Capital Chrysler Jeep Dodge - Service Centre

Service advisor - Dana Overall this service group has been good to deal with over the course of the ownership of my RAM1500. Today, with Dana, was exceptional. I had a r Overall this service group has been good to deal with over the course of the ownership of my RAM1500. Today, with Dana, was exceptional. I had a regular visit for oil and fuel injector service. I mentioned a couple of things to Dana that were not on the work order and he immediately wen to visually inspect one of the issues and addressed it on the spot. The secondary issue was investigated and a proposed solution was given to me within 90 mins of pulling into the service bay. That issue, along with the regular maintenance, was all completed and I had my truck back in hand in 3 hours. Great guy to deal with - responsive, attentive, first rate More

The beat goes on! Continuing super after sales service by Ryan, Neil and the whole crew at Capital Dodge. Always a happy and professional environment in the taking car Continuing super after sales service by Ryan, Neil and the whole crew at Capital Dodge. Always a happy and professional environment in the taking care of my car's needs. More

Tire change and parts question When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but When I was getting my tire changed over I went over to the parts department to ask about wheels and stuff for my car the gentlemen was nice enough but I would of like him to be less on his phone and pay a bit more attention to me. More

Good but could be better I went in to get a trailer brake module installed and my summer tires put on (which they had stored). I had good service. My only complaint is with th I went in to get a trailer brake module installed and my summer tires put on (which they had stored). I had good service. My only complaint is with the amount they charge to store and change the tires, you would think they could at least hose down the wheels. They were filthy from last falls dirt/mud. More

Disgraceful service how is this business still alive? I have been into capital dodge numerous times since buying my car in May of last year due to horrible noises. It’s a 2016 Dodge Charger. They haven’t I have been into capital dodge numerous times since buying my car in May of last year due to horrible noises. It’s a 2016 Dodge Charger. They haven’t been able to find anything every time. Finally after the advice of someone on the Kanata moms Facebook group I took the car to G & I automotive where I finally got the diagnosis of what was wrong. So I bring the report to Capital and am told “well they aren’t Chrysler/Dodge certified and maybe they aren’t familiar with this type of driveshaft. There is nothing wrong with your car.” So I bring it to a Chrysler dealership and get the same report that G & I provided and then some...so again I return to Capital. Now they’re refusing to fix my car, which is under warranty, and have suggested I don’t return to their dealership because I’m a disgruntled, difficult customer!!! All I wanted was acknowledgment that my car needs repairs and to have the warranty work done. I should not have to inconvenience myself by traveling to a further dealership to get warranty work done because Capital is embarrassed that they were wrong. Sean, Kyle, Ryan and Shane are all staff that I have been dealing with and their treatment towards me after proving them wrong has changed in such a disgraceful manner. They have long crossed the line of professionalism. They need to take their damaged egos, tuck it back inside where it doesn’t effect me and apologize for their comments and behaviour. Capital Dodge should acknowledge the defaults found, and fix my car. I strongly suggest that anyone buying a vehicle also read the post in the Kanata moms group on Facebook because there are many other negative experience stories there as well. There are 117 comments since I posted less then 24 hours ago. I would also suggest Jim read them as well, he should know how his business is truly being run by employees. More

Service I purchased a 2014 Dodge Dart and I have been very impressed with the service because of one person.Brent Smith has always been very friendly and help I purchased a 2014 Dodge Dart and I have been very impressed with the service because of one person.Brent Smith has always been very friendly and helpful in every way.I would strongly recommend this dealership.Brent goes above and beyond his job expectations to truly satisfy customers.Ryan Rodney is also a very good service agent and he goes to all lengths to satisfy customers.Both these service reps deserve a BIG raise on their salaries.Keep up the great work guys.Signed a very happy customer.Robert Kane. More

Amazing service department I purchased a new Dodge Grand Caravan and have always been impressed with the service because of one person. Ryan Rodney. I have always heard bad stor I purchased a new Dodge Grand Caravan and have always been impressed with the service because of one person. Ryan Rodney. I have always heard bad stories about big dealership service departments but that couldn't be farther from the truth with Ryan and the Capital Dodge service team. Ryan is always willing to help and always honest in his teams diagnosis and repairs. You can buy a new Caravan from any one of many Ottawa Dodge dealers but only one dealership will show you that you made the right choice with Capital Dodge-Ryan and his team take care of you on what important, anyone can sell you a van but it is amazing service that shows you why Capital Dodge service is head and shoulder above any other dealer because of Ryan and his team More

Excellent experience Always a warm friendly atmosphere enjoy working with the staff. Unfortunately it usually costs me money when there but they help to make it less pain Always a warm friendly atmosphere enjoy working with the staff. Unfortunately it usually costs me money when there but they help to make it less painful. More

Service department destroyed my brand new truck! Do not allow this service department to install aftermarket accessories on your vehicle!!!!! Not only did they install the components incorrectly but Do not allow this service department to install aftermarket accessories on your vehicle!!!!! Not only did they install the components incorrectly but they will not fix it now that I have determined the extent of the damage and I have to take them to court. More

Crossmember replacement, front and rear, well done and fast Brent was very helpful. He made sure I had all the information, even showed me a replacement part to explain what would be done. I took the car in Mon Brent was very helpful. He made sure I had all the information, even showed me a replacement part to explain what would be done. I took the car in Monday afternoon and picked up the Jeep the next day. Both crossmember parts were replaced and the car was aligned perfectly. In and out in 24hrs. Very good since I live in the country and it is difficult to be without a car. Thanks to Brent and mechanics at Capital Dodge Chrysler Jeep on Palladium Drive, Kanata. More