Capital Chrysler Jeep Dodge - Service Centre

Friendly and courteous welcome; detailed explanation of work For Express oil change, short waiting period before being greeted. Vehicle was checked in by plug-in device, Work done and recommended extras were exp For Express oil change, short waiting period before being greeted. Vehicle was checked in by plug-in device, Work done and recommended extras were explained in detail. No surprises at checkout. More

Worst Experience with a Business ever! Capital Chrysler Jeep Dodge provided me with the worst experience with a business, and I mean with any business ever, not just a dealership. From star Capital Chrysler Jeep Dodge provided me with the worst experience with a business, and I mean with any business ever, not just a dealership. From start to finish - my experience was a complete nightmare. I brought my Fiat into the dealership for a "peace of mind" service. I specifically told Dana my service advisor SEVERAL times that I did not want my tires to be taken away that I would like them returned to me. They were very expensive. I was very clear about this. Upon my return, Dana informed me that they had taken my tires (without my permission) and disposed of them. They told me I would be charged for this "service". I told Dana I did not want that service and asked several times. Taking something without someone's permission - is stealing. Trying to charge them for your theft is completely outrageous. When I expressed my upset and asked for the tires back, Dana told me that he didn't know where they were and that I was welcome to go into the garage and look for the tires myself. Does this dealership think that it is ... 1) OK to take and dispose of tires from customers car without their permission 2) Take zero responsibility for their lack of organization with requests and services 3) Charge customers for services they did not ask for or want 4) Suggest paying customers to "search" for their property in the companies garage If that wasn't enough - no service was even provided. My check engine light went on within hours of picking up my car from them. I was supposed to drive back to Toronto and I had to then return to this horrible dealership in hopes of having it fixed. They didn't apologize for their mistake. They were NEVER supposed to touch my engine so there was no reason for that light to go on after their "service". They said they filled the windshield wiper fluid - they did not. Once I picked up my car for the second time, I asked to speak to Dana's manager, Kyle. He told me that what I told him did not "sound like Dana" and that he must of been having an "off day". In other words, Kyle suggested that I be sympathetic of Dana's attitude towards me. I asked what he intended to do to rectify the error his company made by taking my tires without my permission, and he said that he intended to do nothing. That I was to pay the fee for the service, and that was that. I've reached out to Kyle via the telephone and left a message. I send the company an email. I am patiently waiting to hear back. It is not a debate - my tires are to be returned to me or I am to be refunded. In terms of the terrible "service", I received - all I can do is never return to this dealership and advise everyone to avoid them. More

Amazing Service! Once again, Dana and the team went over and beyond to quickly figure out what was wrong with my car. The moment I walk into this garage I am greeted w Once again, Dana and the team went over and beyond to quickly figure out what was wrong with my car. The moment I walk into this garage I am greeted with a warm welcome and immediately assisted. And this, every time I have my car fixed. Nowhere else do I receive such courteous and professional customer service. The rest of the industry could learn from this dealership. Thank you Dana and Shawn for always going the extra mile to help me. More

Never been happier! I have bought vehicles from various dealerships and have never been happier with a purchase. Ken M made the financing process as simple as I could hop I have bought vehicles from various dealerships and have never been happier with a purchase. Ken M made the financing process as simple as I could hope for. His organization of the deal made everything seamless and I drove off the lot in my new vehicle with NO regrets. After dealing with the warranty work for 3 years now for my dodge, I will recommend them to anyone looking for a trustworthy service department. Brent is always right there to assist with a smile on his face; its always nice to see employees that actually like their job. And I cannot say enough good things about Ryan in service. He always goes above and beyond to make the process easier! He's able to answer any question I throw at him and will ensure that I am happy before heading out the door. Definitely 5 stars! More

Kaitlyn Leighton was excellent!!! Kaityln helped me today and she was great! Great person and great service. Would like to see her again next time I come in. Thanks!!! Kaityln helped me today and she was great! Great person and great service. Would like to see her again next time I come in. Thanks!!! More

Ms. 21 questions I have had the most amazing experiences at Capital Dodge Palladium for all my car services this year. From the first(of many) calls with Ryan, to warm I have had the most amazing experiences at Capital Dodge Palladium for all my car services this year. From the first(of many) calls with Ryan, to warm welcomes from Dana and the team, I have not thought twice about bringing my vehicle elsewhere(having since switching makes). The outstanding attention to customer service does not go unseen. JP gets me in for an oil change and always makes sure I leave in better shape then when I arrived. I drive a lot, and know next to nothing about my vehicle. This team turns what should be a painful experience for me into one I look forward to, every 8 weeks. Thanks guys for always keeping me safe on the road. More

Service Kaitlyn leighton by far the best service person in the building very friendly customer service i would recommend her to anyone coming in for service Kaitlyn leighton by far the best service person in the building very friendly customer service i would recommend her to anyone coming in for service More

Kaitlyn Was Awesome! I went in for a simple oil change and Kaitlyn was able to get me in and out in a timely manner and book my next service appointment. Excellent Custome I went in for a simple oil change and Kaitlyn was able to get me in and out in a timely manner and book my next service appointment. Excellent Customer Service! More

Fantastic service! I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with I 've been having ongoing problems with the start/stop system on my 2015 Jeep Cherokee. They finally were able to fix it. Part of the problem was with the battery. It was not covered by warranty but Brent and his team replaced this $500.00 battery at no charge! He told me he valued my business and that it was the least they could do since I've dealt with them for so long. Now that's what I call customer service! Keep it up! Luc Vaillancourt More

Sold me a lemon, Shady Repairs, Poor Customer Satisfaction The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few ye The Jeep Grand Cherokee we bought from Capital Dodge in Kanata, ON is a 2014, so 4 years old now. It has roughly 70,000km on it. In the first few years of it's life, it was in several times for warranty repairs: twice to have the head gasket replaced and once to replace the entire transmission. Suffice to say, it was not a quality vehicle from the start. When we got the Jeep, we paid for Winter tires on steel rims and paid for storage on the off seasons. We went one season where we didn't switch to the winters, keeping them in storage. The following winter when we went to have them installed, we were told they couldn't find them (they either lost them, sold them, or an employee stole them). Capital Dodge wasn't willing to do anything about this until my wife posted about the situation on Facebook. Only then did they reach out to replace the tires and rims. Most recently, the key-less entry and push button start began acting up. Key-less entry would stop and the vehicle would not start. Everything else worked fine, including the power locks. The next day, things would work fine. We noted the vehicle had several past recalls, so brought it into Capital Dodge for the recalls on Friday, thinking the current issue might be related to one of the recalls. The problem arose again in the parking lot. I agreed to pay for the ~$90 diagnostic fee and was called later that day to advise it required advanced Diagnostics in the are of $300!! My next update was that they had not found the problem yet and had contacted Jeep engineers to help. The following Monday I got a call and was told that the RF module that controls the key-less entry and push start had loose connectors that were corroded. I was told that these connectors were non-replaceable parts. They had a solution that involved bypassing these connectors and soldering the two wires together. While I was grateful they had a cheaper alternative to buying a new $1500 module, I was dismayed that I would be paying a total of $870.00 for some tests and to solder two wires together. This is a FOUR year old vehicle and under-used for its age. I agreed to the repair. Two days later, I picked up the vehicle with my wife. As we were pulling out of Jeep she flagged me over and told me that the airbag light was on. It had not been on prior to the repairs. She was also getting a message to service the airbag. We also noticed that the washer fluid pump no longer worked. The reservoir had fluid in it, but we could not hear the pump when we tried to activate it. A short while later we called Jeep and told them of the new issues since the repair. An appointment was made for the following day, and we dropped it off that night. We advised the night Fast Lane employee JP that we expected not to be charged. The following afternoon, I received a call from Capital Dodge. I was told that they had tested all of their work and that they hadn't caused the new problems and were waiting for my authorization to proceed (for additional paid diagnostics). I advised them that both new issues were not present until they had worked on my vehicle and that it was obvious they had caused them. I was not willing to pay anything further. I was told that a damaged headlight was likely the cause of the airbag sensor causing the issue (damaged in my garage, not as the result of an accident). When I asked how a broken headlight would make my washer fluid pump stop working too?, he told me that the problem they had fixed with the key-less entry may have migrated. So, the problem I paid them to diagnose and fix wasn't fix...it just moved, or the broken headlight caused it? More likely, the technician that took apart my dash (and God know what else) to diagnose and fix the original problem, inadvertently broke something new. Not a big deal if the problem is caught and fixed. It's a HUGE deal if you expect your customers to pay for the new problems you cause. I was told I was welcome to bring forward proof that they had caused the problem. Proof? How? I wasn't there. I will not spend another penny at this dealership, and I will ensure everyone I know is aware of the horrible service I have received. I feel ripped off on many levels. First, I had a brand new vehicle that was a lemon from day one, and is proving to be just as bad 4 years later. Next, I paid to store winter tires that went missing and were only replaced after a Facebook post. Finally when I do pay for repairs (for issues that shouldn't be happening in a vehicle this young), it returns from the dealership with NEW issues, that they are not willing to fix, claiming it wasn't them and basically that I cant prove it was. They ran three hundred dollars worth of "diagnostics", repaired a faulty wire connection, completed three recalls, but it wasn't something they did.. Well, the only thing that changed between last Friday and today, is that I brought my vehicle in for servicing. Consumers beware. I do not recommend Jeep as a brand and I wholeheartedly condemn the level of service, integrity and customer satisfaction displayed by the service department at Capital Chrysler Jeep Dodge, in Kanata Ontario. More