Capital Chrysler Jeep Dodge - Service Centre

Great experience just like to say that not only was the service prompt and straightforward but also a pleasant experience which in some cases the car industry is not r just like to say that not only was the service prompt and straightforward but also a pleasant experience which in some cases the car industry is not renowned for! Seems also that Chrysler was also supportive-good to know as they were not under any legal obligation More

Fast, courteous, informative - express oil change Went in after work for an oil change. JP took me in right away, reminded me of my coupon, described exactly what was going to be done. Escorted me t Went in after work for an oil change. JP took me in right away, reminded me of my coupon, described exactly what was going to be done. Escorted me to the waiting area - a few minutes later, he was back with the inspection results and then a few minutes after that, everything was done. Super great service and as mentioned extremely polite and courteous. More

Not the sort of warm and fuzzy feeling that I had hoped for It was an interesting experience but not one that I would want to have repeated. Before I went to the dealership I called to ask how much it was goin It was an interesting experience but not one that I would want to have repeated. Before I went to the dealership I called to ask how much it was going to cost for a simple oil change. I was told that it would be just a little more than it cost me for my other vehicle from another manufacturer because they used a semi-synthetic oil instead of conventional oil. Upon arrival I was told that they do not use semi-synthetic oil but either conventional or synthetic oil and that it would be over $100 because synthetic oil was recommended for my particular vehicle. I was also told that this would be a cost saving because it would only need to be replaced after 10,000 kilometers instead of 5,000 kilometers as with conventional oil. I was choking on paying over $100 for an oil change but felt that it was acceptable because it would last longer. After paying I found out that the synthetic oil, like conventional oil, was only good for six months. Considering that the vehicle in question is an older occasional use vehicle, I will certainly not exceed 5000 kilometers in six months so it would have been nice to know this prior to selecting the more expensive oil. I then noticed that the oil change sticker showed that the oil should be changed after either 10,000 kilometers or in four (not six) months time. I fully acknowledge that all of the above isn't a big deal in the grand scheme of things but it did leave me feeling somewhat wary of returning for an actual service appointment. When I returned home and checked the itemized invoice I found out that the oil itself cost $74 (the same oil I can get at CT for around $50 and much less when on sale). More

OIl Change JP was helpful with explaining what was serviced and what remains to be considered for next visit. JP also consulted me on a seat heater issue which JP was helpful with explaining what was serviced and what remains to be considered for next visit. JP also consulted me on a seat heater issue which was problematic. More

Quick mechanical check I booked in a time for the guys to check on a rattle that I was hearing at rpm speeds. I couldn't make it to my appointment so I rescheduled, then I c I booked in a time for the guys to check on a rattle that I was hearing at rpm speeds. I couldn't make it to my appointment so I rescheduled, then I couldn't make my second attempt but luckily I could make it on my third try and they were so understandable! Either way, the checked out the rattle, removed what was causing it and it was done in 30min! Just enough time for me to walk the dog around the area to kill some time. Super nice guys. More

Consistent Excellence Th e Express Lane is brilliant. It makes me feel like no matter the issue, the team will take it seriously. I know they will listen, and know that the Th e Express Lane is brilliant. It makes me feel like no matter the issue, the team will take it seriously. I know they will listen, and know that they will look into it right away. It makes me feel like they value my time. More