to do so. I asked about booking an appointment for some other service I required and he made all the arrangements. At no time did I feel pressured to purchase anything extra, even though I did get the cabin filter changed. I have never had a bad experience with this dealership. More
by Jason
Employees Worked With
August 18, 2016
Great people to work with. I go to them becasue they are quick, reliable and have great customer service. There were times that I wanted to change stuff but after inspecting the I go to them becasue they are quick, reliable and have great customer service. There were times that I wanted to change stuff but after inspecting they advise not to. I appreciate their honesty. More
by Dodge van
Employees Worked With
August 13, 2016
Capital dodge service My man Robert Obando took very good care of me. Very professional and very pleased Only complaint is I had a 12 pm appointment and it took 6 hours f My man Robert Obando took very good care of me. Very professional and very pleased Only complaint is I had a 12 pm appointment and it took 6 hours for a 1.5 hour service Will be back Shuttle people were very pleasant as well More
by Tomdsr
Employees Worked With
Robert Obando
July 28, 2016
Awesome service Monday I brought my 2015 caravan in for an oil change. I mentioned that for the third time, first time to Brent that my vans suspension was very ruff Monday I brought my 2015 caravan in for an oil change. I mentioned that for the third time, first time to Brent that my vans suspension was very ruff. He had one of the technisions take it for a drive. They replaced some parts and is running much smoother. Also weather striping that I had mentioned in the past and was told was normal (and wasn't) replaced! I was very pleased with the customer service I received. More
by Shannon Baileu
Employees Worked With
July 25, 2016
Quality Experience! Unexpectedly my breaks went on my 2011 Jeep Compass earlier this summer. I went to the dealership hoping to book an appointment later that week or the Unexpectedly my breaks went on my 2011 Jeep Compass earlier this summer. I went to the dealership hoping to book an appointment later that week or the following week. But Nick Hall had me into the shop right away. The service, communication and dedication he provided was some of the best Iv'e ever experienced at any Dealership. He provided me with the best prices and carefully walked me through the whole experience from start to finish. I never felt pressured to spend money on extra services and was provided with a thorough explanation of each process. Nick made the whole experience a pleasant one. Thank you Nick! More
by ADimoff
Employees Worked With
Nick Hall
July 19, 2016
Poor Sevivce My Wife and I have been loyal customers at Capital Dodge for our last two vehicles. Our 2012 Jeep Compass needed new brakes all around so we had them My Wife and I have been loyal customers at Capital Dodge for our last two vehicles. Our 2012 Jeep Compass needed new brakes all around so we had them done at a cost of over 1,200.00 dollars. After leaving the dealership I got home and they were squealing so I called made an appointment and took the Jeep back not ounce but four times having to use two days of my holidays from work and they still couldn't fix the problem. I will be taking our Jeep to another garage to get the brakes fixed properly at my cost again and instead of trading in my Jeep for a Dodge Ram 1500 I will be trading it in on a Ford F-150. Capital Dodge has lost us as costumers for sure. G. Valliquette More
by Brenda.Gerry
Employees Worked With
July 14, 2016
They really helped me out whilst I was on vacation Hottest day of the year so far (42c), 7 people in a minivan driving from Toronto to Ottawa. AC breaks and only hot air coming out of the passenger & r Hottest day of the year so far (42c), 7 people in a minivan driving from Toronto to Ottawa. AC breaks and only hot air coming out of the passenger & rear vents. That describes my drive yesterday. First thing this morning I call several dodge dealers in the Ottawa area - no one could look at the vehicle and we were facing a hot and sticky drive home on Friday. My wife suggested that I called outside of the Ottawa area and so I called CapitalDodge in Kanata. 'Wendy' answered the call and immediately didn't say "no" (that is what the dealers had said to me). After a couple of minutes, I was booked in for 10am that very morning ( it was 9:15 when I made the call) I drove to Kanata and was greeted by Brent S., who quickly checked in the vehicles clue and informed me that my van also had a recall on it which they would also take of.Brent also showed my the the guest area where I could connect to wifi and have a coffee. Dave S., the mechanic on my van, kept me informed through the the visit of the progress and diagnosis - even bringing out the parts and showing me what was needed. When all of the work was done, Brent took me through eve thing and even managed to get the charge lower than his initial quote. Finally, after less than 4 hours, I was back on the road - this time with cool AC and the recall performed - Dave even took time to buff out the scratches that I had on one side of the vehicle - fantastic!!! My only wish is that this dealership was closer to where I live - I use my local Dodge dealership from time to time and Capital Dodge are head and shoulders above my local garage for service and friendliness... More
by Ttsc
July 08, 2016
Service I brought my 2014 Jeep Grand Cherokee into Capital Dodge and as usual I am very impressed with their Service. Nick Hall was the Service Manager lookin I brought my 2014 Jeep Grand Cherokee into Capital Dodge and as usual I am very impressed with their Service. Nick Hall was the Service Manager looking after us and kept me informed as to what work was needed as well as any additional costs and when it would be ready. We are very happy with our decision in buying the Grand Cherokee (it is our first Dodge/Jeep Product) and very pleased with the service we receive from Capital Dodge Rob Kilroy More
by Rob
Employees Worked With
Nick Hall
