Capital Chrysler Jeep Dodge - Service Centre

Exceptional Service - This team know how to retain business 6 months ago I purchased a brand new jeep from Capital Dodge. This week I had an appointment to get my winter tires put on and my summer tires stored 6 months ago I purchased a brand new jeep from Capital Dodge. This week I had an appointment to get my winter tires put on and my summer tires stored for the season (I want to note that storing wheels was not a service I even knew they had, but Wendy made sure to share this with me when I called and booked which I was super happy about). When I was loading my tires into the back of the jeep I flipped up the soft top back window and the plastic window cracked! I was so disappointed, this jeep is less than a year old and a replacement is not cheap. When I was waiting for my winter tires to be installed I was sadly pricing a new back window and the parts and accessories guy, Brian recommended I ask about warranty. So I asked Dana, my Service Dep't guy, who referred me to Kyle, the Service Manager. I was very sceptical that I would receive positive feedback given the nature of problem and inability to prove how the crack happened. Kyle came out and took a look at the window and although he was also super doubtful that they would be able to send the window back as a warranty return, his immediate answer was "we are going to get you a new back window, we are going to help you with this". I know that this was 100% a good will/customer service act and that Capital Dodge will likely absorb this cost because windows are nearly impossible to warranty. In a world where "No" is way more common than "Yes", this blew my mind. I have not received service comparable to what these three gentlemen provided for me this week. Service like this is what makes an impression and forges bonds between customers and the team who are the face of the business. Before this out of this world amazing experience I had no loyalty to any one dealership in the Ottawa Valley, but I will now absolutely continue going back to service my Jeep, and to buy a new one when the time comes. More

Went in for an oil change, walked out with new keys Initially I went to the dealership to get an oil change, but knowing I wanted to upgrade my vehicle next year I wandered into the showroom to get an i Initially I went to the dealership to get an oil change, but knowing I wanted to upgrade my vehicle next year I wandered into the showroom to get an idea on pricing. The first friendly face I saw was Shannon. I was delighted to find out she was a salesman and went on to have the best car-buying experience ever. At one point she brought over another salesman, presumably because he thought she needed a hand. Guys - Shannon has got this, maybe you should be bringing her over to meet your clients instead, you'd probably sell more cars. More

Reliable Regular service Down to earth staff - helpful and prompt. Makes service easy with the helpful and convenient courtesy shuttle. I believe the drivers name is Neil. Down to earth staff - helpful and prompt. Makes service easy with the helpful and convenient courtesy shuttle. I believe the drivers name is Neil. Special shoutout to Brent Smith for providing shuttle service on his lunch hour in a pinch. Very much appreciated - great service from Brent as usual. More

Willingness to help is greatly appreciated I bought a brand new Trailhawk in Aug 2017 and over the next 26 days, my device would spend 17 of those days in the shop across 6 separate trips with I bought a brand new Trailhawk in Aug 2017 and over the next 26 days, my device would spend 17 of those days in the shop across 6 separate trips with 4 different issues. The main issue related to the passenger heat turning to MAX at start. This is obviously a frustrating experience to spend that much time with a brand new vehicle and dealing with the shuttle to get into/from work, but the team I worked with were very helpful. They continued to troubleshoot the issue and keep digging for a solution and even kept the vehicle for 2,3 and 4 days after the fix to test for repeat issues. Ultimately, Chrysler Canada was looped in and the service team started working with them to do additional troubleshooting. Near the end, Chrysler said they had nothing left to do and suggested that I just wait until they do a software update sometime in the near future. This is where Kyle got involved as I was unwilling to accept that as resolution. Kyle was friendly, understanding and helpful. I appreciate that he listened very well as I had made several suggestions for possible troubleshooting, which he ultimately proposed to Chrysler Canada and they accepted and authorized them to be done. Incidentally, one of the fixes I proposed which was originally expressed to be impossible - resolved the issue in the end. I now have my brand new vehicle back and all 4 original issues were corrected. Also, I wanted to thank Darrin(?) - the tech who worked on my vehicle extensively. He put in more time than he needed to on this and looked for solutions to the problem that I suspect someone without his experience would have been able to. Thank you everyone! More

Always friendly service department Have some issues with my 2015 Dodge Ram. The service team are always helpful and try to fix any issue promptly. I have brought many vehicles there and Have some issues with my 2015 Dodge Ram. The service team are always helpful and try to fix any issue promptly. I have brought many vehicles there and am overall satisfied with services. More

First class service in time of crisis My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side wou My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side would not close, the service team all pitched in to ensure it would be safe for me to drive across the city to be serviced by the business responsible for the conversion. Special thanks to Brent and Dave and to the "angel" mechanic who took the time while off duty to figure out how to close the door. This was a real crisis and instead of taking advantage , as some businesses may, all worked together and never even charged me. Thanks Capital Dodge, you are 5 star across the board ! More

Saved us thousands of dollars I cannot say enough about the service we received at Capital Dodge Palladium Drive. We were so impressed with the service from Dana Listman. I woul I cannot say enough about the service we received at Capital Dodge Palladium Drive. We were so impressed with the service from Dana Listman. I would highly recommend them to anyone looking for a great car and great service!!!!!! Guaranteed we will be back!!! More

Amazing I just want to say how amazing I was treated by service and how comfortable and safe they made me feel ! I love my truck and appreciate the great qual I just want to say how amazing I was treated by service and how comfortable and safe they made me feel ! I love my truck and appreciate the great quality service you give to your customers!!! I loved the way I was treated and Praise you guys for the great service you provide! Thank you so much again! Very happy! :) What a great honest wonderful place to have your vehicle serviced! More

The Service Department is wonderful We have been going to the service department for 20 years and the staff is always friendly and professional. The work on the cars is always done well We have been going to the service department for 20 years and the staff is always friendly and professional. The work on the cars is always done well and great communication keeping us informed of status. A caring place. Outstanding ! More

Worst dealership ever I went in to speak to someone about fixing my air conditioning and diagnose a yellow light on my jeep and had to show them my extended warranty four t I went in to speak to someone about fixing my air conditioning and diagnose a yellow light on my jeep and had to show them my extended warranty four times! They could not find it in the system! My warranty was about to expire in three weeks and when I brought my jeep in the yellow light was no longer flashing, of course. At that time I also mentioned the air conditioning, They said no problem, your warranty is good until the end of August, when it comes on again just bring it in! So I brought it in two weeks later because the light came in again and they said "sorry, we can't find your extended warranty". They had to call me back hours later to say they found it and said "sorry it expired August 20th". I TOLD THEM I HAD BEEN PRIOR TO THE DATE, and they said no problem I had until the 31st of August! Not only that, they wanted to charge me $89 for the diagnostic of the yellow light and $89 for the diagnostic of the air conditioning! Unreal.... More