Capital Chrysler Jeep Dodge - Service Centre

Service centre very consistent! Since purchasing my Jeep a year and a half ago. I've have great service every time I take it in. The staff are friendly and efficient and always happy Since purchasing my Jeep a year and a half ago. I've have great service every time I take it in. The staff are friendly and efficient and always happy to answer any questions I have. More

Great sales experience-ethical sales bonus system Our sales rep Shannon was awesome. She is precisely what a "car sales[wo]man" should be. She challenges the cliches on the career. She was knowledgabl Our sales rep Shannon was awesome. She is precisely what a "car sales[wo]man" should be. She challenges the cliches on the career. She was knowledgable, helpful, very responsive and attentive. Most of all, she used logical polite arguments to alleviate concerns instead of socially engineered sales pitches designed to redirect consumer attention to issues that dont actually matter. Most of all her honesty was appreciated when highlighting the realities her dealership faces in what it can and cannot do. Although this was clearly self-initiated on her part, Im sure it flowered because of Capital's system of compensation for its salesforce. The financing and acquisition of an import compliance letter lagged and could have been better but overall this was a positive experience so far. Much better support than the dealership where we purchased our last jeep. Thank you.   More

Fast friendly service I brought our van in for the express oil change. Service was completed within 15 minutes and the technicians very friendly. Very pleased with the serv I brought our van in for the express oil change. Service was completed within 15 minutes and the technicians very friendly. Very pleased with the service. More

A= service as usual JP Longpre and his crew were amazing as usual. I called in and the express lane was open and JP got me in and out in 15 mins. That included him pickin JP Longpre and his crew were amazing as usual. I called in and the express lane was open and JP got me in and out in 15 mins. That included him picking up extended warranty for my car as well. These guys are amazing and I will be a long term customer. Jesse Lachance More

Best service I have ever received from a business! My windshield wipers started up and then stuck in the up position just as I was leaving for work on Saturday morning. I panicked - we are a one-car, My windshield wipers started up and then stuck in the up position just as I was leaving for work on Saturday morning. I panicked - we are a one-car, one-driver family and I not only had work but a number of medical appointments for various family members over the next few days. Major snowfalls were also predicted. I called the service department and was told to bring it right over and they would do their best. As soon as I arrived, Tristan checked under the hood and said there was an ice build up under the plastic housing. He fetched a portable heater and with the help of a young mechanic, melted and cleared the ice. Then he tested the wipers, filled the windscreen fluid and cleaned the windscreen. Everything worked fine. I had imagined leaving the van to have serious work done and renting a replacement vehicle so that I could get on with my life and instead, I was only an hour late for work and back on track for everything else. No charge. A difficult week that was on its way to getting worse was turned around by one kind and helpful gesture. I provide customer service in my own job and am very aware of what good and bad service is. This was the best service I have ever received. More

Van service Brent S in the Service department was great to work with. Kept me up to date on the service of the van. When they couldn't see the issue I was havin Brent S in the Service department was great to work with. Kept me up to date on the service of the van. When they couldn't see the issue I was having with cold morning starts. Brent offered a free rental for the day so they can keep the van overnight. Even though they couldn't replicate the issue. The service tech removed the belts and inspected the pulleys which seems to have fixed the issue. Also very nice Shuttle Bus driver that dropped me off at my office. Thanks Neil.. Will be going back again for spring service. More